Standout Papers
- An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)
- Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective (1998)
- A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors (2017)
Immediate Impact
65 standout
Citing Papers
An Open‐Environment Tactile Sensing System: Toward Simple and Efficient Material Identification
2022 Standout
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
2021 Standout
Works of Thomas L. Baker being referenced
Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective
1998 Standout
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
1994 Standout
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Thomas L. Baker | 2461 | 2356 | 901 | 1465 | 52 | 4.2k | |
| Francis Buttle | 2400 | 1953 | 768 | 1477 | 68 | 4.0k | |
| Tor W. Andreassen | 3193 | 3027 | 746 | 1954 | 60 | 5.1k | |
| Tore Strandvik | 2290 | 2252 | 640 | 1204 | 45 | 3.5k | |
| Timothy L. Keiningham | 3632 | 3338 | 752 | 1659 | 70 | 5.2k | |
| Christopher Lovelock | 2563 | 2376 | 938 | 1126 | 36 | 4.2k | |
| Clay M. Voorhees | 2139 | 2478 | 617 | 2186 | 60 | 4.7k | |
| Jos Lemmink | 1817 | 1629 | 653 | 1230 | 61 | 3.5k | |
| Kent Grayson | 1794 | 1998 | 743 | 1745 | 32 | 4.0k | |
| Heiner Evanschitzky | 2662 | 2722 | 1102 | 1728 | 87 | 4.8k | |
| Leonard A. Schlesinger | 3387 | 2634 | 855 | 1414 | 25 | 5.3k |
All Works
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