Andreas Fürst

1.6k total citations · 1 hit paper
29 papers, 975 citations indexed

About

Andreas Fürst is a scholar working on Strategy and Management, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Andreas Fürst has authored 29 papers receiving a total of 975 indexed citations (citations by other indexed papers that have themselves been cited), including 14 papers in Strategy and Management, 11 papers in Marketing and 10 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Andreas Fürst's work include Customer Service Quality and Loyalty (9 papers), Corporate Governance and Management (5 papers) and Business Strategy and Innovation (3 papers). Andreas Fürst is often cited by papers focused on Customer Service Quality and Loyalty (9 papers), Corporate Governance and Management (5 papers) and Business Strategy and Innovation (3 papers). Andreas Fürst collaborates with scholars based in Germany, Finland and Switzerland. Andreas Fürst's co-authors include Christian Homburg, Nicole Koschate, Thai Son Hoang, Christian Binder, Jean-Raymond Abrial, Christina Kuehnl, Wayne D. Hoyer, Thomas Ehrmann, Nina Marsh and Michael Schöll and has published in prestigious journals such as Journal of Marketing, Scientific Reports and Journal of the Academy of Marketing Science.

In The Last Decade

Andreas Fürst

29 papers receiving 897 citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach

2005 550 citations Christian Homburg, Andreas Fürst Journal of Marketing profile →

Peers

Andreas Fürst

OBHRM

MARKE

SPS

MIS

Neeraj Bharadwaj United States

Deborah L. Kellogg United States

Breffni M. Noone United States

Ming‐Hsien Yang Taiwan

DongBack Seo Netherlands

David Paper United States

Mekhail Mustak Finland

Barry Wray United States

Suresh K. Tadisina United States

Élissar Toufaily United Arab Emirates

Neeraj Bharadwaj United States

Andreas Fürst

276 ×0.5

OBHRM

374 ×0.9

MARKE

238 ×0.8

SPS

268 ×1.1

188 ×1.5

MIS

Citations per year, relative to Andreas Fürst Andreas Fürst (= 1×) peers Neeraj Bharadwaj

Countries citing papers authored by Andreas Fürst

Since Specialization

Citations

This map shows the geographic impact of Andreas Fürst's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Andreas Fürst with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Andreas Fürst more than expected).

Fields of papers citing papers by Andreas Fürst

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Andreas Fürst. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Andreas Fürst. The network helps show where Andreas Fürst may publish in the future.

Co-authorship network of co-authors of Andreas Fürst

This figure shows the co-authorship network connecting the top 25 collaborators of Andreas Fürst. A scholar is included among the top collaborators of Andreas Fürst based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Andreas Fürst. Andreas Fürst is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Fürst, Andreas, et al.. (2025). Service recovery by AI or human agents: Do failure and strategy context matter?. Journal of service management. 36(3). 390–418. 5 indexed citations

Lehner, Johannes M., et al.. (2024). Contrastive Tuning: A Little Help to Make Masked Autoencoders Forget. Proceedings of the AAAI Conference on Artificial Intelligence. 38(4). 2965–2973. 5 indexed citations

Brandstetter, J., et al.. (2024). Universal Physics Transformers: A Framework For Efficiently Scaling Neural Operators. 25152–25194. 5 indexed citations

Fürst, Andreas, et al.. (2023). The role of marketing in new ventures: How marketing activities should be organized in firms’ infancy. Journal of the Academy of Marketing Science. 51(5). 966–989. 6 indexed citations

Fürst, Andreas, B. Swaminathan, Amjad S. Almansour, et al.. (2023). Quantitative Benchmarking of Acoustic Emission Machine Learning Frameworks for Damage Mechanism Identification. Integrating materials and manufacturing innovation. 12(1). 70–81. 7 indexed citations

Fürst, Andreas, et al.. (2023). How product complexity affects consumer adoption of new products: The role of feature heterogeneity and interrelatedness. Journal of the Academy of Marketing Science. 52(2). 329–348. 19 indexed citations

Fürst, Andreas, et al.. (2020). All or Nothing in Sensory Marketing: Must All or Only Some Sensory Attributes Be Congruent With a Product’s Primary Function?. Journal of Retailing. 97(3). 439–458. 34 indexed citations

Fürst, Andreas, et al.. (2018). Smart Meter-Angebote: Eine empirische Untersuchung von Kundenpräferenzen. Zeitschrift für Energiewirtschaft. 42(3). 193–206. 3 indexed citations

Homburg, Christian, et al.. (2017). Addressing a product management's orphan: How to externally implement product eliminations in a B2B setting. Industrial Marketing Management. 68. 56–73. 6 indexed citations

10.

Fürst, Andreas, et al.. (2016). Organizational Multichannel Differentiation: An Analysis of Its Impact on Channel Relationships and Company Sales Success. Journal of Marketing. 81(1). 59–82. 47 indexed citations

11.

Fürst, Andreas, Thai Son Hoang, David Basin, Naoto Sato, & Kunihiko Miyazaki. (2016). Large-scale system development using Abstract Data Types and refinement. Science of Computer Programming. 131. 59–75. 5 indexed citations

12.

Fürst, Andreas, et al.. (2015). The neuropeptide oxytocin modulates consumer brand relationships. Scientific Reports. 5(1). 14960–14960. 8 indexed citations

13.

Hoang, Thai Son, Andreas Fürst, & Jean-Raymond Abrial. (2011). Event-B patterns and their tool support. Software & Systems Modeling. 12(2). 229–244. 24 indexed citations

14.

Homburg, Christian, Andreas Fürst, & Christina Kuehnl. (2011). Ensuring international competitiveness: a configurative approach to foreign marketing subsidiaries. Journal of the Academy of Marketing Science. 40(2). 290–312. 15 indexed citations

15.

Homburg, Christian, Andreas Fürst, & Nicole Koschate. (2009). On the importance of complaint handling design: a multi-level analysis of the impact in specific complaint situations. Journal of the Academy of Marketing Science. 38(3). 265–287. 49 indexed citations

16.

Hoang, Thai Son, Andreas Fürst, & Jean-Raymond Abrial. (2009). Event-B Patterns and Their Tool Support. Repository for Publications and Research Data (ETH Zurich). 77. 210–219. 10 indexed citations

17.

Fürst, Andreas. (2008). Effektivität und Effizienz der Gestaltung des Beschwerdemanagements. Marketing ZFP. 30(1). 29–45. 9 indexed citations

18.

Homburg, Christian & Andreas Fürst. (2007). See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints. Journal of the Academy of Marketing Science. 35(4). 523–536. 99 indexed citations

19.

Homburg, Christian & Andreas Fürst. (2005). How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach. Journal of Marketing. 69(3). 95–114. 550 indexed citations breakdown →

20.

Fürst, Andreas. (2005). Beschwerdemanagement. Deutscher Universitätsverlag eBooks. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact