Øyvind Helgesen

1.7k total citations
20 papers, 1.2k citations indexed

About

Øyvind Helgesen is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Strategy and Management. According to data from OpenAlex, Øyvind Helgesen has authored 20 papers receiving a total of 1.2k indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Organizational Behavior and Human Resource Management, 14 papers in Marketing and 6 papers in Strategy and Management. Recurrent topics in Øyvind Helgesen's work include Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (10 papers) and Corporate Identity and Reputation (5 papers). Øyvind Helgesen is often cited by papers focused on Customer Service Quality and Loyalty (18 papers), Consumer Retail Behavior Studies (10 papers) and Corporate Identity and Reputation (5 papers). Øyvind Helgesen collaborates with scholars based in Norway. Øyvind Helgesen's co-authors include Erik Nesset, Jon Ivar Håvold and Richard Glavee-Geo and has published in prestigious journals such as Industrial Marketing Management, Journal of Retailing and Consumer Services and Transportation Research Part A Policy and Practice.

In The Last Decade

Øyvind Helgesen

20 papers receiving 1.0k citations

Peers

Øyvind Helgesen

OBHRM

MARKE

SPS

ISM

Michael A. McCollough United States

Beatriz Joseph United States

Adee Athiyaman United States

Muhammad Asrar‐ul‐Haq Pakistan

Jon M. Hawes United States

Robert Rugimbana Australia

Diego Monferrer Spain

Chris Fill United Kingdom

Paul A. Argenti United States

Ken Grant Australia

Michael A. McCollough United States

Øyvind Helgesen

1.0k ×1.4

OBHRM

587 ×1.4

MARKE

154 ×0.4

514 ×2.0

SPS

282 ×1.6

ISM

Citations per year, relative to Øyvind Helgesen Øyvind Helgesen (= 1×) peers Michael A. McCollough

Countries citing papers authored by Øyvind Helgesen

Since Specialization

Citations

This map shows the geographic impact of Øyvind Helgesen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Øyvind Helgesen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Øyvind Helgesen more than expected).

Fields of papers citing papers by Øyvind Helgesen

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Øyvind Helgesen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Øyvind Helgesen. The network helps show where Øyvind Helgesen may publish in the future.

Co-authorship network of co-authors of Øyvind Helgesen

This figure shows the co-authorship network connecting the top 25 collaborators of Øyvind Helgesen. A scholar is included among the top collaborators of Øyvind Helgesen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Øyvind Helgesen. Øyvind Helgesen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Nesset, Erik, et al.. (2021). Building chain loyalty in grocery retailing by means of loyalty programs – A study of ‘the Norwegian case’. Journal of Retailing and Consumer Services. 60. 102450–102450. 19 indexed citations

Helgesen, Øyvind, et al.. (2019). Modeller. Universitetsforlaget eBooks. 1 indexed citations

Helgesen, Øyvind, et al.. (2018). Do customer profitability analyses pay? A survey of large Norwegian companies. International Journal of Managerial and Financial Accounting. 10(4). 352–352. 3 indexed citations

Nesset, Erik & Øyvind Helgesen. (2014). Effects of switching costs on customer attitude loyalty to an airport in a multi-airport region. Transportation Research Part A Policy and Practice. 67. 240–253. 36 indexed citations

Helgesen, Øyvind, et al.. (2012). “Brain Drain” or “Brain Gain”? Students’ Loyalty to their Student Town: Field Evidence from Norway. European Planning Studies. 21(6). 909–943. 4 indexed citations

Nesset, Erik, et al.. (2011). Satisfaction and image as mediators of store loyalty drivers in grocery retailing. The International Review of Retail Distribution and Consumer Research. 21(3). 267–292. 60 indexed citations

Helgesen, Øyvind & Erik Nesset. (2011). Does LibQUAL+^TM account for student loyalty to a university college library?. Quality Assurance in Education. 19(4). 413–440. 21 indexed citations

Helgesen, Øyvind & Erik Nesset. (2010). Gender, store satisfaction and antecedents: a case study of a grocery store. Journal of Consumer Marketing. 27(2). 114–126. 37 indexed citations

Helgesen, Øyvind, et al.. (2009). Marketing perceptions and business performance. Marketing Intelligence & Planning. 27(1). 25–47. 10 indexed citations

10.

Nesset, Erik & Øyvind Helgesen. (2009). Modelling and Managing Student Loyalty: A Study of a Norwegian University College. Scandinavian Journal of Educational Research. 53(4). 327–345. 38 indexed citations

11.

Helgesen, Øyvind, et al.. (2009). Financial decision support for marketers in the Norwegian fishing and furniture industries. British Food Journal. 111(7). 622–642. 1 indexed citations

12.

Helgesen, Øyvind, Jon Ivar Håvold, & Erik Nesset. (2009). Impacts of store and chain images on the “quality–satisfaction–loyalty process” in petrol retailing. Journal of Retailing and Consumer Services. 17(2). 109–118. 40 indexed citations

13.

Helgesen, Øyvind. (2008). Marketing for Higher Education: A Relationship Marketing Approach. Journal of Marketing for HIGHER EDUCATION. 18(1). 50–78. 147 indexed citations

14.

Helgesen, Øyvind. (2008). Targeting customers: A financial approach based on creditworthiness. Journal of Targeting Measurement and Analysis for Marketing. 16(4). 261–273. 3 indexed citations

15.

Helgesen, Øyvind & Erik Nesset. (2007). What accounts for students' loyalty? Some field study evidence. International Journal of Educational Management. 21(2). 126–143. 277 indexed citations

16.

Helgesen, Øyvind. (2007). Drivers of customer satisfaction in business‐to‐business relationships. British Food Journal. 109(10). 819–837. 15 indexed citations

17.

Helgesen, Øyvind & Erik Nesset. (2007). Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College. Corporate Reputation Review. 10(1). 38–59. 261 indexed citations

18.

Helgesen, Øyvind. (2006). Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level. Journal of Marketing Management. 22(3-4). 245–266. 175 indexed citations

19.

Helgesen, Øyvind. (2006). Customer segments based on customer account profitability. Journal of Targeting Measurement and Analysis for Marketing. 14(3). 225–237. 12 indexed citations

20.

Helgesen, Øyvind. (2006). Customer accounting and customer profitability analysis for the order handling industry—A managerial accounting approach. Industrial Marketing Management. 36(6). 757–769. 33 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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