Pete Stevens

1.8k total citations · 1 hit paper
12 papers, 1.4k citations indexed

About

Pete Stevens is a scholar working on Organizational Behavior and Human Resource Management, Tourism, Leisure and Hospitality Management and Sociology and Political Science. According to data from OpenAlex, Pete Stevens has authored 12 papers receiving a total of 1.4k indexed citations (citations by other indexed papers that have themselves been cited), including 6 papers in Organizational Behavior and Human Resource Management, 4 papers in Tourism, Leisure and Hospitality Management and 2 papers in Sociology and Political Science. Recurrent topics in Pete Stevens's work include Customer Service Quality and Loyalty (6 papers), Wine Industry and Tourism (3 papers) and Consumer Retail Behavior Studies (2 papers). Pete Stevens is often cited by papers focused on Customer Service Quality and Loyalty (6 papers), Wine Industry and Tourism (3 papers) and Consumer Retail Behavior Studies (2 papers). Pete Stevens collaborates with scholars based in United States. Pete Stevens's co-authors include Bonnie J. Knutson and Mark Patton and has published in prestigious journals such as Journal of International Business Studies, International Journal of Hospitality Management and Journal of Hospitality & Leisure Marketing.

In The Last Decade

Pete Stevens

11 papers receiving 1.1k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Dineserv: A Tool for Measuring Service Quality in Restaurants

1995 638 citations Pete Stevens, Bonnie J. Knutson et al. Cornell Hotel and Restaurant Administration Quarterly profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Pete Stevens United States	8	1.1k	868	545	163	123	12	1.4k
Mark Patton United States	10	1.1k 1.0×	847 1.0×	541 1.0×	196 1.2×	115 0.9×	14	1.4k
Jonathan D. Barsky United States	10	721 0.7×	643 0.7×	521 1.0×	81 0.5×	101 0.8×	17	1.0k
Nic S. Terblanché South Africa	19	561 0.5×	762 0.9×	343 0.6×	121 0.7×	131 1.1×	65	1.2k
Luís Callarisa Spain	5	744 0.7×	745 0.9×	704 1.3×	54 0.3×	159 1.3×	7	1.2k
Yen‐Soon Kim United States	12	562 0.5×	615 0.7×	454 0.8×	72 0.4×	89 0.7×	24	963
David J. Kwun United States	14	536 0.5×	722 0.8×	758 1.4×	87 0.5×	111 0.9×	24	1.2k
Naehyun Jin United States	16	608 0.6×	710 0.8×	814 1.5×	62 0.4×	94 0.8×	32	1.2k
Jooyeon Ha United States	14	949 0.9×	1.3k 1.5×	912 1.7×	192 1.2×	213 1.7×	18	1.9k
Philipp Boksberger Switzerland	10	272 0.2×	401 0.5×	493 0.9×	110 0.7×	73 0.6×	18	838
Taylor Ellis United States	6	495 0.5×	370 0.4×	391 0.7×	65 0.4×	76 0.6×	13	790

Countries citing papers authored by Pete Stevens

Since Specialization

Citations

This map shows the geographic impact of Pete Stevens's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Pete Stevens with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Pete Stevens more than expected).

Fields of papers citing papers by Pete Stevens

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Pete Stevens. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Pete Stevens. The network helps show where Pete Stevens may publish in the future.

Co-authorship network of co-authors of Pete Stevens

This figure shows the co-authorship network connecting the top 25 collaborators of Pete Stevens. A scholar is included among the top collaborators of Pete Stevens based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Pete Stevens. Pete Stevens is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

12 of 12 papers shown

1.

Stevens, Pete. (2002). I See Some Business Opportunities Looming. Journal of Hospitality & Leisure Marketing. 9(1-2). 165–171. 2 indexed citations

2.

Knutson, Bonnie J., Pete Stevens, & Mark Patton. (1996). DINESERV:. Journal of Hospitality & Leisure Marketing. 3(2). 35–44. 91 indexed citations

3.

Stevens, Pete. (1995). : A tool for measuring service quality in restaurants. Cornell Hotel and Restaurant Administration Quarterly. 36(2). 5–5. 91 indexed citations

4.

Stevens, Pete, Bonnie J. Knutson, & Mark Patton. (1995). Dineserv: A Tool for Measuring Service Quality in Restaurants. Cornell Hotel and Restaurant Administration Quarterly. 36(2). 56–60. 638 indexed citations breakdown →

5.

Knutson, Bonnie J. & Pete Stevens. (1994). Are the 3 R's—Rut, Risk, and Reward—Stifling Creative Hospitality Education?. Hospitality & Tourism Educator. 6(2). 31–34. 3 indexed citations

6.

Patton, Mark, Pete Stevens, & Bonnie J. Knutson. (1994). Internationalizing LODGSERV as a Measurement Tool:. Journal of Hospitality & Leisure Marketing. 2(2). 39–55. 48 indexed citations

7.

Knutson, Bonnie J., et al.. (1993). Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels. Journal of Hospitality & Leisure Marketing. 1(2). 27–43. 85 indexed citations

8.

Stevens, Pete. (1992). The Management of International Tourism. Journal of International Business Studies. 23(1). 184–185. 14 indexed citations

9.

Knutson, Bonnie J., et al.. (1990). Service Expectation Index: A Discussion of Confirmatory Analysis and Factor Analysis as Methods of Index Testing and Refinement. Hospitality Research Journal. 14(2). 413–419. 12 indexed citations

10.

Stevens, Pete. (1990). Should I juggle and tell jokes?. International Journal of Hospitality Management. 9(2). 95–102. 1 indexed citations

11.

Knutson, Bonnie J., et al.. (1990). Lodgserv: A Service Quality Index for the Lodging Industry. Hospitality Research Journal. 14(2). 277–284. 366 indexed citations

12.

Stevens, Pete. (1985). How hospitality managers learn. International Journal of Hospitality Management. 4(3). 105–113. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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