Mark R. Testa

1.1k total citations
27 papers, 796 citations indexed

About

Mark R. Testa is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Tourism, Leisure and Hospitality Management. According to data from OpenAlex, Mark R. Testa has authored 27 papers receiving a total of 796 indexed citations (citations by other indexed papers that have themselves been cited), including 19 papers in Organizational Behavior and Human Resource Management, 9 papers in Sociology and Political Science and 7 papers in Tourism, Leisure and Hospitality Management. Recurrent topics in Mark R. Testa's work include Customer Service Quality and Loyalty (15 papers), Job Satisfaction and Organizational Behavior (9 papers) and Cruise Tourism Development and Management (6 papers). Mark R. Testa is often cited by papers focused on Customer Service Quality and Loyalty (15 papers), Job Satisfaction and Organizational Behavior (9 papers) and Cruise Tourism Development and Management (6 papers). Mark R. Testa collaborates with scholars based in United States. Mark R. Testa's co-authors include Lori J. Sipe, Stephen L. Mueller, John Williams, Anisya S. Thomas and Mark G. Ehrhart and has published in prestigious journals such as Journal of Travel Research, International Journal of Hospitality Management and Group & Organization Management.

In The Last Decade

Mark R. Testa

27 papers receiving 672 citations

Author Peers

Peers are selected by citation overlap in the author's most active subfields. citations · hero ref

Author Last Decade Papers Cites
Mark R. Testa 522 242 142 119 103 27 796
JéAnna Abbott 612 1.2× 394 1.6× 129 0.9× 201 1.7× 297 2.9× 36 1.0k
Youngsoo Choi 243 0.5× 265 1.1× 103 0.7× 110 0.9× 133 1.3× 50 714
Darren Lee‐Ross 463 0.9× 265 1.1× 94 0.7× 80 0.7× 154 1.5× 44 788
Liz Doherty 260 0.5× 277 1.1× 103 0.7× 94 0.8× 38 0.4× 21 663
Sandra Watson 418 0.8× 176 0.7× 72 0.5× 108 0.9× 54 0.5× 39 784
Baker Ayoun 322 0.6× 200 0.8× 132 0.9× 109 0.9× 119 1.2× 37 683
Dana V. Tesone 270 0.5× 186 0.8× 99 0.7× 72 0.6× 54 0.5× 60 716
Antony King Fung Wong 242 0.5× 264 1.1× 98 0.7× 149 1.3× 206 2.0× 36 666
Mustafa Tepeci 343 0.7× 209 0.9× 79 0.6× 87 0.7× 203 2.0× 18 595
Jehn‐Yih Wong 420 0.8× 687 2.8× 298 2.1× 69 0.6× 251 2.4× 35 1.1k

Countries citing papers authored by Mark R. Testa

Since Specialization
Citations

This map shows the geographic impact of Mark R. Testa's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark R. Testa with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark R. Testa more than expected).

Fields of papers citing papers by Mark R. Testa

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Mark R. Testa. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark R. Testa. The network helps show where Mark R. Testa may publish in the future.

Co-authorship network of co-authors of Mark R. Testa

This figure shows the co-authorship network connecting the top 25 collaborators of Mark R. Testa. A scholar is included among the top collaborators of Mark R. Testa based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Mark R. Testa. Mark R. Testa is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Testa, Mark R. & Lori J. Sipe. (2021). Economic Storytelling, Tourism Improvement Districts and University Partnerships. Journal of Economics Management and Trade. 1–8. 1 indexed citations
2.
Sipe, Lori J. & Mark R. Testa. (2020). A Dynamic Model of Mentoring for Hospitality Leadership Development. 9(1). 11–33. 5 indexed citations
3.
Testa, Mark R. & Lori J. Sipe. (2013). The Organizational Culture Audit: Countering Cultural Ambiguity in the Service Context. 2(2). 36–44. 13 indexed citations
4.
Testa, Mark R. & Stephen L. Mueller. (2009). Demographic and cultural predictors of international service worker job satisfaction. Managing Service Quality. 19(2). 195–210. 16 indexed citations
5.
Sipe, Lori J. & Mark R. Testa. (2009). WHAT IS INNOVATION IN THE HOSPITALITY AND TOURISM MARKETPLACE? A SUGGESTED RESEARCH FRAMEWORK AND OUTPUTS TYPOLOGY. ScholarWorks@UMassAmherst (University of Massachusetts Amherst). 16 indexed citations
6.
Testa, Mark R.. (2008). National culture, leadership and citizenship: Implications for cross-cultural management. International Journal of Hospitality Management. 28(1). 78–85. 51 indexed citations
7.
Testa, Mark R.. (2006). A deeper look at national culture and leadership in the hospitality industry. International Journal of Hospitality Management. 26(2). 468–484. 28 indexed citations
8.
Testa, Mark R. & Lori J. Sipe. (2006). A Systems Approach to Service Quality. Cornell Hotel and Restaurant Administration Quarterly. 47(1). 36–48. 22 indexed citations
9.
Testa, Mark R. & Mark G. Ehrhart. (2005). Service Leader Interaction Behaviors. Group & Organization Management. 30(5). 456–486. 9 indexed citations
10.
Testa, Mark R.. (2004). Cultural similarity and service leadership: a look at the cruise industry. Managing Service Quality. 14(5). 402–413. 17 indexed citations
11.
Testa, Mark R., Stephen L. Mueller, & Anisya S. Thomas. (2003). Cultural Fit and Job Satisfaction in a Global Service Environment. Management International Review. 43(2). 129. 19 indexed citations
12.
Testa, Mark R., et al.. (2002). Customer Satisfaction, Quality in Cruise Industry. Florida International University Digital Commons (Florida International University). 20(2). 1–12. 12 indexed citations
13.
Testa, Mark R.. (2002). Shipboard vs. Shoreside Cruise Operations. Florida International University Digital Commons (Florida International University). 20(2). 29–40. 1 indexed citations
14.
Testa, Mark R.. (2001). Organizational Commitment, Job Satisfaction, and Effort in the Service Environment. The Journal of Psychology. 135(2). 226–236. 229 indexed citations
15.
Testa, Mark R.. (2001). Hospitality leaders Do they know how their employees feel about them?. Cornell Hotel and Restaurant Administration Quarterly. 42(6). 80–89. 15 indexed citations
16.
Testa, Mark R.. (2001). Hospitality Leaders. Cornell Hotel and Restaurant Administration Quarterly. 42(6). 80–89. 15 indexed citations
17.
Testa, Mark R.. (2000). Structural Equation Modelling in Hospitality Research. Tourism and Hospitality Research. 2(1). 67–74. 2 indexed citations
18.
Testa, Mark R.. (1999). Satisfaction with organizational vision, job satisfaction and service efforts: an empirical investigation. Leadership & Organization Development Journal. 20(3). 154–161. 60 indexed citations
19.
Testa, Mark R., et al.. (1998). Linking Job Satisfaction and Customer Satisfaction in the Cruise Industry: Implications for Hospitality and Travel Organizations. Journal of Hospitality & Tourism Research. 22(1). 4–14. 28 indexed citations
20.
Testa, Mark R., et al.. (1998). The Development of the Cruise Line Job Satisfaction Questionnaire. Journal of Travel Research. 36(3). 13–19. 23 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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