Mark Patton

1.8k total citations · 1 hit paper
14 papers, 1.4k citations indexed

About

Mark Patton is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Tourism, Leisure and Hospitality Management. According to data from OpenAlex, Mark Patton has authored 14 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 8 papers in Organizational Behavior and Human Resource Management, 4 papers in Marketing and 4 papers in Tourism, Leisure and Hospitality Management. Recurrent topics in Mark Patton's work include Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (4 papers) and Wine Industry and Tourism (3 papers). Mark Patton is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Consumer Retail Behavior Studies (4 papers) and Wine Industry and Tourism (3 papers). Mark Patton collaborates with scholars based in United States, United Kingdom and Japan. Mark Patton's co-authors include Bonnie J. Knutson, Pete Stevens, Ronald F. Cichy, Katherine Tyler, Agnes DeFranco and Connie Mok and has published in prestigious journals such as Journal of Services Marketing, Journal of Hospitality & Leisure Marketing and Florida International University Digital Commons (Florida International University).

In The Last Decade

Mark Patton

14 papers receiving 1.1k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Dineserv: A Tool for Measuring Service Quality in Restaurants

1995 638 citations Pete Stevens, Bonnie J. Knutson et al. Cornell Hotel and Restaurant Administration Quarterly profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Mark Patton United States	10	1.1k	847	541	196	115	14	1.4k
Pete Stevens United States	8	1.1k 1.0×	868 1.0×	545 1.0×	163 0.8×	123 1.1×	12	1.4k
Gerrard Macintosh United States	12	960 0.9×	773 0.9×	479 0.9×	185 0.9×	221 1.9×	20	1.4k
Jonathan D. Barsky United States	10	721 0.7×	643 0.8×	521 1.0×	81 0.4×	101 0.9×	17	1.0k
Nic S. Terblanché South Africa	19	561 0.5×	762 0.9×	343 0.6×	121 0.6×	131 1.1×	65	1.2k
Yen‐Soon Kim United States	12	562 0.5×	615 0.7×	454 0.8×	72 0.4×	89 0.8×	24	963
Luís Callarisa Spain	5	744 0.7×	745 0.9×	704 1.3×	54 0.3×	159 1.4×	7	1.2k
David J. Kwun United States	14	536 0.5×	722 0.9×	758 1.4×	87 0.4×	111 1.0×	24	1.2k
Ben K. Goh United States	16	525 0.5×	695 0.8×	889 1.6×	264 1.3×	115 1.0×	38	1.4k
Jooyeon Ha United States	14	949 0.9×	1.3k 1.5×	912 1.7×	192 1.0×	213 1.9×	18	1.9k
Hsin‐Hui Hu Taiwan	10	1.0k 0.9×	1.2k 1.4×	703 1.3×	56 0.3×	203 1.8×	17	1.8k

Countries citing papers authored by Mark Patton

Since Specialization

Citations

This map shows the geographic impact of Mark Patton's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark Patton with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark Patton more than expected).

Fields of papers citing papers by Mark Patton

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Mark Patton. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark Patton. The network helps show where Mark Patton may publish in the future.

Co-authorship network of co-authors of Mark Patton

This figure shows the co-authorship network connecting the top 25 collaborators of Mark Patton. A scholar is included among the top collaborators of Mark Patton based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Mark Patton. Mark Patton is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

14 of 14 papers shown

1.

Tyler, Katherine, et al.. (2007). Services business markets: a further view of a new reality or a blurred landscape?. Journal of Services Marketing. 21(5). 295–303. 10 indexed citations

2.

Patton, Mark, et al.. (2000). Daewoo Adds Luster to the Pearl of Southeast Asia. Cornell Hotel and Restaurant Administration Quarterly. 41(3). 32–41. 1 indexed citations

3.

Mok, Connie, Agnes DeFranco, & Mark Patton. (1999). Articles / Dimensionality of the Lodgserv Instrument : an Application to Measure Hotel Service Quality Expectations of Korean Tourists. 1(1). 1–8. 2 indexed citations

4.

Knutson, Bonnie J., Pete Stevens, & Mark Patton. (1996). DINESERV:. Journal of Hospitality & Leisure Marketing. 3(2). 35–44. 91 indexed citations

5.

Stevens, Pete, Bonnie J. Knutson, & Mark Patton. (1995). Dineserv: A Tool for Measuring Service Quality in Restaurants. Cornell Hotel and Restaurant Administration Quarterly. 36(2). 56–60. 638 indexed citations breakdown →

6.

Patton, Mark, Pete Stevens, & Bonnie J. Knutson. (1994). Internationalizing LODGSERV as a Measurement Tool:. Journal of Hospitality & Leisure Marketing. 2(2). 39–55. 48 indexed citations

7.

Knutson, Bonnie J. & Mark Patton. (1993). Restaurants Can Find Gold Among Silver Hair:. Journal of Hospitality & Leisure Marketing. 1(3). 79–90. 42 indexed citations

8.

Knutson, Bonnie J., et al.. (1993). Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels. Journal of Hospitality & Leisure Marketing. 1(2). 27–43. 85 indexed citations

9.

Cichy, Ronald F., et al.. (1993). Shidō-sei. Cornell Hotel and Restaurant Administration Quarterly. 34(1). 88–95. 6 indexed citations

10.

Cichy, Ronald F., et al.. (1992). The Five Foundations of Leadership in Japan's Lodging Industry. Florida International University Digital Commons (Florida International University). 10(2). 8. 8 indexed citations

11.

Cichy, Ronald F., et al.. (1992). Food-Servce Leadership. Cornell Hotel and Restaurant Administration Quarterly. 33(1). 46–55. 11 indexed citations

12.

Knutson, Bonnie J. & Mark Patton. (1992). “How Prepared am I to Succeed in the Hospitality Industry?” What the Students are Telling Us. Hospitality & Tourism Educator. 4(3). 38–43. 40 indexed citations

13.

Knutson, Bonnie J., et al.. (1990). Service Expectation Index: A Discussion of Confirmatory Analysis and Factor Analysis as Methods of Index Testing and Refinement. Hospitality Research Journal. 14(2). 413–419. 12 indexed citations

14.

Knutson, Bonnie J., et al.. (1990). Lodgserv: A Service Quality Index for the Lodging Industry. Hospitality Research Journal. 14(2). 277–284. 366 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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