Mark M.H. Goode

3.8k total citations · 1 hit paper
37 papers, 2.7k citations indexed

About

Mark M.H. Goode is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Information Systems and Management. According to data from OpenAlex, Mark M.H. Goode has authored 37 papers receiving a total of 2.7k indexed citations (citations by other indexed papers that have themselves been cited), including 22 papers in Marketing, 21 papers in Organizational Behavior and Human Resource Management and 11 papers in Information Systems and Management. Recurrent topics in Mark M.H. Goode's work include Customer Service Quality and Loyalty (20 papers), Consumer Retail Behavior Studies (13 papers) and Technology Adoption and User Behaviour (11 papers). Mark M.H. Goode is often cited by papers focused on Customer Service Quality and Loyalty (20 papers), Consumer Retail Behavior Studies (13 papers) and Technology Adoption and User Behaviour (11 papers). Mark M.H. Goode collaborates with scholars based in United Kingdom, United States and Austria. Mark M.H. Goode's co-authors include Lloyd C. Harris, Ahmad Jamal, Luiz Moutinho, G. Ronald Gilbert, Cleopatra Veloutsou, Antje Cockrill, Anita Lifen Zhao, Philippa Ward, Stuart Hanmer‐Lloyd and Fiona Davies and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Retailing and European Journal of Marketing.

In The Last Decade

Mark M.H. Goode

35 papers receiving 2.4k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

The four levels of loyalty and the pivotal role of trust: a study of online service dynamics

2004 1.1k citations Lloyd C. Harris, Mark M.H. Goode profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Mark M.H. Goode United Kingdom	22	1.6k	1.6k	1.3k	916	241	37	2.7k
Chanaka Jayawardhena United Kingdom	28	1.7k 1.0×	1.2k 0.8×	1.7k 1.3×	1.4k 1.5×	404 1.7×	62	3.1k
Harvir S. Bansal Canada	13	1.9k 1.2×	2.0k 1.3×	2.1k 1.6×	1.1k 1.2×	435 1.8×	18	3.7k
Hong‐Youl Ha South Korea	22	1.6k 1.0×	1.1k 0.7×	1.4k 1.1×	739 0.8×	172 0.7×	88	2.5k
Michael D. Clemes New Zealand	22	1.0k 0.6×	1.2k 0.7×	846 0.6×	476 0.5×	276 1.1×	46	2.1k
Shun Yin Lam Singapore	12	1.3k 0.8×	1.3k 0.9×	764 0.6×	590 0.6×	311 1.3×	15	2.2k
Celso Augusto de Matos Brazil	20	1.3k 0.8×	1.1k 0.7×	1.0k 0.8×	535 0.6×	279 1.2×	65	2.2k
Karina Hoffmann United States	25	1.6k 1.0×	2.4k 1.5×	1.1k 0.8×	719 0.8×	367 1.5×	52	3.3k
Sonia San Martín Gutiérrez Spain	29	1.2k 0.7×	763 0.5×	1.2k 0.9×	870 0.9×	244 1.0×	111	2.3k
Jiyoung Kim United States	22	1.1k 0.7×	939 0.6×	1.2k 0.9×	762 0.8×	311 1.3×	125	2.5k
Mark Colgate New Zealand	18	1.8k 1.1×	1.8k 1.2×	790 0.6×	574 0.6×	390 1.6×	25	2.7k

Countries citing papers authored by Mark M.H. Goode

Since Specialization

Citations

This map shows the geographic impact of Mark M.H. Goode's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark M.H. Goode with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark M.H. Goode more than expected).

Fields of papers citing papers by Mark M.H. Goode

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Mark M.H. Goode. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark M.H. Goode. The network helps show where Mark M.H. Goode may publish in the future.

Co-authorship network of co-authors of Mark M.H. Goode

This figure shows the co-authorship network connecting the top 25 collaborators of Mark M.H. Goode. A scholar is included among the top collaborators of Mark M.H. Goode based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Mark M.H. Goode. Mark M.H. Goode is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Bishop, Jonathan, et al.. (2023). Understanding Social Networks and Behaviour Using Ecological Cognition: Parametric User Modelling for Online Health Communities. 1–6.

