Stephen James O'Connor
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
- Research and Theory top 10%
Papers in
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- Customer Service Quality and Loyalty 15
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- Patient Satisfaction in Healthcare 16
- Patient-Provider Communication in Healthcare 4
- Primary Care and Health Outcomes 3
- Co-authors
- Richard M. Shewchuk (22 shared papers)Hanh Q. Trinh (8 shared papers)David J. Fine (2 shared papers)Michael R. Bowers (2 shared papers)Anne Martin (1 shared paper)David J. Kucera (1 shared paper)Larry E. Overman (1 shared paper)Carolyn Jackson (1 shared paper)
- Journals
- Health Care Management Review (11 papers)Journal of Healthcare Management (4 papers)Quality Management in Health Care (2 papers)Medical Care Research and Review (2 papers)BMC Health Services Research (2 papers)
- Partner nations
- United StatesUnited KingdomNetherlands
In The Last Decade
Stephen James O'Connor
76 papers receiving 1.2k citations
Peers
Comparison fields: 5 of 137
- Organizational Behavior and Human Resource Management 369
- Research and Theory 19
- General Health Professions 384
- Health Information Management 65
- Marketing 134
Countries citing papers authored by Stephen James O'Connor
This map shows the geographic impact of Stephen James O'Connor's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephen James O'Connor with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephen James O'Connor more than expected).
Fields of papers citing papers by Stephen James O'Connor
This network shows the impact of papers produced by Stephen James O'Connor. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephen James O'Connor. The network helps show where Stephen James O'Connor may publish in the future.
Co-authors
The 25 scholars most cited alongside Stephen James O'Connor, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 85 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 1998 | 132 | |
| 2 | 2000 | 112 | |
| 3 | 2008 | 112 | |
| 4 | The great gap. Physicians' perceptions of patient service quality expectations fall short of reality. | 1994 | 69 |
| 5 | 1993 | 57 | |
| 6 | 2018 | 56 | |
| 7 | 2000 | 53 | |
| 8 | 2005 | 50 | |
| 9 | 2012 | 47 | |
| 10 | A model of service quality perceptions and health care consumer behavior. | 1991 | 36 |
| 11 | 2018 | 30 | |
| 12 | 2003 | 29 | |
| 13 | 2006 | 29 | |
| 14 | Service quality revisited: striving for a new orientation. | 1995 | 27 |
| 15 | 1992 | 25 | |
| 16 | 2002 | 25 | |
| 17 | 2007 | 24 | |
| 18 | 2018 | 20 | |
| 19 | 2005 | 19 | |
| 20 | 2012 | 17 |
About Stephen James O'Connor
Stephen James O'Connor is a scholar working on Organizational Behavior and Human Resource Management, General Health Professions, Economics and Econometrics, Health Information Management and Strategy and Management, having authored 85 papers that have together received 1.3k indexed citations. Recurring topics across this work include Patient Satisfaction in Healthcare (16 papers), Customer Service Quality and Loyalty (15 papers), Healthcare Policy and Management (13 papers), Healthcare Quality and Management (6 papers), Classical Antiquity Studies (4 papers), Patient-Provider Communication in Healthcare (4 papers), Palliative Care and End-of-Life Issues (4 papers) and Primary Care and Health Outcomes (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (369 citations), Research and Theory (19 citations), General Health Professions (384 citations), Health Information Management (65 citations) and Marketing (134 citations). Stephen James O'Connor has collaborated with scholars based in United States, United Kingdom and Netherlands. Frequent co-authors include Richard M. Shewchuk, Hanh Q. Trinh, David J. Fine, Michael R. Bowers, Anne Martin, David J. Kucera, Larry E. Overman, Carolyn Jackson, Nynke de Jong and Daniëlle M. L. Verstegen. Their work appears in journals such as Health Care Management Review, Journal of Healthcare Management, Quality Management in Health Care, Medical Care Research and Review and BMC Health Services Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.