Hsin‐Hui Hu

2.3k total citations · 1 hit paper
17 papers, 1.8k citations indexed

About

Hsin‐Hui Hu is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Hsin‐Hui Hu has authored 17 papers receiving a total of 1.8k indexed citations (citations by other indexed papers that have themselves been cited), including 11 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 7 papers in Sociology and Political Science. Recurrent topics in Hsin‐Hui Hu's work include Customer Service Quality and Loyalty (9 papers), Consumer Retail Behavior Studies (8 papers) and Digital Marketing and Social Media (4 papers). Hsin‐Hui Hu is often cited by papers focused on Customer Service Quality and Loyalty (9 papers), Consumer Retail Behavior Studies (8 papers) and Digital Marketing and Social Media (4 papers). Hsin‐Hui Hu collaborates with scholars based in Taiwan, United States and Hong Kong. Hsin‐Hui Hu's co-authors include Jay Kandampully, Thanika Devi Juwaheer, Po‐Tsang Chen, H. G. Parsa, John Self, Brian King, Pei‐Chun Lai, Jinling Zhao and Raksmey Sann and has published in prestigious journals such as Sustainability, International Journal of Hospitality Management and International Journal of Contemporary Hospitality Management.

In The Last Decade

Hsin‐Hui Hu

14 papers receiving 1.6k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

2008 583 citations Hsin‐Hui Hu, Jay Kandampully et al. Service Industries Journal profile →

Peers

Countries citing papers authored by Hsin‐Hui Hu

Since Specialization

Citations

This map shows the geographic impact of Hsin‐Hui Hu's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Hsin‐Hui Hu with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Hsin‐Hui Hu more than expected).

Fields of papers citing papers by Hsin‐Hui Hu

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Hsin‐Hui Hu. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Hsin‐Hui Hu. The network helps show where Hsin‐Hui Hu may publish in the future.

Co-authorship network of co-authors of Hsin‐Hui Hu

This figure shows the co-authorship network connecting the top 25 collaborators of Hsin‐Hui Hu. A scholar is included among the top collaborators of Hsin‐Hui Hu based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Hsin‐Hui Hu. Hsin‐Hui Hu is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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17 of 17 papers shown

#	Work	Indexed citations
1	CSR Communications: The Effects of CSR Activities and Communication Channels 2025 ·Journal of Consumer Behaviour ·Hsin‐Hui Hu	0
2	What motivates innovative behavior among generation Z workforce? 2025 ·Journal of Hospitality and Tourism Insights ·Hsin‐Hui Hu, Pei‐Chun Lai, Raksmey Sann, (unknown)	0
3	Critical Influences on Responsible Tourism Behavior and the Mediating Role of Ambivalent Emotions 2022 ·Sustainability ·Hsin‐Hui Hu, (unknown)	9
4	Restaurant preventive behaviors and the role of media during a pandemic 2021 ·International Journal of Hospitality Management ·(unknown), Hsin‐Hui Hu, Brian King	41
5	The effects of culture shock on foreign employees in the service industry 2020 ·Service Business ·(unknown), Hsin‐Hui Hu, (unknown)	5
6	Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation 2020 ·Journal of Hospitality & Tourism Research ·Hsin‐Hui Hu, (unknown), Brian King	31
7	Factors affecting employee willingness to report customer feedback 2016 ·Service Industries Journal ·Hsin‐Hui Hu, H. G. Parsa, (unknown), (unknown)	10
8	Customer relationship management and innovation as performance drivers 2015 ·Hsin‐Hui Hu, (unknown), H. G. Parsa	1
9	The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyalty 2011 ·International Journal of Hospitality & Tourism Administration ·Jay Kandampully, Thanika Devi Juwaheer, Hsin‐Hui Hu	98
10	How determinant attributes of service quality influence customer‐perceived value 2010 ·International Journal of Contemporary Hospitality Management ·Po‐Tsang Chen, Hsin‐Hui Hu	182
11	The Dynamics of Green Restaurant Patronage 2010 ·Cornell Hospitality Quarterly ·Hsin‐Hui Hu, H. G. Parsa, John Self	348
12	How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry 2010 ·International Journal of Contemporary Hospitality Management ·Po‐Tsang Chen, Hsin‐Hui Hu	34
13	The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry 2009 ·International Journal of Hospitality Management ·Po‐Tsang Chen, Hsin‐Hui Hu	206
14	Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study breakdown → 2008 ·Service Industries Journal ·Hsin‐Hui Hu, Jay Kandampully, Thanika Devi Juwaheer	583
15	Do hoteliers need to manage image to retain loyal customers? 2007 ·International Journal of Contemporary Hospitality Management ·Jay Kandampully, Hsin‐Hui Hu	201
16	Personality types and consumer preferences for multiple currency usages: a study of the restaurant industry 2005 ·OhioLink ETD Center (Ohio Library and Information Network) ·Hsin‐Hui Hu	3
17	Employee Job Satisfaction in Major Cruise Lines 2003 ·Florida International University Digital Commons (Florida International University) ·Hsin‐Hui Hu, Jinling Zhao, (unknown)	0

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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