Goode, Mark M.H., et al.. (2022). Key Demand Factors in Professional Business Courses: A Mixed-Methods Study. SHILAP Revista de lepidopterología. 1(2). 44–53. 3 indexed citations

Goode, Mark M.H., et al.. (2017). Are sport tourists of an environmental mindset to drive the green? The case of golfers. Tourism Management Perspectives. 25. 71–79. 10 indexed citations

Goode, Mark M.H., et al.. (2015). Are eco labels profitably employed in sustainable tourism? A case study on Audubon Certified Golf Resorts. Tourism Management Perspectives. 16. 207–216. 30 indexed citations

Harris, Lloyd C. & Mark M.H. Goode. (2010). Online servicescapes, trust, and purchase intentions. Journal of Services Marketing. 24(3). 230–243. 372 indexed citations

Cockrill, Antje & Mark M.H. Goode. (2010). Perceived price fairness and price decay in the DVD market. Journal of Product & Brand Management. 19(5). 367–374. 18 indexed citations

Cockrill, Antje, et al.. (2009). The Critical Role of Perceived Risk and Trust in Determining Customer Satisfaction with Automated Banking Channels. Services Marketing Quarterly. 30(2). 174–193. 23 indexed citations

Cockrill, Antje, et al.. (2008). Servicescape matters – or does it? The special case of betting shops. Marketing Intelligence & Planning. 26(2). 189–206. 28 indexed citations

Goode, Mark M.H. & Lloyd C. Harris. (2007). Online behavioural intentions: an empirical investigation of antecedents and moderators. European Journal of Marketing. 41(5/6). 512–536. 102 indexed citations

10.

Gilbert, G. Ronald, Cleopatra Veloutsou, Mark M.H. Goode, & Luiz Moutinho. (2004). Measuring customer satisfaction in the fast food industry: a cross‐national approach. Journal of Services Marketing. 18(5). 371–383. 170 indexed citations

11.

Goode, Mark M.H., et al.. (2003). Modelling Consumer Views of Automated Banking Channels. Services Marketing Quarterly. 24(4). 17–33. 1 indexed citations

12.

Goode, Mark M.H., et al.. (2001). Modelling satisfaction with ATMs: A cross-country comparison. Journal of Financial Services Marketing. 5(3). 238–245. 2 indexed citations

13.

Jamal, Ahmad & Mark M.H. Goode. (2001). Consumers and brands: a study of the impact of self‐image congruence on brand preference and satisfaction. Marketing Intelligence & Planning. 19(7). 482–492. 285 indexed citations

14.

Jamal, Ahmad & Mark M.H. Goode. (2001). Consumers' product evaluation: a study of the primary evaluative criteria in the precious jewellery market in the UK. Journal of Consumer Behaviour. 1(2). 140–155. 58 indexed citations

15.

Davies, Fiona, Mark M.H. Goode, Josef A. Mazanec, & Luiz Moutinho. (1999). LISREL and neural network modelling: two comparison studies. Journal of Retailing and Consumer Services. 6(4). 249–261. 27 indexed citations

16.

Moutinho, Luiz, Fiona Davies, & Mark M.H. Goode. (1998). Quantitative Analysis in Marketing Management. University of Maribor digital library (University of Maribor). 6 indexed citations

17.

Goode, Mark M.H. & Luiz Moutinho. (1996). The Effects of Consumers Age on Overall Satisfaction: An Application to Financial Services. Journal of Professional Services Marketing. 13(2). 93–112. 27 indexed citations

18.

Goode, Mark M.H., et al.. (1996). Structural equation modelling of overall satisfaction and full use of services for ATMs. International Journal of Bank Marketing. 14(7). 4–11. 27 indexed citations

19.

Peattie, Ken, Mark M.H. Goode, & Luiz Moutinho. (1992). Resolving the Tourism Paradox: The Marketing Challenge for Local Authorities. ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam). 1 indexed citations

20.

Silver, Mick & Mark M.H. Goode. (1990). Econometric forecasting model for rents in the British retail property market. Omega. 18(5). 529–539. 23 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact