Mark Patton
Impact in
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- Wine Industry and Tourism
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- Customer Service Quality and Loyalty
Papers in
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- Customer Service Quality and Loyalty 8
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- Consumer Retail Behavior Studies 4
- Consumer Behavior in Brand Consumption and Identification 2
- Co-authors
- Bonnie J. Knutson (8 shared papers)Pete Stevens (6 shared papers)Ronald F. Cichy (3 shared papers)Katherine Tyler (1 shared paper)Agnes DeFranco (1 shared paper)Connie Mok (1 shared paper)
- Journals
- Journal of Services Marketing (1 paper)Hospitality & Tourism Educator (1 paper)Cornell Hotel and Restaurant Administration Quarterly (4 papers)Journal of Hospitality & Leisure Marketing (4 papers)Hospitality Research Journal (2 papers)
- Partner nations
- United StatesUnited KingdomJapan
In The Last Decade
Mark Patton
14 papers receiving 1.1k citations
Mark Patton's Hit Papers
Peers
Comparison fields: 5 of 66
- Tourism, Leisure and Hospitality Management 196
- Organizational Behavior and Human Resource Management 1.1k
- Marketing 847
- Information Systems and Management 115
- Sociology and Political Science 541
Countries citing papers authored by Mark Patton
This map shows the geographic impact of Mark Patton's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark Patton with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark Patton more than expected).
Fields of papers citing papers by Mark Patton
This network shows the impact of papers produced by Mark Patton. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark Patton. The network helps show where Mark Patton may publish in the future.
Co-authors
The 6 scholars most cited alongside Mark Patton, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | Dineserv: A Tool for Measuring Service Quality in Restaurants Hit paper breakdown → | 1995 | 638 |
| 2 | 1990 | 366 | |
| 3 | 1996 | 91 | |
| 4 | 1993 | 85 | |
| 5 | 1994 | 48 | |
| 6 | 1993 | 42 | |
| 7 | 1992 | 40 | |
| 8 | 1990 | 12 | |
| 9 | 1992 | 11 | |
| 10 | 2007 | 10 | |
| 11 | The Five Foundations of Leadership in Japan's Lodging Industry | 1992 | 8 |
| 12 | 1993 | 6 | |
| 13 | Articles / Dimensionality of the Lodgserv Instrument : an Application to Measure Hotel Service Quality Expectations of Korean Tourists | 1999 | 2 |
| 14 | 2000 | 1 |
About Mark Patton
Mark Patton is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Tourism, Leisure and Hospitality Management, Sociology and Political Science and Strategy and Management, having authored 14 papers that have together received 1.4k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (4 papers), Wine Industry and Tourism (3 papers), Consumer Behavior in Brand Consumption and Identification (2 papers), Digital Marketing and Social Media (1 paper), Emotional Labor in Professions (1 paper), Culinary Culture and Tourism (1 paper) and Psychology of Social Influence (1 paper). The work is most often cited by research in Tourism, Leisure and Hospitality Management (196 citations), Organizational Behavior and Human Resource Management (1.1k citations), Marketing (847 citations), Information Systems and Management (115 citations) and Sociology and Political Science (541 citations). Mark Patton has collaborated with scholars based in United States, United Kingdom and Japan. Frequent co-authors include Bonnie J. Knutson, Pete Stevens, Ronald F. Cichy, Katherine Tyler, Agnes DeFranco and Connie Mok. Their work appears in journals such as Journal of Services Marketing, Hospitality & Tourism Educator, Cornell Hotel and Restaurant Administration Quarterly, Journal of Hospitality & Leisure Marketing and Hospitality Research Journal.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.