Uolevi Lehtinen

1.0k citations
16 papers · 686 indexed · 1 hit paper · h-index 7
Topics
Customer Service Quality and Loyalty (9 papers)Digital Marketing and Social Media (4 papers)Service and Product Innovation (4 papers)
Partner nations
FinlandJapan

In The Last Decade

Uolevi Lehtinen

14 papers receiving 551 citations

Hit Papers

Two Approaches to Service Quality Dimensions19912026200220141991100200300400500

Peers

Uolevi Lehtinen
Comparison fields: 5 of 70
  • Organizational Behavior and Human Resource Management 516
  • Marketing 365
  • Sociology and Political Science 174
  • Strategy and Management 134
  • Information Systems and Management 127
Replace Valerie A. Zeithaml with:
Valerie A. Zeithaml United States
Jan Eklöf Sweden
Leslie S.C. Yip Hong Kong
Gi‐Du Kang South Korea
Ka‐shing Woo Hong Kong
Sanal K. Mazvancheryl United States
Dong-Keun Yoo South Korea
Ioannis E. Chaniotakis Greece
Constantine Lymperopoulos Greece
Chiung‐Ju Liang Taiwan
Uolevi Lehtinen relative to Valerie A. Zeithaml United States Valerie A. Zeithaml's profile →
Citations per field
00.5×3.5×
Valerie A. Zeithaml · 1×
Citations per year

Countries citing papers authored by Uolevi Lehtinen

Since Specialization
Citations

This map shows the geographic impact of Uolevi Lehtinen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Uolevi Lehtinen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Uolevi Lehtinen more than expected).

Fields of papers citing papers by Uolevi Lehtinen

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Uolevi Lehtinen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Uolevi Lehtinen. The network helps show where Uolevi Lehtinen may publish in the future.

Co-authorship network of co-authors of Uolevi Lehtinen

This figure shows the co-authorship network connecting the top 25 collaborators of Uolevi Lehtinen. A scholar is included among the top collaborators of Uolevi Lehtinen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Uolevi Lehtinen. Uolevi Lehtinen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

16 of 16 papers shown
#WorkIndexed citations
1
Multiple Disciplinarity in Management Research
1
2
The Role of Service Characteristics in Service Innovations
6
3
Services, e-Services and e-Service Innovations - combination of theoretical and practical knowledge
4
4 1
5
Monitieteisyyden haaste yliopistoillemme
0
6 2
7
MULTIDISCIPLINARITY IN THEORY BUILDING: POSSIBILITIES OF COMBINING
1
8 6
9 19
10 78
11
The Value Of Intermediaries In Channel Relationships
1
12 15
13 17
14 30
15
Two Approaches to Service Quality Dimensionsbreakdown →
504
16 1

About Uolevi Lehtinen

Uolevi Lehtinen is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Tourism, Leisure and Hospitality Management, having authored 16 papers that have together received 686 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (9 papers), Digital Marketing and Social Media (4 papers) and Service and Product Innovation (4 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (516 citations), Marketing (365 citations) and Information Systems and Management (127 citations). Uolevi Lehtinen has collaborated with scholars based in Finland and Japan. Frequent co-authors include Raija Järvinen and Liisa Välikangas. Their work appears in journals such as European Journal of Marketing, International Journal of Service Industry Management and Service Industries Journal.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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2026