Vijay Mehrotra

22 papers receiving 885 citations

Hit Papers

The Modern Call Center: A Multi‐Disciplinary Perspective ...20072026201320192007100200300400500

Peers

Vijay Mehrotra
Comparison fields: 5 of 77
  • Management Information Systems 656
  • Electrical and Electronic Engineering 226
  • Management Science and Operations Research 216
  • Computer Networks and Communications 196
  • Industrial and Manufacturing Engineering 178
Replace O. Zeynep Akşin with:
O. Zeynep Akşin Türkiye
Susan H. Xu United States
Mandyam M. Srinivasan United States
Hanqin Zhang China
Sungjune Park United States
Walter O. Rom United States
Adam J. Mersereau United States
B. Madhu Rao United States
Gustavo Vulcano United States
Moe Thandar Wynn Australia
Vijay Mehrotra relative to O. Zeynep Akşin Türkiye O. Zeynep Akşin's profile →
Citations per field
00.5×1.5×
O. Zeynep Akşin · 1×
Citations per year

Countries citing papers authored by Vijay Mehrotra

Since Specialization
Citations

This map shows the geographic impact of Vijay Mehrotra's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Vijay Mehrotra with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Vijay Mehrotra more than expected).

Fields of papers citing papers by Vijay Mehrotra

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Vijay Mehrotra. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Vijay Mehrotra. The network helps show where Vijay Mehrotra may publish in the future.

Co-authorship network of co-authors of Vijay Mehrotra

This figure shows the co-authorship network connecting the top 25 collaborators of Vijay Mehrotra. A scholar is included among the top collaborators of Vijay Mehrotra based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Vijay Mehrotra. Vijay Mehrotra is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
#WorkIndexed citations
1 2
2 19
3 9
4
Getting Value From Your Data Scientists
13
5 34
6 40
7 39
8 6
9 3
10
The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Researchbreakdown →
528
11
Improving Call Center Operations Using Performance-Based Routing Strategies
3
12 17
13 6
14 41
15
Service system planning in the presence of a random arrival rate
24
16 42
17 8
18 10
19
COORDINATING DEMAND FORECASTING AND OPERATIONAL DECISION-MAKING: RESULTS FROM A MONTE CARLO STUDY AND A CALL CENTER
0
20 33

About Vijay Mehrotra

Vijay Mehrotra is a scholar working on Management Information Systems, Industrial and Manufacturing Engineering and Management Science and Operations Research, having authored 23 papers that have together received 942 indexed citations. Recurring topics across this work include Advanced Queuing Theory Analysis (15 papers), Scheduling and Optimization Algorithms (6 papers) and Wireless Communication Networks Research (5 papers). The work is most often cited by research in Management Information Systems (656 citations), Emergency Medical Services (131 citations) and Industrial and Manufacturing Engineering (178 citations). Vijay Mehrotra has collaborated with scholars based in United States, France and Türkiye. Frequent co-authors include Mor Armony, O. Zeynep Akşin, Shane G. Henderson, Thomas A. Grossman, Yong‐Pin Zhou, Jeanne G. Harris, Blake P. Tullis, Bryan Hochstein, Clay M. Voorhees and Deva Rangarajan. Their work appears in journals such as Journal of the Association for Information Systems, Production and Operations Management and International Journal of Research in Marketing.

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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