Scott E. Sampson

4.0k total citations
40 papers, 1.8k citations indexed

About

Scott E. Sampson is a scholar working on Marketing, Management Information Systems and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Scott E. Sampson has authored 40 papers receiving a total of 1.8k indexed citations (citations by other indexed papers that have themselves been cited), including 17 papers in Marketing, 15 papers in Management Information Systems and 15 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Scott E. Sampson's work include Customer Service Quality and Loyalty (14 papers), Service and Product Innovation (13 papers) and Quality and Supply Management (11 papers). Scott E. Sampson is often cited by papers focused on Customer Service Quality and Loyalty (14 papers), Service and Product Innovation (13 papers) and Quality and Supply Management (11 papers). Scott E. Sampson collaborates with scholars based in United States, United Kingdom and Canada. Scott E. Sampson's co-authors include Larry J. Menor, Mohan V. Tatikonda, Michael J. Showalter, Martin Spring, Elliott N. Weiss, Steven C. Dunn, S. Thomas Foster, Kristie K. Seawright, Richard B. Chase and James R. Freeland and has published in prestigious journals such as Management Science, Journal of Operations Management and Operations Research.

In The Last Decade

Scott E. Sampson

39 papers receiving 1.6k citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Scott E. Sampson United States	19	822	635	505	477	302	40	1.8k
Michael Goul United States	19	945 1.1×	632 1.0×	436 0.9×	525 1.1×	444 1.5×	82	2.2k
James A. Fitzsimmons United States	21	1.0k 1.2×	1.1k 1.7×	568 1.1×	592 1.2×	358 1.2×	36	2.5k
Larry J. Menor Canada	13	886 1.1×	650 1.0×	812 1.6×	577 1.2×	272 0.9×	19	1.9k
Michael Scott Garver United States	16	400 0.5×	531 0.8×	518 1.0×	476 1.0×	278 0.9×	49	1.8k
Ching‐Chow Yang Taiwan	24	347 0.4×	676 1.1×	700 1.4×	755 1.6×	194 0.6×	65	2.1k
Tilo Böhmann Germany	15	834 1.0×	370 0.6×	584 1.2×	476 1.0×	527 1.7×	85	2.1k
Hans H. Hinterhuber Austria	13	796 1.0×	1.1k 1.8×	391 0.8×	317 0.7×	481 1.6×	77	2.5k
Roger Maull United Kingdom	28	1.0k 1.3×	653 1.0×	1.1k 2.2×	1.2k 2.4×	252 0.8×	63	2.9k
Keith Goffin United Kingdom	27	581 0.7×	431 0.7×	1.2k 2.3×	795 1.7×	193 0.6×	65	2.4k
Qin Su China	25	630 0.8×	371 0.6×	938 1.9×	462 1.0×	231 0.8×	106	2.0k

Countries citing papers authored by Scott E. Sampson

Since Specialization

Citations

This map shows the geographic impact of Scott E. Sampson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Scott E. Sampson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Scott E. Sampson more than expected).

Fields of papers citing papers by Scott E. Sampson

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Scott E. Sampson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Scott E. Sampson. The network helps show where Scott E. Sampson may publish in the future.

Co-authorship network of co-authors of Scott E. Sampson

This figure shows the co-authorship network connecting the top 25 collaborators of Scott E. Sampson. A scholar is included among the top collaborators of Scott E. Sampson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Scott E. Sampson. Scott E. Sampson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Sampson, Scott E., et al.. (2023). Reengineering professional services through automation, remote outsourcing, and task delegation. Journal of Operations Management. 69(6). 911–940. 11 indexed citations

Sampson, Scott E. & Richard B. Chase. (2020). Customer contact in a digital world. Journal of service management. 31(6). 1061–1069. 21 indexed citations

Sampson, Scott E.. (2020). Predicting Automation of Professional Jobs in Healthcare. Proceedings of the ... Annual Hawaii International Conference on System Sciences. 3 indexed citations

Sampson, Scott E.. (2018). Professional Service Jobs: Highly Paid but Subject to Disruption?. Service Science. 10(4). 457–475. 8 indexed citations

Sampson, Scott E. & R. Bruce Money. (2015). Modes of customer co-production for international service offerings. Journal of service management. 26(4). 625–647. 12 indexed citations

Sampson, Scott E., et al.. (2015). Process Coordination Within a Health Care Service Supply Network. Journal of Business Logistics. 36(4). 355–373. 23 indexed citations

Sampson, Scott E.. (2012). Visualizing Service Operations. Journal of Service Research. 15(2). 182–198. 140 indexed citations

Sampson, Scott E. & Martin Spring. (2011). Special Topic Forum on Service Supply Chains. Journal of Supply Chain Management. 47(1). 95–95. 5 indexed citations

Sampson, Scott E., Larry J. Menor, & Sterling A. Bone. (2010). Why We Need a Service Logic: A Comparative Review. Digital Commons - USU (Utah State University). 15(3). 18. 4 indexed citations

10.

Sampson, Scott E.. (2008). OR PRACTICE—Optimization of Vacation Timeshare Scheduling. Operations Research. 56(5). 1079–1088. 4 indexed citations

11.

Seawright, Kristie K. & Scott E. Sampson. (2006). A video method for empirically studying wait‐perception bias. Journal of Operations Management. 25(5). 1055–1066. 43 indexed citations

12.

Sampson, Scott E.. (2005). Optimization of volunteer labor assignments. Journal of Operations Management. 24(4). 363–377. 65 indexed citations

13.

Sampson, Scott E.. (2004). Practical Implications of Preference‐Based Conference Scheduling. Production and Operations Management. 13(3). 205–215. 27 indexed citations

14.

Sampson, Scott E., et al.. (2003). An Empirical Model of Price and Quality Effects of e-Commerce. CSUSB ScholarWorks (California State University, San Bernardino). 12(2). 1. 3 indexed citations

15.

Menor, Larry J., Mohan V. Tatikonda, & Scott E. Sampson. (2002). New service development: areas for exploitation and exploration. Journal of Operations Management. 20(2). 135–157. 457 indexed citations

16.

Sampson, Scott E. & Stanley E. Fawcett. (2001). The Impact of Disintermediation in Retail Supply Chains. 5 indexed citations

17.

Sampson, Scott E.. (2001). The Unified Services Theory Approach to Service Operations Management. 2 indexed citations

18.

Sampson, Scott E.. (1996). Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedback*. Decision Sciences. 27(4). 601–622. 49 indexed citations

19.

Sampson, Scott E.. (1996). Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedback. Decision Sciences. 27(4). 601–622. 4 indexed citations

20.

Sampson, Scott E. & Elliott N. Weiss. (1995). Increasing Service Levels in Conference and Educational Scheduling: A Heuristic Approach. Management Science. 41(11). 1816–1825. 21 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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