Immediate Impact
93 standout
Citing Papers
The Caring Machine: Feeling AI for Customer Care
2023 Standout
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
2022 Standout
Works of Elten Briggs being referenced
The Role of Frontline Employees’ Competitive Intelligence and Intraorganizational Social Capital in Driving Customer Outcomes
2020
Shared ethnicity effects on service encounters: A study across three U.S. subcultures
2011
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Elten Briggs | 463 | 399 | 450 | 25 | 925 | |
| Kenneth E. Clow | 478 | 346 | 450 | 40 | 949 | |
| Eric G. Harris | 634 | 344 | 368 | 25 | 1.0k | |
| Sheau Fen Yap | 247 | 515 | 596 | 39 | 1.0k | |
| Ryan Mullins | 496 | 359 | 439 | 23 | 958 | |
| Andrew M. Farrell | 434 | 319 | 389 | 17 | 1.1k | |
| Heejung Ro | 548 | 500 | 441 | 36 | 971 | |
| Neeru Malhotra | 664 | 299 | 216 | 35 | 950 | |
| Karen Flaherty | 663 | 328 | 310 | 39 | 1.1k | |
| Xiucheng Fan | 374 | 552 | 420 | 33 | 1.1k | |
| Mehmet Erdem | 382 | 490 | 389 | 50 | 1.0k |
All Works
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