Katri Ojasalo

869 total citations · 1 hit paper
12 papers, 478 citations indexed

About

Katri Ojasalo is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Strategy and Management. According to data from OpenAlex, Katri Ojasalo has authored 12 papers receiving a total of 478 indexed citations (citations by other indexed papers that have themselves been cited), including 5 papers in Marketing, 5 papers in Organizational Behavior and Human Resource Management and 4 papers in Strategy and Management. Recurrent topics in Katri Ojasalo's work include Customer Service Quality and Loyalty (5 papers), Service and Product Innovation (5 papers) and Innovation and Knowledge Management (2 papers). Katri Ojasalo is often cited by papers focused on Customer Service Quality and Loyalty (5 papers), Service and Product Innovation (5 papers) and Innovation and Knowledge Management (2 papers). Katri Ojasalo collaborates with scholars based in Finland and South Africa. Katri Ojasalo's co-authors include Christian Grönroos and Jukka Ojasalo and has published in prestigious journals such as Journal of Business Research, International Journal of Quality and Service Sciences and Service Science.

In The Last Decade

Katri Ojasalo

11 papers receiving 418 citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Service productivity

2002 349 citations Christian Grönroos, Katri Ojasalo Journal of Business Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Katri Ojasalo Finland	7	212	186	112	98	75	12	478
Gerhard Plaschka United States	10	236 1.1×	197 1.1×	159 1.4×	96 1.0×	202 2.7×	16	574
Noor Azman Ali Malaysia	12	126 0.6×	111 0.6×	146 1.3×	81 0.8×	93 1.2×	44	482
David Pooe South Africa	13	107 0.5×	131 0.7×	157 1.4×	80 0.8×	91 1.2×	42	460
Anabela Soares United Kingdom	8	147 0.7×	112 0.6×	212 1.9×	144 1.5×	59 0.8×	17	481
Michelle D. Steward United States	12	174 0.8×	181 1.0×	170 1.5×	110 1.1×	115 1.5×	21	528
David Berkowitz United States	14	244 1.2×	204 1.1×	357 3.2×	130 1.3×	94 1.3×	25	714
Jehad Aldehayyat Jordan	12	85 0.4×	187 1.0×	233 2.1×	79 0.8×	100 1.3×	31	510
Tigineh Mersha United States	10	123 0.6×	229 1.2×	107 1.0×	102 1.0×	82 1.1×	25	483
Ismail Juma Ismail Tanzania	14	134 0.6×	75 0.4×	181 1.6×	70 0.7×	92 1.2×	46	483
Abdullahi Hassan Gorondutse Malaysia	12	138 0.7×	123 0.7×	243 2.2×	85 0.9×	72 1.0×	41	540

Countries citing papers authored by Katri Ojasalo

Since Specialization

Citations

This map shows the geographic impact of Katri Ojasalo's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Katri Ojasalo with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Katri Ojasalo more than expected).

Fields of papers citing papers by Katri Ojasalo

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Katri Ojasalo. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Katri Ojasalo. The network helps show where Katri Ojasalo may publish in the future.

Co-authorship network of co-authors of Katri Ojasalo

This figure shows the co-authorship network connecting the top 25 collaborators of Katri Ojasalo. A scholar is included among the top collaborators of Katri Ojasalo based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Katri Ojasalo. Katri Ojasalo is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

12 of 12 papers shown

1.

Ojasalo, Jukka & Katri Ojasalo. (2018). Creating Competences in Service Innovation and Design. Theseus (Ammattikorkeakoulujen). 2 indexed citations

2.

Ojasalo, Jukka & Katri Ojasalo. (2018). Lean Service Innovation. Service Science. 10(1). 25–39. 11 indexed citations

3.

Ojasalo, Jukka & Katri Ojasalo. (2018). Service Logic Business Model Canvas. Journal of Research in Marketing and Entrepreneurship. 20(1). 70–98. 64 indexed citations

4.

Ojasalo, Katri, et al.. (2017). NEW APPROACH AND TOOLS FOR SYSTEMATIC INTEGRATION OF HIGHER EDUCATION WITH RESEARCH AND DEVELOPMENT PROJECTS. INTED proceedings. 1. 1839–1846. 2 indexed citations

5.

Grönroos, Christian & Katri Ojasalo. (2015). Service productivity as mutual learning. International Journal of Quality and Service Sciences. 7(2/3). 296–311. 12 indexed citations

6.

Ojasalo, Jukka & Katri Ojasalo. (2015). Using Service Logic Business Model Canvas in Lean Service Development. Theseus (Ammattikorkeakoulujen). 6 indexed citations

7.

Ojasalo, Jukka & Katri Ojasalo. (2014). Using Interactive Research and Constructive Method in Adapting Business Model Thinking to Service Logic. Theseus (Ammattikorkeakoulujen). 1 indexed citations

8.

Ojasalo, Katri, et al.. (2014). Enhancing service innovation in a business-to-business context. International Journal of Quality and Service Sciences. 6(4). 290–308. 6 indexed citations

9.

Ojasalo, Katri, et al.. (2012). Building A Service-Centric Business Model In Smes In The Business-To-Business Context. International Journal of Industrial and Systems Engineering. 6(10). 2523–2531. 1 indexed citations

10.

Ojasalo, Katri. (2003). Customer Influence on Service Productivity. S.A.M. advanced management journal. 68(3). 14. 23 indexed citations

11.

Grönroos, Christian & Katri Ojasalo. (2002). Service productivity. Journal of Business Research. 57(4). 414–423. 349 indexed citations breakdown →

12.

Grönroos, Christian & Katri Ojasalo. (2000). Service Productivity: Toward a Conceptualisation of the Transformation of inputs. Työväentutkimus Vuosikirja. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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