William Jen

673 total citations
17 papers, 537 citations indexed

About

William Jen is a scholar working on Organizational Behavior and Human Resource Management, Information Systems and Management and Marketing. According to data from OpenAlex, William Jen has authored 17 papers receiving a total of 537 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Organizational Behavior and Human Resource Management, 7 papers in Information Systems and Management and 6 papers in Marketing. Recurrent topics in William Jen's work include Customer Service Quality and Loyalty (12 papers), Technology Adoption and User Behaviour (7 papers) and Consumer Retail Behavior Studies (6 papers). William Jen is often cited by papers focused on Customer Service Quality and Loyalty (12 papers), Technology Adoption and User Behaviour (7 papers) and Consumer Retail Behavior Studies (6 papers). William Jen collaborates with scholars based in Taiwan and China. William Jen's co-authors include Kai‐Chieh Hu, Tim Lu, Rungting Tu, Tzong‐Ru Lee, Po-Ting Liu and Hsin Chu and has published in prestigious journals such as Psychology and Marketing, Transportation and Transport Reviews.

In The Last Decade

William Jen

16 papers receiving 507 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
William Jen Taiwan 10 312 233 187 124 100 17 537
Tim Lu Taiwan 7 160 0.5× 133 0.6× 66 0.4× 102 0.8× 82 0.8× 11 338
Medi Yarmen Indonesia 13 178 0.6× 137 0.6× 102 0.5× 86 0.7× 39 0.4× 33 422
Denise Dumke de Medeiros Brazil 13 112 0.4× 173 0.7× 37 0.2× 44 0.4× 60 0.6× 67 522
Abdullah Okumuş Türkiye 9 51 0.2× 119 0.5× 40 0.2× 142 1.1× 100 1.0× 32 388
Rodger Robertson Australia 5 476 1.5× 347 1.5× 57 0.3× 121 1.0× 61 0.6× 5 617
Chun‐Hsiung Liao Taiwan 8 65 0.2× 66 0.3× 53 0.3× 185 1.5× 214 2.1× 14 368
Steven Leon United States 10 65 0.2× 139 0.6× 20 0.1× 186 1.5× 125 1.3× 19 353
Stephen A. LeMay United States 14 197 0.6× 90 0.4× 42 0.2× 51 0.4× 20 0.2× 41 616
Martina Toni Italy 10 53 0.2× 280 1.2× 135 0.7× 215 1.7× 116 1.2× 17 579
Blaise Waguespack United States 11 251 0.8× 168 0.7× 58 0.3× 44 0.4× 13 0.1× 26 418

Countries citing papers authored by William Jen

Since Specialization
Citations

This map shows the geographic impact of William Jen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by William Jen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites William Jen more than expected).

Fields of papers citing papers by William Jen

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by William Jen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by William Jen. The network helps show where William Jen may publish in the future.

Co-authorship network of co-authors of William Jen

This figure shows the co-authorship network connecting the top 25 collaborators of William Jen. A scholar is included among the top collaborators of William Jen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with William Jen. William Jen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

17 of 17 papers shown
1.
Jen, William, et al.. (2016). Click “Like” on Facebook: The Effect of Customer-to-customer Interaction on Customer Voluntary Performance for Social Networking Sites. International Journal of Human-Computer Interaction. 33(2). 135–142. 19 indexed citations
2.
Jen, William, et al.. (2016). Effects of Product Option Framing and Temporal Distance on Consumer Choice: The Moderating Role of Process versus Outcome Mental Simulations. Psychology and Marketing. 33(10). 856–863. 15 indexed citations
3.
Jen, William, et al.. (2013). Effects of Airport Servicescape on Passengers’ Satisfaction: A Hierarchical Approach and Importance-Performance Analysis. Journal of the Eastern Asia Society for transportation studies. 10. 2223–2234. 20 indexed citations
4.
Jen, William, et al.. (2013). Effects of Perceived Benefits and Perceived Costs on Passenger’s Intention to Use Self-ticketing Kiosk of Taiwan High Speed Rail Corporation. Journal of the Eastern Asia Society for transportation studies. 10. 215–230. 4 indexed citations
5.
Hu, Kai‐Chieh, et al.. (2013). Applying Critical Incidents Technique to Explore the Categories of Service Failure and Service Recovery for Taiwanese International Airlines. Journal of the Eastern Asia Society for transportation studies. 10. 2255–2273. 12 indexed citations
6.
Lu, Tim, Rungting Tu, & William Jen. (2011). The role of service value and switching barriers in an integrated model of behavioural intentions. Total Quality Management & Business Excellence. 22(10). 1071–1089. 43 indexed citations
7.
Jen, William, et al.. (2010). From the Viewpoint of Business Customers to Explore the Antecedents of Satisfaction and Loyalty for Freight Shipping Industry in Taiwan. Journal of the Eastern Asia Society for transportation studies. 8. 141–141. 3 indexed citations
8.
Jen, William, Rungting Tu, & Tim Lu. (2010). Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers. Transportation. 38(2). 321–342. 170 indexed citations
9.
Jen, William, Tim Lu, & Po-Ting Liu. (2009). An Integrated Analysis of Technology Acceptance Behaviour Models: Comparison of Three Major Models. 15(1). 89–121. 21 indexed citations
10.
Lee, Tzong‐Ru, et al.. (2008). (Transportation,35(1):129-144)Assessing Asymmetric Response Effect of Behavioral Intention to Service Quality in an Integrated Psychological Decision Making Process Model of Intercity Bus Passengers:a case of Taiwan. 5 indexed citations
11.
Jen, William, et al.. (2007). PASSENGERS’ BEHAVIORAL INTENTIONS FOR INTERCITY BUS SERVICE IN TAIWAN:. Journal of the Eastern Asia Society for transportation studies. 7. 486–498. 3 indexed citations
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14.
Hu, Kai‐Chieh & William Jen. (2006). Passengers’ Perceived Service Quality of City Buses in Taipei: Scale Development and Measurement. Transport Reviews. 26(5). 645–662. 55 indexed citations
15.
Jen, William, et al.. (2004). Effects of perceived service quality, customer satisfaction and switching barriers on passengers' behavioral intentions in scheduled coach service on national freeway. 33(2). 1 indexed citations
16.
Jen, William, et al.. (2003). EFFECTS OF SERVICE QUALITY, CUSTOMER SATISFACTION AND SWITCHING BARRIERS ON PASSENGER BEHAVIORAL INTENTIONS IN SCHEDULED COACH SERVICE. 4. 701–716. 2 indexed citations
17.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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