Connie Mok

1.4k total citations
21 papers, 1.0k citations indexed

About

Connie Mok is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Connie Mok has authored 21 papers receiving a total of 1.0k indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Organizational Behavior and Human Resource Management, 10 papers in Sociology and Political Science and 6 papers in Marketing. Recurrent topics in Connie Mok's work include Diverse Aspects of Tourism Research (7 papers), Customer Service Quality and Loyalty (7 papers) and Consumer Behavior in Brand Consumption and Identification (6 papers). Connie Mok is often cited by papers focused on Diverse Aspects of Tourism Research (7 papers), Customer Service Quality and Loyalty (7 papers) and Consumer Behavior in Brand Consumption and Identification (6 papers). Connie Mok collaborates with scholars based in United States, Hong Kong and Australia. Connie Mok's co-authors include Thomas J. Iverson, Robert W. Armstrong, Agnes DeFranco, Frank M. Go, Allan K. K. Chan, Abraham Pizam, Ray Pine, Beverley Sparks, Thomas Lam and Terry Lam and has published in prestigious journals such as Tourism Management, International Journal of Hospitality Management and Journal of Travel & Tourism Marketing.

In The Last Decade

Connie Mok

20 papers receiving 910 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Connie Mok United States 14 729 401 347 223 149 21 1.0k
Antonis L. Theocharous Cyprus 15 644 0.9× 396 1.0× 153 0.4× 208 0.9× 142 1.0× 27 1.1k
Roger March Australia 13 607 0.8× 155 0.4× 219 0.6× 135 0.6× 98 0.7× 26 747
Tony S. M. Tse Hong Kong 16 671 0.9× 134 0.3× 211 0.6× 161 0.7× 104 0.7× 30 847
Tekle Shanka Australia 17 768 1.1× 228 0.6× 287 0.8× 121 0.5× 89 0.6× 43 1.1k
João Albino Silva Portugal 14 884 1.2× 219 0.5× 230 0.7× 193 0.9× 158 1.1× 51 1.1k
Bob Brotherton United Kingdom 14 402 0.6× 303 0.8× 203 0.6× 73 0.3× 64 0.4× 28 837
Yasin Bilim Türkiye 5 930 1.3× 406 1.0× 410 1.2× 127 0.6× 176 1.2× 11 1.2k
Rich Harrill United States 14 1.3k 1.7× 163 0.4× 234 0.7× 380 1.7× 272 1.8× 36 1.4k
Robert Waryszak Australia 12 520 0.7× 244 0.6× 171 0.5× 158 0.7× 51 0.3× 24 758
Robin N. Shaw Australia 17 498 0.7× 320 0.8× 192 0.6× 51 0.2× 140 0.9× 46 861

Countries citing papers authored by Connie Mok

Since Specialization
Citations

This map shows the geographic impact of Connie Mok's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Connie Mok with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Connie Mok more than expected).

Fields of papers citing papers by Connie Mok

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Connie Mok. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Connie Mok. The network helps show where Connie Mok may publish in the future.

Co-authorship network of co-authors of Connie Mok

This figure shows the co-authorship network connecting the top 25 collaborators of Connie Mok. A scholar is included among the top collaborators of Connie Mok based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Connie Mok. Connie Mok is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
2.
Mok, Connie, et al.. (2013). Service Quality Management in Hospitality, Tourism, and Leisure. ResearchOnline (Glasgow Caledonian University). 72 indexed citations
3.
Mok, Connie, N. D’Annunzio‐Green, G. A. Maxwell, & Simon Watson. (2002). Managing diversity in hospitality organizations.. 212–224. 5 indexed citations
4.
Mok, Connie & Agnes DeFranco. (2000). Chinese Cultural Values: Their Implications for Travel and Tourism Marketing. Journal of Travel & Tourism Marketing. 8(2). 99–114. 134 indexed citations
5.
Mok, Connie & Thomas J. Iverson. (2000). Expenditure-based segmentation: Taiwanese tourists to Guam. Tourism Management. 21(3). 299–305. 267 indexed citations
6.
Mok, Connie, et al.. (1999). A Study of Factors Affecting Tip Size in Restaurants. 3(3-4). 49–64. 29 indexed citations
7.
Mok, Connie, et al.. (1999). Toward a Cross-Cultural Diversity Perspective in Hospitality Curriculum Development. Journal of Hospitality & Tourism Education. 11(1). 30–34. 15 indexed citations
8.
Mok, Connie, Agnes DeFranco, & Mark Patton. (1999). Articles / Dimensionality of the Lodgserv Instrument : an Application to Measure Hotel Service Quality Expectations of Korean Tourists. 1(1). 1–8. 2 indexed citations
9.
Mok, Connie, et al.. (1999). Tourism in Hong Kong: After the handover. Asia Pacific Journal of Tourism Research. 3(2). 32–40. 7 indexed citations
10.
Mok, Connie & Robert W. Armstrong. (1998). Expectations for hotel service quality: Do they differ from culture to culture?. Journal Of Vacation Marketing. 4(4). 381–391. 49 indexed citations
11.
Mok, Connie, Ray Pine, & Abraham Pizam. (1998). Work Values of Chinese Hotel Managers. Journal of Hospitality & Tourism Research. 21(3). 1–16. 34 indexed citations
12.
Mok, Connie. (1998). Book Reviews: Marketing Leadership in Hospitality: Foundations and Practices. Journal Of Vacation Marketing. 4(3). 318–319. 1 indexed citations
13.
Armstrong, Robert W., Connie Mok, Frank M. Go, & Allan K. K. Chan. (1997). The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry. International Journal of Hospitality Management. 16(2). 181–190. 171 indexed citations
14.
Mok, Connie & Thomas Lam. (1997). A model of tourists' shopping propensity: A case of Taiwanese visitors to Hong Kong.. 1(2). 137–145. 21 indexed citations
15.
Pizam, Abraham, et al.. (1997). Nationality vs industry cultures: which has a greater effect on managerial behavior?. International Journal of Hospitality Management. 16(2). 127–145. 68 indexed citations
16.
Mok, Connie, et al.. (1995). Exit interviews in hotels: making them a more powerful management tool. International Journal of Hospitality Management. 14(2). 187–194. 13 indexed citations
17.
Go, Frank M. & Connie Mok. (1995). Hotel and Tourism Management Education: Building a Center of Excellence in Hong Kong. Tourism Recreation Research. 20(2). 46–57. 4 indexed citations
18.
Armstrong, Robert W. & Connie Mok. (1995). Leisure Travel Destination Choice Criteria of Hong Kong Residents. Journal of Travel & Tourism Marketing. 4(1). 99–104. 67 indexed citations
19.
Mok, Connie, et al.. (1991). Residents' attitudes towards tourism in Hong Kong. International Journal of Hospitality Management. 10(3). 289–293. 31 indexed citations
20.
Mok, Connie, et al.. (1986). Job satisfaction and its relationship to demographics and turnover of hotel food-service workers in Hong Kong. International Journal of Hospitality Management. 5(2). 71–78. 24 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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