H.C.A. Roest
Impact in
- Marketing top 2%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
- Consumer Market Behavior and Pricing
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- Customer Service Quality and Loyalty
Papers in
-
- Customer Service Quality and Loyalty 7
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- Consumer Retail Behavior Studies 5
- Consumer Behavior in Brand Consumption and Identification 2
- Co-authors
- Rik Pieters (4 shared papers)R.T. Frambach (1 shared paper)Trichy V. Krishnan (1 shared paper)K. Koelemeijer (3 shared papers)Aric Rindfleisch (1 shared paper)T.M.M. Verhallen (3 shared papers)Vinnie Jauhari (1 shared paper)Tammo H.A. Bijmolt (1 shared paper)
- Journals
- International Journal of Service Industry Management (2 papers)Journal of Retailing and Consumer Services (2 papers)Journal of Interactive Marketing (1 paper)Annals of Tourism Research (1 paper)Data Archiving and Networked Services (DANS) (6 papers)
- Partner nations
- NetherlandsSingaporeJapan
In The Last Decade
H.C.A. Roest
14 papers receiving 406 citations
Peers
Comparison fields: 5 of 59
- Marketing 320
- Organizational Behavior and Human Resource Management 270
- Information Systems and Management 117
- Tourism, Leisure and Hospitality Management 11
- Sociology and Political Science 179
Countries citing papers authored by H.C.A. Roest
This map shows the geographic impact of H.C.A. Roest's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by H.C.A. Roest with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites H.C.A. Roest more than expected).
Fields of papers citing papers by H.C.A. Roest
This network shows the impact of papers produced by H.C.A. Roest. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by H.C.A. Roest. The network helps show where H.C.A. Roest may publish in the future.
Co-authors
The 10 scholars most cited alongside H.C.A. Roest, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2007 | 219 | |
| 2 | 1997 | 138 | |
| 3 | 1995 | 45 | |
| 4 | 2009 | 30 | |
| 5 | 1997 | 13 | |
| 6 | The marketing of quality | 1994 | 3 |
| 7 | An integrative framework of perceived service quality and its relations to satisfaction/dissatisfaction, attitude and repurchase intention : A multilevel approach | 1993 | 3 |
| 8 | Quality marks : prospective tools in managing service quality perceptions | 1995 | 3 |
| 9 | Industrialization of services and the management of quality perceptions and purchase intention | 1997 | 2 |
| 10 | 2002 | 2 | |
| 11 | The mediating role of psychological benefits in the satisfaction formation process | 1996 | 2 |
| 12 | The Mediating Role of Psychosocial Benefits in the Satisfaction Formation Process | 1999 | 1 |
| 13 | Marketingstrategie en marktoriëntatie van Nederlandse bedrijven | 1995 | 1 |
| 14 | Experience-based category expectations in service quality research and management | 2005 | 1 |
About H.C.A. Roest
H.C.A. Roest is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Social Psychology, Sociology and Political Science and Information Systems and Management, having authored 14 papers that have together received 463 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (7 papers), Consumer Retail Behavior Studies (5 papers), Consumer Behavior in Brand Consumption and Identification (2 papers), Technology Adoption and User Behaviour (2 papers), Psychology of Social Influence (1 paper), Economic Analysis and Policy (1 paper), Cultural Differences and Values (1 paper) and Diverse Aspects of Tourism Research (1 paper). The work is most often cited by research in Marketing (320 citations), Organizational Behavior and Human Resource Management (270 citations), Information Systems and Management (117 citations), Tourism, Leisure and Hospitality Management (11 citations) and Sociology and Political Science (179 citations). H.C.A. Roest has collaborated with scholars based in Netherlands, Singapore and Japan. Frequent co-authors include Rik Pieters, R.T. Frambach, Trichy V. Krishnan, K. Koelemeijer, Aric Rindfleisch, T.M.M. Verhallen, Vinnie Jauhari, Tammo H.A. Bijmolt, Aaron Bauer and József Berács. Their work appears in journals such as International Journal of Service Industry Management, Journal of Retailing and Consumer Services, Journal of Interactive Marketing, Annals of Tourism Research and Data Archiving and Networked Services (DANS).
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.