Standout Papers

Customer Experience Creation: Determinants, Dynamics and Management Strategies 2009 2026 2014 2020 1.8k
  1. Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)
    Peter C. Verhoef, Katherine N. Lemon et al. Journal of Retailing

Immediate Impact

141 standout
Sub-graph 1 of 11

Citing Papers

Digital technologies: tensions in privacy and data
2022 Standout
The impact of new technologies on consumers beliefs: Reducing the perceived risks of electric vehicle adoption
2021 Standout

Works of Michael Tsiros being referenced

Understanding the co-creation effect: when does collaborating with customers provide a lift to service recovery?
2011
The Effect of Expiration Dates and Perceived Risk on Purchasing Behavior in Grocery Store Perishable Categories
2005

Author Peers

Author Last Decade Papers Cites
Michael Tsiros 2898 2201 132 1408 27 4.0k
David L. Mothersbaugh 2429 1937 45 1596 29 4.0k
William B. Dodds 3817 2234 108 2108 19 5.3k
Jesse E. Teel 2423 1640 75 1615 34 4.1k
Banwari Mittal 3861 1958 55 2550 53 5.3k
Michael K. Hui 1991 1755 56 1332 43 3.4k
Lawrence Feick 2999 1654 52 2479 47 4.7k
R. Krishnan 2317 1089 97 938 22 3.2k
John Deighton 2215 1031 121 1482 52 3.4k
Richard W. Olshavsky 2507 2133 328 1857 64 5.5k
Mita Sujan 2895 1712 273 1669 31 5.1k

All Works

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2026