A Multistage Model of Customers' Assessments of Service Quality and Value
Impact in
- Marketing 1.4k
Classified as
- Authors
- Ruth N. BoltonJames H. Drew
- Journal
- Journal of Consumer Research
In The Last Decade
doi.org/10.1086/208564 →Countries where authors are citing A Multistage Model of Customers' Assessments of Service Quality and Value
This map shows the geographic impact of A Multistage Model of Customers' Assessments of Service Quality and Value. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by A Multistage Model of Customers' Assessments of Service Quality and Value with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites A Multistage Model of Customers' Assessments of Service Quality and Value more than expected).
Fields of papers citing A Multistage Model of Customers' Assessments of Service Quality and Value
This network shows the impact of A Multistage Model of Customers' Assessments of Service Quality and Value. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the A Multistage Model of Customers' Assessments of Service Quality and Value.
About A Multistage Model of Customers' Assessments of Service Quality and Value
This paper, published in 1991, received 2.2k indexed citations . Written by Ruth N. Bolton and James H. Drew covering the research area of Information Systems and Management, Organizational Behavior and Human Resource Management and Marketing. It is primarily cited by scholars working on Organizational Behavior and Human Resource Management (1.8k citations), Marketing (1.4k citations), Sociology and Political Science (672 citations), Information Systems and Management (537 citations) and Strategy and Management (201 citations). Published in Journal of Consumer Research.
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This paper is also available at doi.org/10.1086/208564.