Toni Hilton

1.1k total citations
23 papers, 749 citations indexed

About

Toni Hilton is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Toni Hilton has authored 23 papers receiving a total of 749 indexed citations (citations by other indexed papers that have themselves been cited), including 13 papers in Organizational Behavior and Human Resource Management, 12 papers in Marketing and 7 papers in Sociology and Political Science. Recurrent topics in Toni Hilton's work include Customer Service Quality and Loyalty (13 papers), Service and Product Innovation (9 papers) and Nonprofit Sector and Volunteering (4 papers). Toni Hilton is often cited by papers focused on Customer Service Quality and Loyalty (13 papers), Service and Product Innovation (9 papers) and Nonprofit Sector and Volunteering (4 papers). Toni Hilton collaborates with scholars based in United Kingdom, New Zealand and Canada. Toni Hilton's co-authors include Tim Hughes, Adrian Payne, Danilo Brozović, Janet R. McColl‐Kennedy, Pennie Frow, Adrian Sargeant, David R. Chalcraft, Walter Wymer, Steve Baron and Kim Harris and has published in prestigious journals such as European Journal of Marketing, Journal of Services Marketing and Journal of Marketing Management.

In The Last Decade

Toni Hilton

21 papers receiving 686 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Toni Hilton United Kingdom	11	508	379	282	135	87	23	749
Rosario Vázquez‐Carrasco Spain	16	448 0.9×	430 1.1×	263 0.9×	236 1.7×	139 1.6×	38	803
Per Echeverri Sweden	11	776 1.5×	563 1.5×	387 1.4×	114 0.8×	40 0.5×	22	1.0k
Susan Cadwallader United States	6	330 0.6×	419 1.1×	185 0.7×	251 1.9×	133 1.5×	9	827
Ujwal Kayandé Australia	14	384 0.8×	345 0.9×	220 0.8×	164 1.2×	113 1.3×	20	795
Jesús Gutiérrez Cillán Spain	14	354 0.7×	408 1.1×	276 1.0×	202 1.5×	116 1.3×	41	790
Hakan Kitapçı Türkiye	14	486 1.0×	424 1.1×	399 1.4×	123 0.9×	73 0.8×	43	880
James Richard New Zealand	17	409 0.8×	261 0.7×	351 1.2×	123 0.9×	168 1.9×	32	770
Pramod Iyer United States	16	482 0.9×	273 0.7×	398 1.4×	195 1.4×	176 2.0×	32	845
Omar Merlo United Kingdom	13	273 0.5×	314 0.8×	265 0.9×	214 1.6×	99 1.1×	21	662
Robert Rugimbana Australia	17	256 0.5×	256 0.7×	205 0.7×	159 1.2×	158 1.8×	46	686

Countries citing papers authored by Toni Hilton

Since Specialization

Citations

This map shows the geographic impact of Toni Hilton's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Toni Hilton with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Toni Hilton more than expected).

Fields of papers citing papers by Toni Hilton

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Toni Hilton. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Toni Hilton. The network helps show where Toni Hilton may publish in the future.

Co-authorship network of co-authors of Toni Hilton

This figure shows the co-authorship network connecting the top 25 collaborators of Toni Hilton. A scholar is included among the top collaborators of Toni Hilton based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Toni Hilton. Toni Hilton is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Hughes, Tim, et al.. (2018). Resource integration for co-creation between marketing agencies and clients. European Journal of Marketing. 52(5/6). 1329–1354. 34 indexed citations

Hughes, Tim, et al.. (2016). Antecedents to value diminution. Marketing Theory. 16(4). 469–491. 101 indexed citations

Frow, Pennie, et al.. (2014). Value propositions. Marketing Theory. 14(3). 327–351. 216 indexed citations

Hilton, Toni, et al.. (2013). Adopting self-service technology to do more with less. Journal of Services Marketing. 27(1). 3–12. 108 indexed citations

Hilton, Toni & Tim Hughes. (2012). Co-production and self-service: The application of Service-Dominant Logic. Journal of Marketing Management. 29(7-8). 861–881. 42 indexed citations

Hilton, Toni, Tim Hughes, & David R. Chalcraft. (2011). Co-creation: resource integration and value realisation. WestminsterResearch (University of Westminster). 1 indexed citations

Hilton, Toni, et al.. (2010). Managing customer perceptions of the business environment for competitive advantage. Journal of Customer Behaviour. 9(3). 265–281. 2 indexed citations

Baron, Steve, Kim Harris, & Toni Hilton. (2009). Services marketing: text and cases. 3rd edition. Palgrave Macmillan eBooks. 10 indexed citations

Baron, Steve, Kim Harris, & Toni Hilton. (2009). Services Marketing. 9 indexed citations

10.

Hilton, Toni & Tim Hughes. (2008). Co-production and co-creation using self-service technology: The application of service dominant logic. UWE Research Repository (UWE Bristol). 10 indexed citations

11.

Hilton, Toni, et al.. (2007). <I>Does the marketing curriculum reflect the importance of services marketing for practitioners?</I>. The Marketing Review. 7(2). 171–184. 1 indexed citations

12.

Hilton, Toni, et al.. (2007). The link between perceptions of power and client behaviours. International Journal of the Legal Profession. 14(1). 97–112. 1 indexed citations

13.

Sargeant, Adrian, Walter Wymer, & Toni Hilton. (2006). Marketing Bequest Club Membership: An Exploratory Study of Legacy Pledgers. Nonprofit and Voluntary Sector Quarterly. 35(3). 384–404. 24 indexed citations

14.

Sargeant, Adrian, Toni Hilton, & Walter Wymer. (2006). Bequest motives and barriers to giving: The case of direct mail donors. Nonprofit Management and Leadership. 17(1). 49–66. 35 indexed citations

15.

Hilton, Toni. (2006). Comparing Commercial and Private Client Dependency Upon Relationships with Lawyers. Services Marketing Quarterly. 27(4). 1–26. 3 indexed citations

16.

Sargeant, Adrian, Toni Hilton, & Walter Wymer. (2005). Making the bequest: An empirical study of the attitudes of pledgers and supporters. UWE Research Repository (UWE Bristol). 5(3). 6 indexed citations

17.

Sargeant, Adrian & Toni Hilton. (2005). The final gift: targeting the potential charity legator. International Journal of Nonprofit and Voluntary Sector Marketing. 10(1). 3–16. 24 indexed citations

18.

Hilton, Toni, et al.. (2005). Why clients need, rather than want, lawyers. International Journal of the Legal Profession. 12(1). 145–163. 4 indexed citations

19.

Sargeant, Adrian, et al.. (2004). Successful bequest fundraising: Key lessons from research. UWE Research Repository (UWE Bristol). 2 indexed citations

20.

Hilton, Toni, et al.. (2002). Client Defection in the Design Industry: A Study of the Causes, Process and Context of Switching Agencies. The Design Journal. 5(1). 14–25. 3 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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