James G. Barnes

1.7k total citations
21 papers, 1.0k citations indexed

About

James G. Barnes is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, James G. Barnes has authored 21 papers receiving a total of 1.0k indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 4 papers in Sociology and Political Science. Recurrent topics in James G. Barnes's work include Customer Service Quality and Loyalty (12 papers), Consumer Behavior in Brand Consumption and Identification (5 papers) and Digital Marketing and Social Media (3 papers). James G. Barnes is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Consumer Behavior in Brand Consumption and Identification (5 papers) and Digital Marketing and Social Media (3 papers). James G. Barnes collaborates with scholars based in Canada and Ireland. James G. Barnes's co-authors include W. Glenn Rowe, Jacky Bourgeois, William J. Glynn and B. R. King and has published in prestigious journals such as Journal of Consumer Research, European Journal of Marketing and Psychology and Marketing.

In The Last Decade

James G. Barnes

20 papers receiving 837 citations

Peers

James G. Barnes
Jean Perrien Canada
Susan Cadwallader United States
Girish Ramani United States
Chiung‐Ju Liang Taiwan
Rhett H. Walker Australia
Øyvind Helgesen Norway
Beatriz Moliner Velázquez Spain
Pushkala Raman United States
Rosario Vázquez‐Carrasco Spain
Erdoğan H. Ekiz Hong Kong
Jean Perrien Canada
James G. Barnes
Citations per year, relative to James G. Barnes James G. Barnes (= 1×) peers Jean Perrien

Countries citing papers authored by James G. Barnes

Since Specialization
Citations

This map shows the geographic impact of James G. Barnes's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by James G. Barnes with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites James G. Barnes more than expected).

Fields of papers citing papers by James G. Barnes

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by James G. Barnes. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by James G. Barnes. The network helps show where James G. Barnes may publish in the future.

Co-authorship network of co-authors of James G. Barnes

This figure shows the co-authorship network connecting the top 25 collaborators of James G. Barnes. A scholar is included among the top collaborators of James G. Barnes based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with James G. Barnes. James G. Barnes is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Barnes, James G.. (2011). Secrets of Customer Relationship Management (Rahasia Manajemen Hubungan Pelanggan) Edisi 2. 3 indexed citations
2.
Barnes, James G.. (2006). Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships. Medical Entomology and Zoology. 5 indexed citations
3.
Barnes, James G., et al.. (2004). The almost customer: a missed opportunity to enhance corporate success. Managing Service Quality. 14(2/3). 134–146. 9 indexed citations
4.
Barnes, James G.. (2003). Establishing meaningful customer relationships: why some companies and brands mean more to their customers. Managing Service Quality. 13(3). 178–186. 76 indexed citations
5.
Barnes, James G., et al.. (2003). Secrets of customer relationship management: rahasia manajemen hubungan pelanggan. 34 indexed citations
6.
Barnes, James G., et al.. (2002). Establishing Customer Relationships on the Internet Requires More than Technology. Australasian Marketing Journal (AMJ). 10(1). 36–46. 24 indexed citations
7.
Barnes, James G.. (2001). Secrets of customer relationship management : it's all about how you make them feel. McGraw-Hill eBooks. 100 indexed citations
8.
Barnes, James G., et al.. (2001). E-Commerce and Letter of Credit Law and Practice. SMU Scholar (Southern Methodist University). 35(1). 23. 1 indexed citations
9.
Barnes, James G.. (2000). Secrets of Customer Relationship Management. 87 indexed citations
10.
Rowe, W. Glenn & James G. Barnes. (1998). Relationship Marketing and Sustained Competitive Advantage. 2(3). 281–297. 50 indexed citations
11.
Barnes, James G., et al.. (1998). Predictors of equity in relationships between financial services providers and retail customers. International Journal of Bank Marketing. 16(1). 15–23. 112 indexed citations
12.
13.
Barnes, James G.. (1996). Internationalization of Revised UCC Article 5--Letters of Credit. Northwestern journal of international law & business. 16(2). 215. 1 indexed citations
14.
Barnes, James G.. (1994). Close to the customer: But is it really a relationship?. Journal of Marketing Management. 10(7). 561–570. 156 indexed citations
15.
Barnes, James G. & William J. Glynn. (1993). The customer wants service: Why technology is no longer enough. Journal of Marketing Management. 9(1). 43–53. 8 indexed citations
16.
Barnes, James G., et al.. (1983). Segmenting Industrial Markets by Buyer Sophistication. European Journal of Marketing. 17(6). 16–33. 21 indexed citations
17.
Barnes, James G., et al.. (1980). Consumerists: Complaining Behavior and Attitudes Toward Social and Consumer Issues. ACR North American Advances. 13 indexed citations
18.
Bourgeois, Jacky & James G. Barnes. (1979). Does Advertising Increase Alcohol Consumption?. Journal of Advertising Research. 19(4). 19–29. 5 indexed citations
19.
Bourgeois, Jacky & James G. Barnes. (1979). Viability and Profile of the Consumerist Segment. Journal of Consumer Research. 5(4). 217–217. 29 indexed citations
20.
Bourgeois, Jacky & James G. Barnes. (1976). Consumer Activists: What Makes Them Different?. ACR North American Advances. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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