Jan Eklöf

723 total citations
19 papers, 530 citations indexed

About

Jan Eklöf is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Economics and Econometrics. According to data from OpenAlex, Jan Eklöf has authored 19 papers receiving a total of 530 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 3 papers in Economics and Econometrics. Recurrent topics in Jan Eklöf's work include Customer Service Quality and Loyalty (12 papers), Consumer Retail Behavior Studies (8 papers) and Technology Adoption and User Behaviour (2 papers). Jan Eklöf is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Consumer Retail Behavior Studies (8 papers) and Technology Adoption and User Behaviour (2 papers). Jan Eklöf collaborates with scholars based in Sweden, Russia and Austria. Jan Eklöf's co-authors include Anders Westlund, Claes M. Cassel, Peter Hackl and J. Nathorst‐Böös and has published in prestigious journals such as International Journal of Bank Marketing, Total Quality Management & Business Excellence and Science and Public Policy.

In The Last Decade

Jan Eklöf

18 papers receiving 476 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Jan Eklöf Sweden	12	353	217	126	101	99	19	530
Valerie A. Zeithaml United States	4	531 1.5×	278 1.3×	106 0.8×	114 1.1×	140 1.4×	4	684
Subhash C. Mehta Singapore	11	509 1.4×	367 1.7×	96 0.8×	155 1.5×	160 1.6×	26	687
Uolevi Lehtinen Finland	7	516 1.5×	365 1.7×	134 1.1×	127 1.3×	174 1.8×	16	686
G. Tomas United States	6	290 0.8×	233 1.1×	137 1.1×	87 0.9×	175 1.8×	7	533
Azaddin Salem Khalifa United Arab Emirates	8	388 1.1×	322 1.5×	170 1.3×	95 0.9×	160 1.6×	13	627
John Haywood‐Farmer Canada	5	365 1.0×	214 1.0×	111 0.9×	70 0.7×	96 1.0×	6	526
Ka‐shing Woo Hong Kong	8	329 0.9×	217 1.0×	154 1.2×	96 1.0×	145 1.5×	11	502
Nikos Dimitriadis Greece	6	199 0.6×	155 0.7×	88 0.7×	75 0.7×	126 1.3×	10	446
Garima Gupta India	7	332 0.9×	237 1.1×	97 0.8×	126 1.2×	141 1.4×	23	539
S. R. Speller United Kingdom	3	338 1.0×	178 0.8×	104 0.8×	93 0.9×	84 0.8×	4	458

Countries citing papers authored by Jan Eklöf

Since Specialization

Citations

This map shows the geographic impact of Jan Eklöf's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jan Eklöf with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jan Eklöf more than expected).

Fields of papers citing papers by Jan Eklöf

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jan Eklöf. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jan Eklöf. The network helps show where Jan Eklöf may publish in the future.

Co-authorship network of co-authors of Jan Eklöf

This figure shows the co-authorship network connecting the top 25 collaborators of Jan Eklöf. A scholar is included among the top collaborators of Jan Eklöf based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jan Eklöf. Jan Eklöf is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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19 of 19 papers shown

Eklöf, Jan, et al.. (2019). Customer satisfaction index and financial performance: a European cross country study. International Journal of Bank Marketing. 37(2). 479–491. 51 indexed citations

Eklöf, Jan, et al.. (2018). Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks. Total Quality Management & Business Excellence. 31(15-16). 1684–1702. 74 indexed citations

Eklöf, Jan, et al.. (2017). Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group. Measuring Business Excellence. 21(3). 239–249. 18 indexed citations

Eklöf, Jan, et al.. (2016). Customer Perception Measures Driving Financial Performance - Theoretical and Empirical Work for a Large Decentralized Banking Group. SSRN Electronic Journal. 1 indexed citations

Eklöf, Jan. (2011). Success story or cautionary tale? Swedish ethanol in co-existing science-policy frameworks. Science and Public Policy. 38(10). 795–806. 12 indexed citations

Eklöf, Jan, et al.. (2008). Human aspect in service quality: EPSI benchmark studies. Total Quality Management & Business Excellence. 19(7-8). 827–841. 12 indexed citations

Eklöf, Jan & Anders Westlund. (2002). The pan-European customer satisfaction index programme—current work and the way ahead. Total Quality Management. 13(8). 1099–1106. 64 indexed citations

Westlund, Anders, Claes M. Cassel, Jan Eklöf, & Peter Hackl. (2001). Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors. Total Quality Management. 12(7-8). 873–881. 14 indexed citations

Eklöf, Jan, et al.. (2001). Customer satisfaction and retention in transition economies. Total Quality Management. 12(7-8). 1037–1046. 16 indexed citations

10.

Cassel, Claes M. & Jan Eklöf. (2001). Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study. Total Quality Management. 12(7-8). 834–841. 84 indexed citations

11.

Eklöf, Jan, et al.. (2001). Total quality management in the West, East and Russia: Are we different?. Total Quality Management. 12(7-8). 1003–1009. 4 indexed citations

12.

Eklöf, Jan, et al.. (2001). Using aggregate Customer Satisfaction Index: Challenges and problems of comparison with special reference to Russia. Total Quality Management. 12(7-8). 1054–1063. 22 indexed citations

13.

Eklöf, Jan, et al.. (2001). Living Condition Index measurements and analysis in Saint Petersburg, Russia. Total Quality Management. 12(7-8). 1031–1046. 5 indexed citations

14.

Eklöf, Jan, et al.. (2000). [Patient preferences or cost-effectiveness? Priorities are highly affected by introduction of economic dimension].. PubMed. 97(49). 5782–6, 5788. 2 indexed citations

15.

Eklöf, Jan, et al.. (2000). Corporate quality management practice in Russia: With international comparisons. Total Quality Management. 11(4-6). 714–719. 6 indexed citations

16.

Eklöf, Jan, et al.. (2000). Patient satisfaction and priority setting in ambulatory health care. Total Quality Management. 11(7). 967–978. 7 indexed citations

17.

Eklöf, Jan, Peter Hackl, & Anders Westlund. (1999). On measuring interactions between customer satisfaction and financial results. Total Quality Management. 10(4-5). 514–522. 66 indexed citations

18.

Eklöf, Jan & Anders Westlund. (1998). Customer satisfaction index and its role in quality management. Total Quality Management. 9(4-5). 80–85. 68 indexed citations

19.

Eklöf, Jan. (1992). Varying data quality and effects in economic analysis and planning. 4 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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