L. Jean Harrison‐Walker

3.0k total citations · 1 hit paper
32 papers, 2.1k citations indexed

About

L. Jean Harrison‐Walker is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, L. Jean Harrison‐Walker has authored 32 papers receiving a total of 2.1k indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Organizational Behavior and Human Resource Management, 11 papers in Sociology and Political Science and 10 papers in Marketing. Recurrent topics in L. Jean Harrison‐Walker's work include Customer Service Quality and Loyalty (17 papers), Digital Marketing and Social Media (7 papers) and Technology Adoption and User Behaviour (4 papers). L. Jean Harrison‐Walker is often cited by papers focused on Customer Service Quality and Loyalty (17 papers), Digital Marketing and Social Media (7 papers) and Technology Adoption and User Behaviour (4 papers). L. Jean Harrison‐Walker collaborates with scholars based in United States. L. Jean Harrison‐Walker's co-authors include Şakir Erdem, Long W. Lam, Ying Jiang, Kathleen M. Williamson, Grady Perdue and Dina Abdelzaher and has published in prestigious journals such as Journal of Business Research, Journal of Service Research and Journal of Services Marketing.

In The Last Decade

L. Jean Harrison‐Walker

32 papers receiving 1.9k citations

Hit Papers

The Measurement of Word-of-Mouth Communication and an Inv... 2001 2026 2009 2017 2001 250 500 750 1000
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents
    2001 1.2k citations L. Jean Harrison‐Walker profile →

Peers

L. Jean Harrison‐Walker
Jiyoung Kim United States
Celso Augusto de Matos Brazil
Manfred Bruhn Switzerland
Jana Bowden Australia
Moira Clark United Kingdom
Roger Marshall New Zealand
Kimmy Wa Chan Hong Kong
Carlos Alberto Vargas Rossi Brazil
Maik Hammerschmidt Germany
Andrew J. Czaplewski United States
Jiyoung Kim United States
L. Jean Harrison‐Walker
Citations per year, relative to L. Jean Harrison‐Walker L. Jean Harrison‐Walker (= 1×) peers Jiyoung Kim

Countries citing papers authored by L. Jean Harrison‐Walker

Since Specialization
Citations

This map shows the geographic impact of L. Jean Harrison‐Walker's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by L. Jean Harrison‐Walker with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites L. Jean Harrison‐Walker more than expected).

Fields of papers citing papers by L. Jean Harrison‐Walker

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by L. Jean Harrison‐Walker. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by L. Jean Harrison‐Walker. The network helps show where L. Jean Harrison‐Walker may publish in the future.

Co-authorship network of co-authors of L. Jean Harrison‐Walker

This figure shows the co-authorship network connecting the top 25 collaborators of L. Jean Harrison‐Walker. A scholar is included among the top collaborators of L. Jean Harrison‐Walker based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with L. Jean Harrison‐Walker. L. Jean Harrison‐Walker is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Harrison‐Walker, L. Jean & Ying Jiang. (2023). Suspicion of online product reviews as fake: Cues and consequences. Journal of Business Research. 160. 113780–113780. 26 indexed citations
2.
Harrison‐Walker, L. Jean, et al.. (2022). The work spouse: a hidden influence agent in personal and household leisure decision-making. Leisure Studies. 42(2). 218–234. 2 indexed citations
3.
Harrison‐Walker, L. Jean. (2020). Services gone wrong: Investigating cause and affect. Journal of Customer Behaviour. 19(1). 73–94. 1 indexed citations
4.
Abdelzaher, Dina, et al.. (2018). Understanding Family Member Employees’ Resilience Capacity. 14(2). 16–40. 3 indexed citations
5.
Harrison‐Walker, L. Jean. (2014). Strategic Brand Orientation and Its Antecedents. Academy of Marketing Studies journal. 18(2). 49. 4 indexed citations
6.
Harrison‐Walker, L. Jean. (2014). Manifestations of a Strategic Brand Orientation. Academy of Marketing Studies journal. 18(1). 203. 4 indexed citations
7.
Harrison‐Walker, L. Jean. (2014). When Opposites Detract: Student (Dis)satisfaction in Higher Education and the Importance of Compatibility Management. The Academy of Educational Leadership Journal. 18(1). 59. 3 indexed citations
8.
Harrison‐Walker, L. Jean. (2012). Place Brands and the Relational Branding Communication Process. Academy of Marketing Studies journal. 16. 51. 8 indexed citations
9.
Harrison‐Walker, L. Jean. (2011). Strategic Positioning of Nations as Brands. Journal of international business research. 10(2). 135. 19 indexed citations
10.
Harrison‐Walker, L. Jean. (2009). Strategic Positioning in Higher Education. The Academy of Educational Leadership Journal. 13(1). 103. 16 indexed citations
11.
Harrison‐Walker, L. Jean. (2008). How Emotional Intelligence and Spirituality Impact Job Survivors in a Post-M&A Work Environment. Journal of organizational culture, communication and conflict. 12(1). 1. 10 indexed citations
12.
Harrison‐Walker, L. Jean & Grady Perdue. (2007). The role of marketing in the valuation of a firm: exploring the underlying mechanism. Journal of Strategic Marketing. 15(5). 377–386. 3 indexed citations
13.
Harrison‐Walker, L. Jean, et al.. (2004). Customer Relationship Building on the Internet in B2B Marketing: A Proposed Typology. The Journal of Marketing Theory and Practice. 12(1). 19–35. 42 indexed citations
14.
Lam, Long W. & L. Jean Harrison‐Walker. (2003). Toward an objective-based typology of e-business models. Business Horizons. 46(6). 17–26. 33 indexed citations
15.
Harrison‐Walker, L. Jean, et al.. (2003). Building Bridges: The Company-Customer Relationship. Journal of Business-to-Business Marketing. 10(4). 49–72. 20 indexed citations
16.
Harrison‐Walker, L. Jean, et al.. (2002). The Role of Employee Spirituality in the Survivor Recovery Process Following Corporate M&A. Journal of organizational culture, communication and conflict. 6. 97. 1 indexed citations
17.
Harrison‐Walker, L. Jean. (2002). If You Build It, Will They Come? Barriers to International e-Marketing. The Journal of Marketing Theory and Practice. 10(2). 12–21. 41 indexed citations
18.
Harrison‐Walker, L. Jean. (2001). E‐complaining: a content analysis of an Internet complaint forum. Journal of Services Marketing. 15(5). 397–412. 211 indexed citations
19.
Harrison‐Walker, L. Jean. (2000). A Comprehensive Pedagogy for Dialectic Team-based Marketing Management Case Analysis.. The Journal of Education for Business. 75(4). 3803–3814. 5 indexed citations
20.
Erdem, Şakir & L. Jean Harrison‐Walker. (1997). Managing Channel Relationships: Toward an Identification of Effective Promotional Strategies in Vertical Marketing Systems. The Journal of Marketing Theory and Practice. 5(2). 80–87. 3 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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