Denise T. Smart

1.3k total citations
23 papers, 940 citations indexed

About

Denise T. Smart is a scholar working on Management of Technology and Innovation, Organizational Behavior and Human Resource Management and Marketing. According to data from OpenAlex, Denise T. Smart has authored 23 papers receiving a total of 940 indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Management of Technology and Innovation, 9 papers in Organizational Behavior and Human Resource Management and 8 papers in Marketing. Recurrent topics in Denise T. Smart's work include Customer Service Quality and Loyalty (8 papers), Management and Marketing Education (7 papers) and Consumer Behavior in Brand Consumption and Identification (5 papers). Denise T. Smart is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Management and Marketing Education (7 papers) and Consumer Behavior in Brand Consumption and Identification (5 papers). Denise T. Smart collaborates with scholars based in United States, Mexico and Ireland. Denise T. Smart's co-authors include Jeffrey S. Conant, Craig A. Kelley, Anil Menon, Charles L. Martin, Simone Volet, John Burnett, John Fahy, William M. Pride, O. C. Ferrell and Geoffrey N. Soutar and has published in prestigious journals such as Journal of Business Research, Journal of Retailing and Psychology and Marketing.

In The Last Decade

Denise T. Smart

22 papers receiving 738 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Denise T. Smart United States 14 466 243 241 212 186 23 940
Denny E. McCorkle United States 16 304 0.7× 151 0.6× 218 0.9× 134 0.6× 342 1.8× 30 883
Stuart Van Auken United States 14 283 0.6× 120 0.5× 209 0.9× 160 0.8× 174 0.9× 43 719
Terri Feldman Barr United States 11 211 0.5× 363 1.5× 109 0.5× 97 0.5× 337 1.8× 16 786
Oscar W. DeShields United States 8 194 0.4× 407 1.7× 193 0.8× 63 0.3× 226 1.2× 13 1.1k
Theresa B. Flaherty United States 13 168 0.4× 163 0.7× 225 0.9× 62 0.3× 115 0.6× 21 690
Charles J. Fornaciari United States 17 218 0.5× 328 1.3× 226 0.9× 308 1.5× 72 0.4× 49 1.1k
John R. Tanner United States 16 186 0.4× 190 0.8× 370 1.5× 104 0.5× 38 0.2× 49 941
Barrie E. Litzky United States 11 328 0.7× 367 1.5× 99 0.4× 103 0.5× 61 0.3× 18 918
Richard C. Becherer United States 16 553 1.2× 496 2.0× 66 0.3× 126 0.6× 213 1.1× 41 1.2k
William R. Forster United States 9 602 1.3× 313 1.3× 68 0.3× 215 1.0× 106 0.6× 15 1.1k

Countries citing papers authored by Denise T. Smart

Since Specialization
Citations

This map shows the geographic impact of Denise T. Smart's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Denise T. Smart with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Denise T. Smart more than expected).

Fields of papers citing papers by Denise T. Smart

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Denise T. Smart. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Denise T. Smart. The network helps show where Denise T. Smart may publish in the future.

