Fabrizio Zerbini

847 total citations
14 papers, 610 citations indexed

About

Fabrizio Zerbini is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management and Marketing. According to data from OpenAlex, Fabrizio Zerbini has authored 14 papers receiving a total of 610 indexed citations (citations by other indexed papers that have themselves been cited), including 10 papers in Organizational Behavior and Human Resource Management, 9 papers in Strategy and Management and 5 papers in Marketing. Recurrent topics in Fabrizio Zerbini's work include Customer Service Quality and Loyalty (8 papers), Business Strategy and Innovation (5 papers) and Innovation and Knowledge Management (5 papers). Fabrizio Zerbini is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Business Strategy and Innovation (5 papers) and Innovation and Knowledge Management (5 papers). Fabrizio Zerbini collaborates with scholars based in Italy, Germany and France. Fabrizio Zerbini's co-authors include Sandro Castaldo, Michael Gibbert, Francesca Golfetto, Antonella Carù, Manuela De Carlo, Stefania Borghini, Daniela Cristofoli, Gaetano Miceli and Monica Grosso and has published in prestigious journals such as Journal of Business Research, Journal of Business Ethics and Industrial Marketing Management.

In The Last Decade

Fabrizio Zerbini

14 papers receiving 564 citations

Peers

Fabrizio Zerbini
Jessica J. Hoppner United States
Anthony C. Koh United States
Emilio Ruzo Sanmartín Spain
Lanita Winata Australia
Mario Minoja Italy
Yvon Pesqueux France
Annick Van Rossem Belgium
Keith Perks United Kingdom
Simos Chari United Kingdom
Soonkyoo Choe South Korea
Jessica J. Hoppner United States
Fabrizio Zerbini
Citations per year, relative to Fabrizio Zerbini Fabrizio Zerbini (= 1×) peers Jessica J. Hoppner

Countries citing papers authored by Fabrizio Zerbini

Since Specialization
Citations

This map shows the geographic impact of Fabrizio Zerbini's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Fabrizio Zerbini with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Fabrizio Zerbini more than expected).

Fields of papers citing papers by Fabrizio Zerbini

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Fabrizio Zerbini. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Fabrizio Zerbini. The network helps show where Fabrizio Zerbini may publish in the future.

Co-authorship network of co-authors of Fabrizio Zerbini

This figure shows the co-authorship network connecting the top 25 collaborators of Fabrizio Zerbini. A scholar is included among the top collaborators of Fabrizio Zerbini based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Fabrizio Zerbini. Fabrizio Zerbini is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

14 of 14 papers shown
1.
Zerbini, Fabrizio, Gaetano Miceli, & Manuela De Carlo. (2022). Better to be the same or different? Paired customer and selling orientations and their impact on the exploitation of relationship-specific investments (RSIs) in dyads. European Management Journal. 42(3). 385–396. 3 indexed citations
2.
Zerbini, Fabrizio. (2015). CSR Initiatives as Market Signals: A Review and Research Agenda. Journal of Business Ethics. 146(1). 1–23. 257 indexed citations
3.
Zerbini, Fabrizio & Stefania Borghini. (2014). Release capacity in the vendor selection process. Journal of Business Research. 68(2). 405–414. 8 indexed citations
4.
Carù, Antonella, et al.. (2010). Assessing and Managing the Costs of Satisfaction in B2B Services. Research Padua Archive (University of Padua). 6(4). 50–79. 1 indexed citations
5.
Castaldo, Sandro, et al.. (2010). The Meaning(s) of Trust. A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships. Journal of Business Ethics. 96(4). 657–668. 154 indexed citations
6.
Zerbini, Fabrizio, et al.. (2009). When legacy carriers converge with low-cost carriers: Exploring the fusion of European airline business models through a case-based analysis. Journal of Air Transport Management. 15(6). 287–293. 14 indexed citations
7.
Castaldo, Sandro, Fabrizio Zerbini, & Monica Grosso. (2009). Integration of third parties within existing dyads: An exploratory study of category management programs (CMPs). Industrial Marketing Management. 38(8). 946–959. 3 indexed citations
8.
Carlo, Manuela De, et al.. (2008). Assessment of destination performance: a strategy map approach. Tourism Review. 63(2). 25–37. 21 indexed citations
9.
Zerbini, Fabrizio & Sandro Castaldo. (2007). The Dualities of Buyer-Seller Interaction: Understanding Relationship Maintainance in the Light of Multiplexity. SSRN Electronic Journal. 1 indexed citations
10.
Zerbini, Fabrizio & Sandro Castaldo. (2007). Stay in or get out the Janus? The maintenance of multiplex relationships between buyers and sellers. Industrial Marketing Management. 36(7). 941–954. 55 indexed citations
11.
Carù, Antonella, et al.. (2007). The Cost of Customer Satisfaction: A Framework for Strategic Cost Management in Service Industries. European Accounting Review. 16(3). 499–530. 30 indexed citations
12.
Zerbini, Fabrizio, Francesca Golfetto, & Michael Gibbert. (2006). Marketing of competence: Exploring the resource-based content of value-for-customers through a case study analysis. Industrial Marketing Management. 36(6). 784–798. 40 indexed citations
13.
Gibbert, Michael, Francesca Golfetto, & Fabrizio Zerbini. (2005). What do we mean by “marketing” resources and competencies? A comment on Hooley, Greenley, Cadogan, and Fahey (JBR 2005). Journal of Business Research. 59(1). 148–151. 18 indexed citations
14.
Cristofoli, Daniela & Fabrizio Zerbini. (2002). Network e governance. Un'analisi del nuovo testo di legge sui servizi pubblici locali. BOA (University of Milano-Bicocca). 2002. 13–40. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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2026