Charla Mathwick

5.0k total citations · 3 hit papers
14 papers, 3.7k citations indexed

About

Charla Mathwick is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Charla Mathwick has authored 14 papers receiving a total of 3.7k indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Sociology and Political Science, 7 papers in Marketing and 4 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Charla Mathwick's work include Digital Marketing and Social Media (8 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Customer Service Quality and Loyalty (4 papers). Charla Mathwick is often cited by papers focused on Digital Marketing and Social Media (8 papers), Consumer Behavior in Brand Consumption and Identification (6 papers) and Customer Service Quality and Loyalty (4 papers). Charla Mathwick collaborates with scholars based in United States and Germany. Charla Mathwick's co-authors include Edward E. Rigdon, Naresh K. Malhotra, Caroline Wiertz, Ko de Ruyter, Charles F. Hofacker, Lauren I. Labrecque, Thomas P. Novak, Jill Mosteller, Janet Wagner and Ramaprasad Unni and has published in prestigious journals such as Journal of Consumer Research, Journal of Retailing and Journal of Service Research.

In The Last Decade

Charla Mathwick

13 papers receiving 3.3k citations

Hit Papers

Experiential value: conceptualization, measurement and ap... 2001 2026 2009 2017 2001 2008 2013 500 1000 1.5k
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.
    2001 1.6k citations Charla Mathwick, Naresh K. Malhotra et al. Journal of Retailing profile →
  2. Social Capital Production in a Virtual P3 Community
    2008 458 citations Charla Mathwick, Caroline Wiertz et al. Journal of Consumer Research profile →
  3. Consumer Power: Evolution in the Digital Age
    2013 392 citations Lauren I. Labrecque, Charla Mathwick et al. Journal of Interactive Marketing profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Charla Mathwick United States 10 2.3k 2.2k 1.4k 1.2k 298 14 3.7k
Marie‐Odile Richard Canada 26 2.3k 1.0× 3.3k 1.5× 1.1k 0.8× 1.7k 1.4× 419 1.4× 45 4.3k
Biljana Jurić New Zealand 10 3.2k 1.4× 4.3k 1.9× 1.9k 1.3× 1.4k 1.1× 418 1.4× 17 5.4k
Khaldoon Nusair United States 28 1.9k 0.8× 2.6k 1.2× 1.1k 0.8× 1.5k 1.2× 182 0.6× 65 3.7k
Raquel Gurrea Spain 22 1.3k 0.6× 1.5k 0.7× 956 0.7× 1.3k 1.0× 189 0.6× 35 2.9k
Tibert Verhagen Netherlands 23 1.8k 0.8× 2.2k 1.0× 964 0.7× 1.8k 1.5× 184 0.6× 51 3.8k
Leslie Stoel United States 24 2.5k 1.1× 2.0k 0.9× 1.4k 1.0× 1.7k 1.4× 148 0.5× 46 4.1k
Daniel L. Sherrell United States 19 1.8k 0.8× 2.0k 0.9× 1.0k 0.7× 1.5k 1.3× 284 1.0× 34 3.7k
Andrew J. Rohm United States 27 1.6k 0.7× 2.7k 1.2× 649 0.5× 1.5k 1.2× 418 1.4× 34 3.9k
Carla Ruíz Mafé Spain 32 1.6k 0.7× 2.3k 1.0× 897 0.6× 1.6k 1.3× 204 0.7× 108 3.3k
Moira Clark United Kingdom 22 1.8k 0.8× 1.6k 0.7× 1.4k 1.0× 778 0.6× 103 0.3× 54 2.9k

Countries citing papers authored by Charla Mathwick

Since Specialization
Citations

This map shows the geographic impact of Charla Mathwick's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Charla Mathwick with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Charla Mathwick more than expected).

Fields of papers citing papers by Charla Mathwick

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Charla Mathwick. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Charla Mathwick. The network helps show where Charla Mathwick may publish in the future.

Co-authorship network of co-authors of Charla Mathwick

This figure shows the co-authorship network connecting the top 25 collaborators of Charla Mathwick. A scholar is included among the top collaborators of Charla Mathwick based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Charla Mathwick. Charla Mathwick is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

14 of 14 papers shown
1.
Mathwick, Charla & Jill Mosteller. (2016). Online Reviewer Engagement. Journal of Service Research. 20(2). 204–218. 110 indexed citations
2.
Labrecque, Lauren I., et al.. (2014). The Evolution of Consumer Empowerment in the Social Media ERA: A Critical Review. 582–582. 3 indexed citations
3.
Mosteller, Jill & Charla Mathwick. (2014). Reviewer online engagement: the role of rank, well-being, and market helping behavior. Journal of Consumer Marketing. 31(6/7). 464–474. 24 indexed citations
4.
Labrecque, Lauren I., et al.. (2013). Consumer Power: Evolution in the Digital Age. Journal of Interactive Marketing. 27(4). 257–269. 392 indexed citations breakdown →
5.
Wiertz, Caroline, Charla Mathwick, Ko de Ruyter, & Benedict G. C. Dellaert. (2010). A Balancing Act: Governance in a Virtual P3 Community. ACR North American Advances. 9 indexed citations
6.
Mathwick, Charla. (2010). Balancing Intrinsic Motivation and Extrinsic Rewards: an Exploratory Investigation Into User Generated Content Production. ACR North American Advances.
7.
Mathwick, Charla, Janet Wagner, & Ramaprasad Unni. (2009). Computer-Mediated Customization Tendency (CMCT) and the Adaptive e-Service Experience. Journal of Retailing. 86(1). 11–21. 55 indexed citations
8.
Mathwick, Charla, Caroline Wiertz, & Ko de Ruyter. (2008). Social Capital Production in a Virtual P3 Community. Journal of Consumer Research. 34(6). 832–849. 458 indexed citations breakdown →
9.
Mathwick, Charla. (2005). The Effect of Playful Web Experiences on Brand Attitude Formation. ACR North American Advances. 6 indexed citations
10.
Mathwick, Charla & Edward E. Rigdon. (2004). Play, Flow, and the Online Search Experience. Journal of Consumer Research. 31(2). 324–332. 456 indexed citations
11.
Mathwick, Charla. (2002). Understanding the online consumer: A typology of online relational norms and behavior. Journal of Interactive Marketing. 16(1). 40–40. 11 indexed citations
12.
13.
Mathwick, Charla. (2002). Understanding the online consumer: A typology of online relational norms and behavior. Journal of Interactive Marketing. 16(1). 40–55. 229 indexed citations
14.
Mathwick, Charla, Naresh K. Malhotra, & Edward E. Rigdon. (2001). Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.. Journal of Retailing. 77(1). 39–56. 1594 indexed citations breakdown →

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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2026