Co-authorship network of co-authors of Denise T. Smart

This figure shows the co-authorship network connecting the top 25 collaborators of Denise T. Smart. A scholar is included among the top collaborators of Denise T. Smart based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Denise T. Smart. Denise T. Smart is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Smart, Denise T. & Charles L. Martin. (2011). Consumers Who Correspond With Business: A Profile And Measure Of Satisfaction With Responses. Journal of Applied Business Research (JABR). 9(2). 30–30. 3 indexed citations
2.
Smart, Denise T. & Jeffrey S. Conant. (2011). Entrepreneurial Orientation, Distinctive Marketing Competencies And Organizational Performance. Journal of Applied Business Research (JABR). 10(3). 28–28. 214 indexed citations
3.
Smart, Denise T., Craig A. Kelley, & Jeffrey S. Conant. (2003). Mastering the Art of Teaching: Pursuing Excellence in a New Millennium. Journal of Marketing Education. 25(1). 71–78. 60 indexed citations
4.
Bush, Alan J., Denise T. Smart, & Ernest L. Nichols. (2002). Pursuing the concept of marketing productivity: introduction to the JBR Special Issue on Marketing Productivity. Journal of Business Research. 55(5). 343–347. 11 indexed citations
5.
Smart, Denise T., et al.. (2000). Fostering social cohesion in universities : Bridging the cultural divide. Murdoch Research Repository (Murdoch University). 66 indexed citations
6.
Smart, Denise T., Craig A. Kelley, & Jeffrey S. Conant. (1999). Marketing Education in the Year 2000: Changes Observed and Challenges Anticipated. Journal of Marketing Education. 21(3). 206–216. 136 indexed citations
7.
Smart, Denise T., Chuck Tomkovick, Eli Jones, & Anil Menon. (1999). Undergraduate Marketing Education in the 21st Century: Views from Three Institutions. Marketing Education Review. 9(1). 1–9. 30 indexed citations
8.
Conant, Jeffrey S., et al.. (1998). Success in Academia: Navigating the Introduction Stage of the Faculty Career Life Cycle. Marketing Education Review. 8(1). 73–93. 8 indexed citations
9.
Burnett, John & Denise T. Smart. (1994). Returning young adults: Implications for marketers. Psychology and Marketing. 11(3). 253–269. 1 indexed citations
10.
Smart, Denise T., et al.. (1994). Consumer Experiences Calling Toll-Free Corporate Hotlines. Journal of Business Communication. 31(3). 195–212. 26 indexed citations
11.
Burnett, John, Anil Menon, & Denise T. Smart. (1993). Sports Marketing: A New Ball Game with New Rules. Journal of Advertising Research. 33(5). 21–35. 64 indexed citations
12.
Smart, Denise T., et al.. (1993). Generic retailing types, distinctive marketing competencies, and competitive advantage. Journal of Retailing. 69(3). 254–279. 73 indexed citations
13.
Smart, Denise T. & Charles L. Martin. (1992). Manufacturer Responsiveness to Consumer Correspondence: An Empirical Investigation of Consumer Perceptions. Journal of Consumer Affairs. 26(1). 104–128. 25 indexed citations
14.
Kelley, Craig A., Jeffrey S. Conant, & Denise T. Smart. (1991). Master Teaching Revisited Pursuing Excellence from the Students' Perspective. Journal of Marketing Education. 13(2). 1–10. 43 indexed citations
15.
Smart, Denise T. & Jeffrey S. Conant. (1990). Marketing Dissertations: Profiling the Successful Thesis Candidate. Journal of Marketing Education. 12(3). 2–8. 10 indexed citations
16.
Martin, Charles L. & Denise T. Smart. (1989). Consumer Correspondence: An Exploratory Investigation of Consistency Between Business Policy and Practice. Journal of Consumer Affairs. 23(2). 364–382. 7 indexed citations
17.
Conant, Jeffrey S., Denise T. Smart, & Craig A. Kelley. (1988). Master Teaching: Pursuing Excellence in Marketing Education. Journal of Marketing Education. 10(3). 3–13. 47 indexed citations
18.
Smart, Denise T., et al.. (1988). Timing of negative disclosures and attitudinal consequences. Psychology and Marketing. 5(2). 139–154. 6 indexed citations
19.
Martin, Charles L. & Denise T. Smart. (1988). Relationship correspondence: similarities and differences in business response to complimentary versus complaining consumers. Journal of Business Research. 17(2). 155–173. 16 indexed citations
20.
Smart, Denise T.. (1984). Advocacy advertising : a study of the effects of intensity of the message and specification of the adversarial source on attitude, recall, and requests for additional information. OakTrust (Texas A&M University Libraries). 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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