Standout Papers
- Putting the Service-Profit Chain to Work (1994)
- Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)
- Choosing Strategies for Change (1989)
Immediate Impact
1 by Nobel laureates 1 from Science/Nature 103 standout
Citing Papers
Towards a rigorous understanding of societal responses to climate change
2021 StandoutNature
Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective
2020 Standout
Works of Leonard A. Schlesinger being referenced
Customer Experience Creation: Determinants, Dynamics and Management Strategies
2009 Standout
Breaking the Cycle of Failure in Services
1991
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Leonard A. Schlesinger | 855 | 3387 | 1414 | 2634 | 25 | 5.3k | |
| Robert B. Woodruff | 1046 | 4292 | 1882 | 3851 | 29 | 6.5k | |
| James L. Heskett | 1617 | 4115 | 1314 | 2149 | 29 | 6.3k | |
| R. Kenneth Teas | 515 | 3484 | 1109 | 2306 | 58 | 4.5k | |
| Christopher Lovelock | 938 | 2563 | 1126 | 2376 | 36 | 4.2k | |
| W. Earl Sasser | 1271 | 5660 | 1955 | 3838 | 20 | 7.2k | |
| Francis Buttle | 768 | 2400 | 1477 | 1953 | 68 | 4.0k | |
| Anthony J. Zahorik | 647 | 2849 | 806 | 2265 | 13 | 3.7k | |
| Thomas L. Baker | 901 | 2461 | 1465 | 2356 | 52 | 4.2k | |
| Timothy L. Keiningham | 752 | 3632 | 1659 | 3338 | 70 | 5.2k | |
| Richard A. Spreng | 597 | 4074 | 2545 | 3343 | 31 | 6.1k |
All Works
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