Roediger Voss

977 total citations
13 papers, 678 citations indexed

About

Roediger Voss is a scholar working on Social Psychology, Organizational Behavior and Human Resource Management and Food Science. According to data from OpenAlex, Roediger Voss has authored 13 papers receiving a total of 678 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Social Psychology, 8 papers in Organizational Behavior and Human Resource Management and 6 papers in Food Science. Recurrent topics in Roediger Voss's work include Customer Service Quality and Loyalty (8 papers), Cognitive and psychological constructs research (8 papers) and Sensory Analysis and Statistical Methods (6 papers). Roediger Voss is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Cognitive and psychological constructs research (8 papers) and Sensory Analysis and Statistical Methods (6 papers). Roediger Voss collaborates with scholars based in Switzerland, United Kingdom and Germany. Roediger Voss's co-authors include Thorsten Gruber, Michaela Gläser‐Zikuda, Isabelle Szmigin, Alexander Reppel, Glen H. Brodowsky, Anthony Lowrie and Ilma Nur Chowdhury and has published in prestigious journals such as Journal of Business Research, Journal of Services Marketing and Journal of Marketing Management.

In The Last Decade

Roediger Voss

13 papers receiving 594 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Roediger Voss Switzerland	11	263	260	140	126	102	13	678
Rami Ayoubi United Kingdom	19	331 1.3×	238 0.9×	105 0.8×	136 1.1×	131 1.3×	67	841
Margaret Healy Ireland	10	208 0.8×	353 1.4×	93 0.7×	122 1.0×	71 0.7×	32	752
Charles R. Emery United States	11	266 1.0×	192 0.7×	118 0.8×	128 1.0×	48 0.5×	20	625
Robert Guang Tian China	12	137 0.5×	194 0.7×	95 0.7×	71 0.6×	106 1.0×	46	633
Barry A. Friedman United States	13	113 0.4×	185 0.7×	80 0.6×	64 0.5×	158 1.5×	59	675
Judy Helen Gray Australia	11	299 1.1×	116 0.4×	132 0.9×	171 1.4×	120 1.2×	35	717
Lola C. Duque Spain	11	137 0.5×	144 0.6×	58 0.4×	120 1.0×	116 1.1×	15	504
Kathleen A. Krentler United States	9	129 0.5×	247 0.9×	70 0.5×	74 0.6×	185 1.8×	21	667
Dana V. Tesone United States	14	270 1.0×	195 0.8×	99 0.7×	72 0.6×	186 1.8×	60	716
Luísa Helena Pinto Portugal	15	196 0.7×	193 0.7×	49 0.3×	72 0.6×	109 1.1×	32	554

Countries citing papers authored by Roediger Voss

Since Specialization

Citations

This map shows the geographic impact of Roediger Voss's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Roediger Voss with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Roediger Voss more than expected).

Fields of papers citing papers by Roediger Voss

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Roediger Voss. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Roediger Voss. The network helps show where Roediger Voss may publish in the future.

Co-authorship network of co-authors of Roediger Voss

This figure shows the co-authorship network connecting the top 25 collaborators of Roediger Voss. A scholar is included among the top collaborators of Roediger Voss based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Roediger Voss. Roediger Voss is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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13 of 13 papers shown

Gruber, Thorsten, Anthony Lowrie, Glen H. Brodowsky, et al.. (2012). Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction. Journal of Marketing Education. 34(2). 165–178. 35 indexed citations

Gruber, Thorsten, et al.. (2010). Examining student satisfaction with higher education services. International Journal of Public Sector Management. 23(2). 105–123. 280 indexed citations

Gruber, Thorsten, Alexander Reppel, & Roediger Voss. (2010). Understanding the characteristics of effective professors: the student's perspective. Journal of Marketing for HIGHER EDUCATION. 20(2). 175–190. 51 indexed citations

Voss, Roediger, Thorsten Gruber, & Alexander Reppel. (2010). Which classroom service encounters make students happy or unhappy?. International Journal of Educational Management. 24(7). 615–636. 30 indexed citations

Voss, Roediger. (2009). Studying critical classroom encounters. Quality Assurance in Education. 17(2). 156–173. 23 indexed citations

Gruber, Thorsten, Isabelle Szmigin, & Roediger Voss. (2009). Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters. Journal of Services Marketing. 23(6). 422–435. 31 indexed citations

Gruber, Thorsten, Isabelle Szmigin, & Roediger Voss. (2009). Handling customer complaints effectively. Managing Service Quality. 19(6). 636–656. 48 indexed citations

Gruber, Thorsten, Alexander Reppel, Isabelle Szmigin, & Roediger Voss. (2008). Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction. Qualitative Market Research An International Journal. 11(4). 400–413. 15 indexed citations

Gruber, Thorsten, Isabelle Szmigin, Alexander Reppel, & Roediger Voss. (2008). Designing and conducting online interviews to investigate interesting consumer phenomena. Qualitative Market Research An International Journal. 11(3). 256–274. 42 indexed citations

10.

Reppel, Alexander, Thorsten Gruber, Isabelle Szmigin, & Roediger Voss. (2007). Conducting Qualitative Research Online-An Exploratory Study into the Preferred Attributes of an Iconic Digital Music Player. Research Explorer (The University of Manchester). 7 indexed citations

11.

Voss, Roediger, Thorsten Gruber, & Isabelle Szmigin. (2007). Service quality in higher education: The role of student expectations. Journal of Business Research. 60(9). 949–959. 4 indexed citations

12.

Voss, Roediger & Thorsten Gruber. (2006). The desired teaching qualities of lecturers in higher education: a means end analysis. Quality Assurance in Education. 14(3). 217–242. 74 indexed citations

13.

Gruber, Thorsten, Isabelle Szmigin, & Roediger Voss. (2006). The Desired Qualities of Customer Contact Employees in Complaint Handling Encounters. Journal of Marketing Management. 22(5-6). 619–642. 38 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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