Alex Douglas

5.0k total citations
61 papers, 3.0k citations indexed

About

Alex Douglas is a scholar working on Strategy and Management, Management Information Systems and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Alex Douglas has authored 61 papers receiving a total of 3.0k indexed citations (citations by other indexed papers that have themselves been cited), including 31 papers in Strategy and Management, 30 papers in Management Information Systems and 15 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Alex Douglas's work include Quality and Supply Management (29 papers), Quality and Management Systems (13 papers) and Customer Service Quality and Loyalty (8 papers). Alex Douglas is often cited by papers focused on Quality and Supply Management (29 papers), Quality and Management Systems (13 papers) and Customer Service Quality and Loyalty (8 papers). Alex Douglas collaborates with scholars based in United Kingdom, Italy and Malaysia. Alex Douglas's co-authors include Jiju Antony, John Dwyfor Davies, Robert McClelland, Michael Sony, D. M. Glen, Shirley Coleman, Brian R. Johnson, Alexander Douglas, Maneesh Kumar and Olivia McDermott and has published in prestigious journals such as Studies in Higher Education, International Journal of Quality & Reliability Management and Business Process Management Journal.

In The Last Decade

Alex Douglas

59 papers receiving 2.7k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Alex Douglas United Kingdom 29 1.5k 1.3k 567 507 325 61 3.0k
Frits K. Pil United States 21 1.8k 1.2× 1.1k 0.9× 595 1.0× 251 0.5× 353 1.1× 35 3.7k
Giuseppina Passıante Italy 29 1.1k 0.7× 429 0.3× 332 0.6× 204 0.4× 126 0.4× 80 2.9k
Marc Wouters Netherlands 27 1.1k 0.7× 1.8k 1.3× 472 0.8× 113 0.2× 184 0.6× 97 3.0k
Philip B. Crosby United States 11 791 0.5× 1.0k 0.8× 569 1.0× 138 0.3× 111 0.3× 26 2.4k
Norbert Kailer Austria 18 860 0.6× 343 0.3× 491 0.9× 287 0.6× 334 1.0× 29 3.0k
Sherah Kurnia Australia 26 562 0.4× 645 0.5× 197 0.3× 239 0.5× 153 0.5× 159 2.5k
Dave Ulrich United States 33 1.5k 1.0× 585 0.4× 2.5k 4.4× 271 0.5× 64 0.2× 124 4.4k
Kari Lukka Finland 25 835 0.6× 2.2k 1.7× 785 1.4× 92 0.2× 59 0.2× 47 3.4k
Bendik Bygstad Norway 20 519 0.4× 507 0.4× 149 0.3× 119 0.2× 203 0.6× 95 2.1k
Erik M. van Raaij Netherlands 23 995 0.7× 622 0.5× 341 0.6× 268 0.5× 56 0.2× 71 2.3k

Countries citing papers authored by Alex Douglas

Since Specialization
Citations

This map shows the geographic impact of Alex Douglas's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Alex Douglas with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Alex Douglas more than expected).

Fields of papers citing papers by Alex Douglas

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Alex Douglas. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Alex Douglas. The network helps show where Alex Douglas may publish in the future.

Co-authorship network of co-authors of Alex Douglas

This figure shows the co-authorship network connecting the top 25 collaborators of Alex Douglas. A scholar is included among the top collaborators of Alex Douglas based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Alex Douglas. Alex Douglas is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Klein, Leander Luiz, et al.. (2023). Assessing internal organizational pathways to reduce knowledge waste: a Lean thinking perspective. Business Process Management Journal. 29(5). 1584–1606. 6 indexed citations
2.
Ho, Yuh‐Shan, et al.. (2022). Publication performance and trends in Total Quality Management research: a bibliometric analysis. Total Quality Management & Business Excellence. 34(1-2). 97–130. 20 indexed citations
3.
Sony, Michael, Jiju Antony, Alex Douglas, & Olivia McDermott. (2021). Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study. The TQM Journal. 33(6). 1502–1515. 88 indexed citations
4.
Antony, Jiju, et al.. (2020). Development of a roadmap for Lean Six Sigma implementation and sustainability in a Scottish packing company. The TQM Journal. 32(6). 1263–1284. 36 indexed citations
5.
Gupta, Sandeep, et al.. (2018). Lean Six Sigma for reducing student dropouts in higher education – an exploratory study. Total Quality Management & Business Excellence. 31(1-2). 178–193. 44 indexed citations
6.
Isaksson, Raine, et al.. (2016). Quality Management – If Japan can, why can’t Africa?. 1 indexed citations
7.
Ciasullo, Maria Vincenza, et al.. (2016). Health care ecosystem: some evidence from the International Consortium for Health Outcomes Measurement (ICHOM). 13 indexed citations
8.
Douglas, Alexander, et al.. (2015). Lean Six Sigma implementation in East Africa: findings from a pilot study. The TQM Journal. 27(6). 772–780. 39 indexed citations
9.
Douglas, Alex, Jiju Antony, & Alexander Douglas. (2015). Waste identification and elimination in HEIs: the role of Lean thinking. International Journal of Quality & Reliability Management. 32(9). 970–981. 113 indexed citations
10.
Douglas, Alex, Alexander Douglas, Robert McClelland, & John Dwyfor Davies. (2014). Understanding student satisfaction and dissatisfaction: an interpretive study in the UK higher education context. Studies in Higher Education. 40(2). 329–349. 119 indexed citations
11.
Simon, Alexandra & Alex Douglas. (2013). Integrating management systems: does the location matter?. International Journal of Quality & Reliability Management. 30(6). 675–689. 36 indexed citations
12.
Douglas, Alex & John Dwyfor Davies. (2010). Differentiation for competitive advantage in a small family business. Journal of Small Business and Enterprise Development. 17(3). 371–386. 14 indexed citations
13.
Douglas, Alex. (2009). The TQM philosophy and the economic downturn. The TQM Journal. 21(1). 7 indexed citations
14.
Douglas, Alex & John Dwyfor Davies. (2008). The Impact of Mystery Customers on Employees.
15.
Antony, Jiju, et al.. (2007). Critical success factors of continuous improvement in the public sector. The TQM Journal. 19(5). 497–517. 171 indexed citations
16.
Douglas, Alex, et al.. (2006). Measuring student satisfaction at a UK university. Quality Assurance in Education. 14(3). 251–267. 413 indexed citations
17.
Douglas, Alex. (2006). Campus spies? Using mystery students to evaluate university performance. Educational Research. 48(1). 111–119. 18 indexed citations
18.
George, Carol V. R., et al.. (2003). Implementing the EFQM excellence model in a local authority. Managerial Auditing Journal. 18(2). 122–127. 38 indexed citations
19.
Douglas, Alex & D. M. Glen. (2000). Integrated management systems in small and medium enterprises. Total Quality Management. 11(4-6). 686–690. 113 indexed citations
20.
Brennan, Carol & Alex Douglas. (1998). Developing a process model for standard setting in local government services. Managing Service Quality. 8(4). 241–247. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Frits K. Pil Breakdown of academic impact, for papers by Giuseppina Passıante Breakdown of academic impact, for papers by Marc Wouters Breakdown of academic impact, for papers by Philip B. Crosby Breakdown of academic impact, for papers by Norbert Kailer Breakdown of academic impact, for papers by Sherah Kurnia Breakdown of academic impact, for papers by Dave Ulrich Breakdown of academic impact, for papers by Kari Lukka Breakdown of academic impact, for papers by Bendik Bygstad Breakdown of academic impact, for papers by Erik M. van Raaij
Rankless by CCL
2026