Standout Papers

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and... 2002 2026 2010 2018 778
  1. Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)
    D. Todd Donavan, Tom J. Brown et al. Journal of Marketing
  2. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)
    Tom J. Brown, John C. Mowen et al. Journal of Marketing Research

Immediate Impact

51 standout
Sub-graph 1 of 21

Citing Papers

Combining Human and Artificial Intelligence: Hybrid Problem-Solving in Organizations
2024 Standout
When and How Artificial Intelligence Augments Employee Creativity
2023 Standout
1 intermediate paper

Works of D. Todd Donavan being referenced

Does Selective Sales Force Training Work?
2018

Author Peers

Author Last Decade Papers Cites
D. Todd Donavan 983 1016 1536 25 2.5k
Chris Pullig 1708 1426 833 34 3.0k
Ad Pruyn 876 855 1383 57 3.3k
Steven P. Brown 970 1087 1785 8 3.1k
Keith Macky 386 994 1751 27 2.9k
Chankon Kim 1551 1009 1066 52 2.9k
Srinivas Durvasula 2173 1162 1068 54 3.2k
Thomas W. Leigh 1458 1404 1815 45 4.0k
Lars Bergkvist 1847 1822 925 36 3.8k
Rosann L. Spiro 1031 673 1591 25 2.4k
Aichia Chuang 340 812 2039 30 2.7k

All Works

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Rankless by CCL
2026