Knut Kvale

1.2k total citations
24 papers, 646 citations indexed

About

Knut Kvale is a scholar working on Artificial Intelligence, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Knut Kvale has authored 24 papers receiving a total of 646 indexed citations (citations by other indexed papers that have themselves been cited), including 8 papers in Artificial Intelligence, 8 papers in Organizational Behavior and Human Resource Management and 7 papers in Marketing. Recurrent topics in Knut Kvale's work include Customer Service Quality and Loyalty (8 papers), Service and Product Innovation (6 papers) and Natural Language Processing Techniques (5 papers). Knut Kvale is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Service and Product Innovation (6 papers) and Natural Language Processing Techniques (5 papers). Knut Kvale collaborates with scholars based in Norway, Germany and Netherlands. Knut Kvale's co-authors include Asbjørn Følstad, Ragnhild Halvorsrud, Per E. Pedersen, Annita Fjuk, Simon Clatworthy, Mark Huckvale, Isabel Trancoso, Adrian Fourcin, Björn Granström and Lori Lamel and has published in prestigious journals such as Journal of Service Research, Academy of Management Learning and Education and Language Resources and Evaluation.

In The Last Decade

Knut Kvale

22 papers receiving 596 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Knut Kvale Norway 8 329 212 143 90 70 24 646
Line Lervik-Olsen Norway 12 343 1.0× 159 0.8× 183 1.3× 60 0.7× 62 0.9× 18 650
Stacey G. Robinson United States 10 365 1.1× 247 1.2× 305 2.1× 169 1.9× 18 0.3× 17 678
Jessie Pallud France 11 101 0.3× 66 0.3× 321 2.2× 66 0.7× 20 0.3× 37 562
Martina Čaić Finland 11 360 1.1× 97 0.5× 314 2.2× 477 5.3× 16 0.2× 17 895
Kate Letheren Australia 16 237 0.7× 48 0.2× 260 1.8× 235 2.6× 21 0.3× 35 653
Minjeong Kang South Korea 13 216 0.7× 114 0.5× 173 1.2× 24 0.3× 12 0.2× 43 535
Rongrong Zhou United States 9 387 1.2× 119 0.6× 206 1.4× 33 0.4× 49 0.7× 28 782
Susanne Robra-Bissantz Germany 13 67 0.2× 25 0.1× 153 1.1× 114 1.3× 54 0.8× 99 560
Alanah Davis United States 8 133 0.4× 45 0.2× 267 1.9× 56 0.6× 17 0.2× 21 704

Countries citing papers authored by Knut Kvale

Since Specialization
Citations

This map shows the geographic impact of Knut Kvale's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Knut Kvale with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Knut Kvale more than expected).

Fields of papers citing papers by Knut Kvale

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Knut Kvale. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Knut Kvale. The network helps show where Knut Kvale may publish in the future.

Co-authorship network of co-authors of Knut Kvale

This figure shows the co-authorship network connecting the top 25 collaborators of Knut Kvale. A scholar is included among the top collaborators of Knut Kvale based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Knut Kvale. Knut Kvale is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Følstad, Asbjørn & Knut Kvale. (2018). Using the net promoter score to support service design: Digging for gold in customer free-text reports. Duo Research Archive (University of Oslo). 512–522. 2 indexed citations
2.
Følstad, Asbjørn & Knut Kvale. (2018). Customer journeys: a systematic literature review. Journal of Service Theory and Practice. 28(2). 196–227. 207 indexed citations
3.
Følstad, Asbjørn & Knut Kvale. (2018). Applying Transactional NPS for Customer Journey Insight: Case Experiences and Lessons Learned. Services Marketing Quarterly. 39(3). 208–224. 11 indexed citations
4.
Pedersen, Per E., et al.. (2018). Developing Managerial Dynamic Capabilities: A Quasi-Experimental Field Study of the Effects of Design Thinking Training. Academy of Management Learning and Education. 17(2). 184–202. 52 indexed citations
5.
Fjuk, Annita, et al.. (2017). Organizational Transformation Through Service Design. Journal of Service Research. 21(1). 59–74. 64 indexed citations
6.
Fjuk, Annita, Birgitte Yttri, & Knut Kvale. (2016). Preparing the organisation for Change by Using Service Concepts. 143–153. 1 indexed citations
7.
Halvorsrud, Ragnhild, Knut Kvale, & Asbjørn Følstad. (2016). Improving service quality through customer journey analysis. Journal of Service Theory and Practice. 26(6). 840–867. 162 indexed citations
8.
Følstad, Asbjørn & Knut Kvale. (2016). Delightful or Efficient? How Service Recovery Affects Customer Experience. 40–52.
9.
Følstad, Asbjørn, et al.. (2015). Design Feedback From Users Through an Online Social Platform: Benefits and Limitations. Interacting with Computers. 28(4). 421–436. 3 indexed citations
10.
Følstad, Asbjørn, Knut Kvale, & Ragnhild Halvorsrud. (2014). Customer Journeys: Involving Customers and Internal Resources in the Design and Management of Services. 412–417. 4 indexed citations
11.
Følstad, Asbjørn, et al.. (2014). Customer support as a source of usability insight. 167–170. 2 indexed citations
12.
Mægaard, Bente, et al.. (2006). KUNSTI - Knowledge Generation for Norwegian Language Technology. Language Resources and Evaluation. 757–760. 3 indexed citations
13.
Kvale, Knut, et al.. (2005). A speech centric mobile multimodal service useful for dyslectics and aphasics. 461–464. 3 indexed citations
14.
15.
Boves, Lou, et al.. (2002). Implementing and evaluating a multimodal tourist guide. Max Planck Institute for Plasma Physics. 1–7. 1 indexed citations
16.
Boves, Lou, et al.. (2002). Implementing and evaluating a multimodal and multilingual tourist guide. Data Archiving and Networked Services (DANS). 3 indexed citations
17.
Foldvik, Arne & Knut Kvale. (1998). Dialect maps and dialect research; useful tools for automatic speech recognition?. paper 0470–0. 1 indexed citations
18.
Kvale, Knut & Arne Foldvik. (1997). four-and-twenty, twenty-four. what's in a number?. 729–732. 1 indexed citations
19.
Fourcin, Adrian, Björn Granström, Mark Huckvale, et al.. (1995). EUROM-A Spoken Language Resource for the EU. Conference of the International Speech Communication Association. 1. 867–870. 72 indexed citations
20.
Svendsen, Torbjørn & Knut Kvale. (1990). Automatic alignment of phonemic labels with continuous speech. 997–1000. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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