Mark R. Testa

1.1k total citations
27 papers, 796 citations indexed

About

Mark R. Testa is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Tourism, Leisure and Hospitality Management. According to data from OpenAlex, Mark R. Testa has authored 27 papers receiving a total of 796 indexed citations (citations by other indexed papers that have themselves been cited), including 19 papers in Organizational Behavior and Human Resource Management, 9 papers in Sociology and Political Science and 7 papers in Tourism, Leisure and Hospitality Management. Recurrent topics in Mark R. Testa's work include Customer Service Quality and Loyalty (15 papers), Job Satisfaction and Organizational Behavior (9 papers) and Cruise Tourism Development and Management (6 papers). Mark R. Testa is often cited by papers focused on Customer Service Quality and Loyalty (15 papers), Job Satisfaction and Organizational Behavior (9 papers) and Cruise Tourism Development and Management (6 papers). Mark R. Testa collaborates with scholars based in United States. Mark R. Testa's co-authors include Lori J. Sipe, Stephen L. Mueller, John Williams, Anisya S. Thomas and Mark G. Ehrhart and has published in prestigious journals such as Journal of Travel Research, International Journal of Hospitality Management and Group & Organization Management.

In The Last Decade

Mark R. Testa

27 papers receiving 672 citations

Peers

Mark R. Testa
Comparison fields: 5 of 71
  • Organizational Behavior and Human Resource Management 522
  • Sociology and Political Science 242
  • Social Psychology 142
  • Strategy and Management 119
  • Marketing 103
Replace JéAnna Abbott with:
JéAnna Abbott United States
Youngsoo Choi South Korea
Darren Lee‐Ross Australia
Liz Doherty United Kingdom
Sandra Watson United Kingdom
Baker Ayoun United States
Dana V. Tesone United States
Mustafa Tepeci Türkiye
Salih Kuşluvan Türkiye
Jehn‐Yih Wong Taiwan
JéAnna Abbott United States View profile →
Citations per field, relative to Mark R. Testa
Mark R. Testa · 1×
Citations per year, relative to Mark R. Testa
Mark R. Testa · 1×

Countries citing papers authored by Mark R. Testa

Since Specialization
Citations

This map shows the geographic impact of Mark R. Testa's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Mark R. Testa with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Mark R. Testa more than expected).

Fields of papers citing papers by Mark R. Testa

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Mark R. Testa. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Mark R. Testa. The network helps show where Mark R. Testa may publish in the future.

Co-authorship network of co-authors of Mark R. Testa

This figure shows the co-authorship network connecting the top 25 collaborators of Mark R. Testa. A scholar is included among the top collaborators of Mark R. Testa based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Mark R. Testa. Mark R. Testa is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
# Work Indexed citations
1 1
2 5
3 13
4 16
5
An Exploratory Study of Restaurant Leadership Approaches: Some Preliminary Findings
1
6
WHAT IS INNOVATION IN THE HOSPITALITY AND TOURISM MARKETPLACE? A SUGGESTED RESEARCH FRAMEWORK AND OUTPUTS TYPOLOGY
16
7 51
8 28
9 22
10 9
11
Cultural Fit and Job Satisfaction in a Global Service Environment
19
12
Shipboard vs. Shoreside Cruise Operations
1
13
Customer Satisfaction, Quality in Cruise Industry
12
14 229
15 15
16 15
17 2
18 60
19 23
20 28

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Rankless by CCL
2026