William Jen
Impact in
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- Customer Service Quality and Loyalty
- Transportation top 2%
- Transportation Planning and Optimization
- Urban Transport and Accessibility
Papers in ⓘ
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- Customer Service Quality and Loyalty 12
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- Technology Adoption and User Behaviour 7
- Co-authors
- Kai‐Chieh Hu (3 shared papers)Tim Lu (3 shared papers)Rungting Tu (2 shared papers)Tzong‐Ru Lee (2 shared papers)Po-Ting Liu (1 shared paper)Hsin Chu (1 shared paper)
In The Last Decade
William Jen
16 papers receiving 507 citations
Peers
Comparison fields: 5 of 67
- Organizational Behavior and Human Resource Management 312
- Transportation 187
- Marketing 233
- Information Systems and Management 100
- General Economics, Econometrics and Finance 42
Countries citing papers authored by William Jen
This map shows the geographic impact of William Jen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by William Jen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites William Jen more than expected).
Fields of papers citing papers by William Jen
This network shows the impact of papers produced by William Jen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by William Jen. The network helps show where William Jen may publish in the future.
Co-authors
The 6 scholars most cited alongside William Jen, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2010 | 170 | |
| 2 | 2003 | 119 | |
| 3 | 2006 | 55 | |
| 4 | 2011 | 43 | |
| 5 | 2007 | 42 | |
| 6 | 2009 | 21 | |
| 7 | 2013 | 20 | |
| 8 | 2016 | 19 | |
| 9 | 2016 | 15 | |
| 10 | 2013 | 12 | |
| 11 | (Transportation,35(1):129-144)Assessing Asymmetric Response Effect of Behavioral Intention to Service Quality in an Integrated Psychological Decision Making Process Model of Intercity Bus Passengers:a case of Taiwan | 2008 | 5 |
| 12 | 2013 | 4 | |
| 13 | 2007 | 3 | |
| 14 | 2007 | 3 | |
| 15 | 2010 | 3 | |
| 16 | EFFECTS OF SERVICE QUALITY, CUSTOMER SATISFACTION AND SWITCHING BARRIERS ON PASSENGER BEHAVIORAL INTENTIONS IN SCHEDULED COACH SERVICE | 2003 | 2 |
| 17 | Effects of perceived service quality, customer satisfaction and switching barriers on passengers' behavioral intentions in scheduled coach service on national freeway | 2004 | 1 |
About William Jen
William Jen is a scholar working on Organizational Behavior and Human Resource Management, Information Systems and Management, Marketing, Management Information Systems and Sociology and Political Science, having authored 17 papers that have together received 537 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (12 papers), Technology Adoption and User Behaviour (7 papers), Consumer Retail Behavior Studies (6 papers), Digital Marketing and Social Media (3 papers), Innovation Diffusion and Forecasting (2 papers), Outsourcing and Supply Chain Management (2 papers), Quality and Supply Management (2 papers) and Consumer Behavior in Brand Consumption and Identification (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (312 citations), Transportation (187 citations), Marketing (233 citations), Information Systems and Management (100 citations) and General Economics, Econometrics and Finance (42 citations). William Jen has collaborated with scholars based in Taiwan and China. Frequent co-authors include Kai‐Chieh Hu, Tim Lu, Rungting Tu, Tzong‐Ru Lee, Po-Ting Liu and Hsin Chu. Their work appears in journals such as Transportation, Psychology and Marketing, Total Quality Management & Business Excellence, Transport Reviews and International Journal of Human-Computer Interaction.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.