Frances X. Frei
- Marketing top 1%
- Organizational Behavior and Human Resource Management top 2%
- Economics and Econometrics top 5%
- Management Information Systems top 2%
- Strategy and Management top 5%
- Co-authors
- Dennis CampbellPatrick T. HarkerLorin M. HittRyan W. BuellRavi KalakotaMichael T. MennutiMichael L. DeKayM. Kathryn Jedrziewski
- Topics
- Consumer Market Behavior and Pricing (8 papers)Customer Service Quality and Loyalty (8 papers)Efficiency Analysis Using DEA (6 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementManagement Information Systems
- Journals
- Management ScienceEuropean Journal of Operational ResearchClinical Journal of the American Society of Nephrology
- Partner nations
- United StatesSlovenia
In The Last Decade
Frances X. Frei
37 papers receiving 1.5k citations
Peers
Comparison fields: 5 of 142
- Marketing 587
- Organizational Behavior and Human Resource Management 497
- Economics and Econometrics 335
- Management Information Systems 331
- Strategy and Management 305
Countries citing papers authored by Frances X. Frei
This map shows the geographic impact of Frances X. Frei's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Frances X. Frei with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Frances X. Frei more than expected).
Fields of papers citing papers by Frances X. Frei
This network shows the impact of papers produced by Frances X. Frei. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Frances X. Frei. The network helps show where Frances X. Frei may publish in the future.
Co-authorship network of co-authors of Frances X. Frei
This figure shows the co-authorship network connecting the top 25 collaborators of Frances X. Frei. A scholar is included among the top collaborators of Frances X. Frei based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Frances X. Frei. Frances X. Frei is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 12 | |
| 2 | 4 | |
| 3 | Better, Simpler Strategy | 0 |
| 4 | 9 | |
| 5 | 36 | |
| 6 | 67 | |
| 7 | 165 | |
| 8 | Las cuatro cosas que una empresa de servicios debe hacer correctamente | 1 |
| 9 | Cómo romper el trade-off entre eficiencia y servicio | 11 |
| 10 | 9 | |
| 11 | 36 | |
| 12 | 3 | |
| 13 | Great Dakota Bank: Online Banking | 1 |
| 14 | Dell Computers (A): Field Service for Corporate Clients | 0 |
| 15 | 3 | |
| 16 | 37 | |
| 17 | 66 | |
| 18 | Frontiers of Online Financial Services | 16 |
| 19 | Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking | 9 |
| 20 | Process Design and Efficiency: Evidence from Retail Banking | 0 |
About Frances X. Frei
Frances X. Frei is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Management Information Systems, having authored 43 papers that have together received 1.6k indexed citations. Recurring topics across this work include Consumer Market Behavior and Pricing (8 papers), Customer Service Quality and Loyalty (8 papers) and Efficiency Analysis Using DEA (6 papers). The work is most often cited by research in Marketing (587 citations), Organizational Behavior and Human Resource Management (497 citations) and Management Information Systems (331 citations). Frances X. Frei has collaborated with scholars based in United States and Slovenia. Frequent co-authors include Dennis Campbell, Patrick T. Harker, Lorin M. Hitt, Ryan W. Buell, Ravi Kalakota, Michael T. Mennuti, Michael L. DeKay, M. Kathryn Jedrziewski, Jeffrey A. Kant and David A. Asch. Their work appears in journals such as Management Science, European Journal of Operational Research and Clinical Journal of the American Society of Nephrology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.