Line Ricard

2.5k total citations · 1 hit paper
34 papers, 1.7k citations indexed

About

Line Ricard is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Line Ricard has authored 34 papers receiving a total of 1.7k indexed citations (citations by other indexed papers that have themselves been cited), including 26 papers in Organizational Behavior and Human Resource Management, 21 papers in Sociology and Political Science and 15 papers in Marketing. Recurrent topics in Line Ricard's work include Customer Service Quality and Loyalty (26 papers), Digital Marketing and Social Media (20 papers) and Technology Adoption and User Behaviour (15 papers). Line Ricard is often cited by papers focused on Customer Service Quality and Loyalty (26 papers), Digital Marketing and Social Media (20 papers) and Technology Adoption and User Behaviour (15 papers). Line Ricard collaborates with scholars based in Canada, United Arab Emirates and Saudi Arabia. Line Ricard's co-authors include Jean Perrien, Lova Rajaobelina, Jasmin Bergeron, François Marticotte, Isabelle Brun‐Heath, Élissar Toufaily, Manon Arcand, Sandrine Prom Tep, Pierre Filiatrault and JoAnne Labrecque and has published in prestigious journals such as Journal of Business Research, Industrial Marketing Management and European Journal of Marketing.

In The Last Decade

Line Ricard

33 papers receiving 1.5k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context

2010 459 citations Line Ricard, Jasmin Bergeron et al. profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Line Ricard Canada	19	939	858	815	579	217	34	1.7k
Guilherme D. Pires Australia	24	1.3k 1.4×	1.1k 1.3×	516 0.6×	668 1.2×	115 0.5×	57	2.0k
Sergios Dimitriadis Greece	20	932 1.0×	973 1.1×	821 1.0×	685 1.2×	82 0.4×	29	1.8k
Henry Boateng Ghana	22	831 0.9×	596 0.7×	456 0.6×	502 0.9×	145 0.7×	67	1.6k
Srikanth Beldona United States	21	1.0k 1.1×	824 1.0×	406 0.5×	314 0.5×	165 0.8×	43	1.6k
Neil Hair United States	10	872 0.9×	824 1.0×	534 0.7×	565 1.0×	132 0.6×	17	1.6k
Jiun‐Sheng Chris Lin Taiwan	14	715 0.8×	703 0.8×	741 0.9×	710 1.2×	111 0.5×	15	1.5k
Maik Hammerschmidt Germany	20	804 0.9×	927 1.1×	765 0.9×	455 0.8×	226 1.0×	71	1.8k
Katja Gelbrich Germany	18	803 0.9×	790 0.9×	899 1.1×	324 0.6×	206 0.9×	43	1.7k
Kristine De Valck France	12	1.8k 1.9×	1.0k 1.2×	419 0.5×	712 1.2×	182 0.8×	19	2.1k
Anita Pansari United States	9	1.7k 1.8×	1.4k 1.7×	1.1k 1.4×	616 1.1×	110 0.5×	11	2.4k

Countries citing papers authored by Line Ricard

Since Specialization

Citations

This map shows the geographic impact of Line Ricard's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Line Ricard with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Line Ricard more than expected).

Fields of papers citing papers by Line Ricard

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Line Ricard. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Line Ricard. The network helps show where Line Ricard may publish in the future.

Co-authorship network of co-authors of Line Ricard

This figure shows the co-authorship network connecting the top 25 collaborators of Line Ricard. A scholar is included among the top collaborators of Line Ricard based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Line Ricard. Line Ricard is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Arcand, Manon, et al.. (2023). Factors affecting user trust and intention in adopting chatbots: the moderating role of technology anxiety in insurtech. Journal of Financial Services Marketing. 29(3). 699–728. 39 indexed citations

Rajaobelina, Lova, et al.. (2022). Drivers of privacy concerns when interacting with a chatbot in a customer service encounter. International Journal of Bank Marketing. 40(6). 1159–1181. 40 indexed citations

Rajaobelina, Lova, Sandrine Prom Tep, Manon Arcand, & Line Ricard. (2021). The relationship of brand attachment and mobile banking service quality with positive word-of-mouth. Journal of Product & Brand Management. 30(8). 1162–1175. 54 indexed citations

Rajaobelina, Lova, et al.. (2021). Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth. Journal of Financial Services Marketing. 27(3). 232–249. 14 indexed citations

Tep, Sandrine Prom, et al.. (2021). Développement d’un assistant virtuel en tourisme : rôles clés de l’utilité et du plaisir perçus sur l’intention d’adoption. Management & Avenir. N° 126(6). 115–132.

Rajaobelina, Lova & Line Ricard. (2021). Classifying potential users of live chat services and chatbots. Journal of Financial Services Marketing. 26(2). 81–94. 16 indexed citations

Brun‐Heath, Isabelle, et al.. (2020). Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context. Tourism Management Perspectives. 34. 100668–100668. 29 indexed citations

Rajaobelina, Lova, Isabelle Brun‐Heath, & Line Ricard. (2019). A classification of live chat service users in the banking industry. International Journal of Bank Marketing. 37(3). 838–857. 20 indexed citations

Brun‐Heath, Isabelle, et al.. (2019). Impact of employee job satisfaction and commitment on customer perceived value. International Journal of Bank Marketing. 38(3). 737–755. 9 indexed citations

10.

Brun‐Heath, Isabelle, et al.. (2017). Impact of customer experience on loyalty: a multichannel examination. Service Industries Journal. 37(5-6). 317–340. 103 indexed citations

11.

Brun‐Heath, Isabelle, et al.. (2017). Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives. Journal of Financial Services Marketing. 22(4). 141–149. 7 indexed citations

12.

Rajaobelina, Lova, Line Ricard, Jasmin Bergeron, & Élissar Toufaily. (2014). An integrative model of installed online trust in the financial services industry. Journal of Financial Services Marketing. 19(3). 186–197. 13 indexed citations

13.

Brun‐Heath, Isabelle, Fabien Durif, & Line Ricard. (2014). E-relationship marketing: a cognitive mapping introspection in the banking sector. European Journal of Marketing. 48(3/4). 572–594. 33 indexed citations

14.

Toufaily, Élissar, Line Ricard, & Jean Perrien. (2012). Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model. Journal of Business Research. 66(9). 1436–1447. 183 indexed citations

15.

Rebolledo, Claudia, et al.. (2005). The Potential of Information Technology in Facilitating Relationship Marketing. Journal of Relationship Marketing. 4(1-2). 57–71. 10 indexed citations

16.

Sicotte, Hélène, et al.. (2004). New product development: customers' and suppliers' assessment of the same project. International Journal of Technology Management. 27(2/3). 176–176. 3 indexed citations

17.

Lejeune, Albert, et al.. (2001). Les chemins vers la performance : l'approche relationnelle et la transformation des entreprises. Gestion. Vol. 26(3). 45–51. 7 indexed citations

18.

Ricard, Line & Jean Perrien. (1999). Explaining and Evaluating the Implementation of Organizational Relationship Marketing in the Banking Industry. Journal of Business Research. 45(2). 199–209. 45 indexed citations

19.

Perrien, Jean, Pierre Filiatrault, & Line Ricard. (1992). Relationship Marketing and Commercial Banking: A CriticalAnalysis. International Journal of Bank Marketing. 10(7). 25–29. 64 indexed citations

20.

Perrien, Jean, Pierre Filiatrault, & Line Ricard. (1991). The implementation of relationship marketing as an entrepreneurial strategic process. Medical Entomology and Zoology. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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