Standout Papers

The customer is <i>not</i> always right: customer aggression and emotion regulation of service ... 2004 2026 2011 2018 680
  1. The customer is not always right: customer aggression and emotion regulation of service employees (2004)
    Alicia A. Grandey, David N. Dickter et al. Journal of Organizational Behavior

Immediate Impact

1 from Science/Nature 65 standout
Sub-graph 1 of 20

Citing Papers

State-level macro-economic factors moderate the association of low income with brain structure and mental health in U.S. children
2023 Standout
Gender-diverse teams produce more novel and higher-impact scientific ideas
2022 Standout
3 intermediate papers

Works of Hock‐Peng Sin being referenced

Longitudinal tests of an integrative model of leader development: Charting and understanding developmental trajectories
2011
Effects of team inputs and intrateam processes on perceptions of team viability and member satisfaction in nascent ventures
2006
and 1 more

Author Peers

Author Last Decade Papers Cites
Hock‐Peng Sin 1000 501 699 14 1.6k
Steffanie L. Wilk 888 480 427 16 1.8k
Craig D. Crossley 1104 602 545 15 1.9k
Wm. Matthew Bowler 1137 645 683 14 1.8k
Jixia Yang 1231 628 716 21 1.8k
David M. Long 1320 589 920 12 2.0k
Jennifer S. Tucker 789 389 415 12 1.3k
Thomas M. Lodahl 970 585 488 17 1.7k
Ryan M. Vogel 965 549 527 21 1.6k
Karen J. Jansen 1273 605 803 22 2.1k
R. B. Dunham 1081 560 386 17 1.6k

All Works

Loading papers...

Rankless by CCL
2026