Shirley Taylor

17.9k total citations · 5 hit papers
31 papers, 13.5k citations indexed

About

Shirley Taylor is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Shirley Taylor has authored 31 papers receiving a total of 13.5k indexed citations (citations by other indexed papers that have themselves been cited), including 17 papers in Marketing, 17 papers in Organizational Behavior and Human Resource Management and 11 papers in Sociology and Political Science. Recurrent topics in Shirley Taylor's work include Customer Service Quality and Loyalty (17 papers), Consumer Behavior in Brand Consumption and Identification (10 papers) and Psychology of Social Influence (9 papers). Shirley Taylor is often cited by papers focused on Customer Service Quality and Loyalty (17 papers), Consumer Behavior in Brand Consumption and Identification (10 papers) and Psychology of Social Influence (9 papers). Shirley Taylor collaborates with scholars based in Canada and United States. Shirley Taylor's co-authors include Peter Todd, Harvir S. Bansal, Pauline Irving, Tim Jones, Gordon Fullerton, Jay M. Handelman, Leandre R. Fabrigar, Gavin L. Fox, Peter A. Dacin and A. Parasuraman and has published in prestigious journals such as Journal of Marketing, Journal of Consumer Research and MIS Quarterly.

In The Last Decade

Shirley Taylor

29 papers receiving 11.7k citations

Hit Papers

5 papers align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Understanding Information Technology Usage: A Test of Competing Models

1995 6.5k citations Shirley Taylor, Peter Todd Information Systems Research profile →
Assessing IT Usage: The Role of Prior Experience

1995 2.1k citations Shirley Taylor, Peter Todd MIS Quarterly profile →
Decomposition and crossover effects in the theory of planned behavior: A study of consumer adoption intentions

1995 1.2k citations Shirley Taylor, Peter Todd profile →
A Three-Component Model of Customer to Service Providers

2004 714 citations Harvir S. Bansal, Pauline Irving et al. Journal of the Academy of Marketing Science profile →
Waiting for Service: The Relationship between Delays and Evaluations of Service

1994 686 citations Shirley Taylor Journal of Marketing profile →

Peers

Countries citing papers authored by Shirley Taylor

Since Specialization

Citations

This map shows the geographic impact of Shirley Taylor's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Shirley Taylor with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Shirley Taylor more than expected).

Fields of papers citing papers by Shirley Taylor

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Shirley Taylor. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Shirley Taylor. The network helps show where Shirley Taylor may publish in the future.

Co-authorship network of co-authors of Shirley Taylor

This figure shows the co-authorship network connecting the top 25 collaborators of Shirley Taylor. A scholar is included among the top collaborators of Shirley Taylor based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Shirley Taylor. Shirley Taylor is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

#	Work	Indexed citations
1	Relational Damage and Relationship Repair 2011 ·Journal of Service Research ·Tim Jones, Peter A. Dacin, Shirley Taylor	29
2	Service customer commitment and response 2010 ·Journal of Services Marketing ·Tim Jones, Gavin L. Fox, Shirley Taylor, Leandre R. Fabrigar	78
3	E-Mail Etiquette : A Fresh look at dealing effectively with e-mail, developing great style, and writing clear, concise messages 2009 ·CERN Document Server (European Organization for Nuclear Research) ·Shirley Taylor	0
4	Targets of commitment in service provider‐consumer relationships: a prototyping study 2009 ·Qualitative Market Research An International Journal ·Tim Jones, Shirley Taylor, Harvir S. Bansal	15
5	Commitment to a friend, a service provider, or a service company—are they distinctions worth making? 2008 ·Journal of the Academy of Marketing Science ·Tim Jones, Shirley Taylor, Harvir S. Bansal	95
6	Delight-As-Magic: Refining the Conceptual Domain of Customer Delight 2004 ·ACR North American Advances ·(unknown), Shirley Taylor	20
7	A Three-Component Model of Customer to Service Providers breakdown → 2004 ·Journal of the Academy of Marketing Science ·Harvir S. Bansal, Pauline Irving, Shirley Taylor	714
8	Big R (Versus Little R) Reviewers: The Anonymous Coauthor 2003 ·Journal of the Academy of Marketing Science ·Shirley Taylor	7
9	Reflections on Research in Marketing and Reviewing for Scholarly Journals Invited Essays by JAMS 2000-2003 Outstanding Reviewer Award Recipients: Introduction to Special Section 2003 ·Journal of the Academy of Marketing Science ·Rajesh Chandy, Christian Homburg, (unknown), Scott MacKenzie, Cheryl Nakata, Amy L. Ostrom, A. Parasuraman, Jagdip Singh, Daniel C. Smith, Shirley Taylor, Glenn B. Voss, Robert B. Woodruff	2
10	Investigating interactive effects in the theory of planned behavior in a service‐provider switching context 2002 ·Psychology and Marketing ·Harvir S. Bansal, Shirley Taylor	174
11	Mediating, Interactive, and Non‐linear Effects in Service Quality and Satisfaction with Services Research 2002 ·Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration ·Gordon Fullerton, Shirley Taylor	123
12	Communication for Business 1997 ·Shirley Taylor	2
13	Understanding Information Technology Usage: A Test of Competing Models breakdown → 1995 ·Information Systems Research ·Shirley Taylor, Peter Todd	6464
14	Assessing IT Usage: The Role of Prior Experience breakdown → 1995 ·MIS Quarterly ·Shirley Taylor, Peter Todd	2129
15	An Integrated Model of Waste Management Behavior 1995 ·Environment and Behavior ·Shirley Taylor, Peter Todd	388
16	Understanding Household Garbage Reduction Behavior: A Test of an Integrated Model 1995 ·Journal of Public Policy & Marketing ·Shirley Taylor, Peter Todd	135
17	Waiting for Service: The Relationship between Delays and Evaluations of Service breakdown → 1994 ·Journal of Marketing ·Shirley Taylor	686
18	Waiting for Service: The Relationship between Delays and Evaluations of Service 1994 ·Journal of Marketing ·Shirley Taylor	315
19	Overlooked Tools that Build Coastal Constituencies 1987 ·Shirley Taylor	1
20	Towards a Model of Consumer Post-Choice Response Behavior 1986 ·ACR North American Advances ·(unknown), (unknown), Shirley Taylor	2

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact