Standout Papers
Immediate Impact
58 standout
Citing Papers
The Caring Machine: Feeling AI for Customer Care
2023 Standout
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
2022 Standout
Works of Michael Paul being referenced
Is this smile for real? The role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
2017
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
2006 Standout
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Michael Paul | 840 | 862 | 669 | 21 | 1.4k | |
| Edwin N. Torres | 1173 | 1060 | 964 | 51 | 1.9k | |
| Chien-Yu Chen | 668 | 715 | 404 | 27 | 1.2k | |
| Victoria Bellou | 764 | 701 | 315 | 43 | 1.5k | |
| Siqing Peng | 763 | 436 | 480 | 34 | 1.5k | |
| Kate L. Daunt | 613 | 626 | 612 | 25 | 1.3k | |
| Balaji Krishnan | 873 | 851 | 1337 | 21 | 1.9k | |
| Austin Rong-Da Liang | 680 | 572 | 828 | 36 | 1.5k | |
| Alex M. Susskind | 722 | 827 | 562 | 51 | 1.5k | |
| Gilbert D. Harrell | 669 | 868 | 1100 | 23 | 1.8k | |
| Haim Mano | 802 | 902 | 1256 | 23 | 2.1k |
All Works
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