Standout Papers

Dineserv: A Tool for Measuring Service Quality in Restaurants 1995 2026 2005 2015 562
  1. Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)
    Pete Stevens, Bonnie J. Knutson et al. Cornell Hotel and Restaurant Administration Quarterly

Immediate Impact

62 standout
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Citing Papers

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2 intermediate papers

Works of Pete Stevens being referenced

Dineserv: A Tool for Measuring Service Quality in Restaurants
1995 Standout
Lodgserv: A Service Quality Index for the Lodging Industry
1990

Author Peers

Author Last Decade Papers Cites
Pete Stevens 977 153 489 779 12 1.2k
Mark Patton 976 185 485 757 13 1.2k
David J. Kwun 503 84 701 669 22 1.1k
Gerrard Macintosh 889 171 449 718 20 1.3k
Elmar Sauerwein 621 62 358 398 9 1.1k
James C. Makens 443 147 818 549 27 1.2k
Jooyeon Ha 872 190 835 1157 18 1.7k
Naehyun Jin 569 60 761 661 32 1.1k
Hsin‐Hui Hu 925 53 636 1050 14 1.6k
Hans Kasper 791 59 408 872 20 1.3k
Austin Rong-Da Liang 572 70 680 828 36 1.5k

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