Beverley Sparks

11.9k total citations · 6 hit papers
98 papers, 9.0k citations indexed

About

Beverley Sparks is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Beverley Sparks has authored 98 papers receiving a total of 9.0k indexed citations (citations by other indexed papers that have themselves been cited), including 72 papers in Organizational Behavior and Human Resource Management, 64 papers in Sociology and Political Science and 46 papers in Marketing. Recurrent topics in Beverley Sparks's work include Customer Service Quality and Loyalty (68 papers), Consumer Behavior in Brand Consumption and Identification (35 papers) and Digital Marketing and Social Media (29 papers). Beverley Sparks is often cited by papers focused on Customer Service Quality and Loyalty (68 papers), Consumer Behavior in Brand Consumption and Identification (35 papers) and Digital Marketing and Social Media (29 papers). Beverley Sparks collaborates with scholars based in Australia, United States and Hong Kong. Beverley Sparks's co-authors include Victoria Browning, Kevin Kam Fung So, Graham L. Bradley, Janet R. McColl‐Kennedy, Wang Ying, Ceridwyn King, Ken Butcher, Grace Pan, Ralf Buckley and Frances O’Callaghan and has published in prestigious journals such as Journal of Business Research, Tourism Management and Annals of Tourism Research.

In The Last Decade

Beverley Sparks

95 papers receiving 8.3k citations

Hit Papers

5 papers align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

The impact of online reviews on hotel booking intentions and perception of trust

2011 1.2k citations Beverley Sparks, Victoria Browning Tourism Management profile →
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands

2014 477 citations Kevin Kam Fung So, Ceridwyn King et al. profile →
Customer Engagement With Tourism Brands

2012 475 citations Kevin Kam Fung So, Ceridwyn King et al. Journal of Hospitality & Tourism Research profile →
Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions

2007 423 citations Beverley Sparks Tourism Management profile →
Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior

2013 410 citations Beverley Sparks et al. Tourism Management profile →
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern

2015 366 citations Beverley Sparks, Kevin Kam Fung So et al. Tourism Management profile →

Peers

Beverley Sparks

SPS

MARKE

OBHRM

ISM

Jay Kandampully United States

Anil Bilgihan United States

Judith Lynne Zaichkowsky Canada

Kisang Ryu South Korea

Deborah J. MacInnis United States

Cathy H.C. Hsu Hong Kong

IpKin Anthony Wong Macao

G. Christina United States

Yüksel Ekinci United Kingdom

Rajeev Batra United States

Jay Kandampully United States

Beverley Sparks

5.0k ×0.8

SPS

5.6k ×1.3

MARKE

4.6k ×1.1

OBHRM

1.8k ×1.1

ISM

398 ×0.6

Citations per year, relative to Beverley Sparks Beverley Sparks (= 1×) peers Jay Kandampully

Countries citing papers authored by Beverley Sparks

Since Specialization

Citations

This map shows the geographic impact of Beverley Sparks's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Beverley Sparks with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Beverley Sparks more than expected).

Fields of papers citing papers by Beverley Sparks

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Beverley Sparks. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Beverley Sparks. The network helps show where Beverley Sparks may publish in the future.

Co-authorship network of co-authors of Beverley Sparks

This figure shows the co-authorship network connecting the top 25 collaborators of Beverley Sparks. A scholar is included among the top collaborators of Beverley Sparks based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Beverley Sparks. Beverley Sparks is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Song, Hanqun, Wang Ying, & Beverley Sparks. (2018). How do young Chinese friendship groups make travel decisions? A content and interaction process analysis. Journal of Travel & Tourism Marketing. 35(6). 772–785. 25 indexed citations

Liu, Wei, Beverley Sparks, & Alexandra Coghlan. (2017). Fun, inspiration and discovery: from momentary experiences to overall evaluations. International Journal of Contemporary Hospitality Management. 29(7). 1937–1955. 25 indexed citations

Bradley, Graham L., Beverley Sparks, & Karin Weber. (2016). Perceived prevalence and personal impact of negative online reviews. Journal of service management. 27(4). 507–533. 18 indexed citations

So, Kevin Kam Fung, Ceridwyn King, Beverley Sparks, & Wang Ying. (2014). An examination of factors affecting customer engagement behaviour. 1122. 1 indexed citations

Browning, Victoria, Kevin Kam Fung So, & Beverley Sparks. (2013). The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels. Journal of Travel & Tourism Marketing. 30(1-2). 23–40. 182 indexed citations

McDonald, Lynette M., A. Ian Glendon, & Beverley Sparks. (2012). Measuring Consumers’ Emotional Reactions to Company Crises: Scale Development and Implications. Advances in consumer research. 39. 333–341. 1 indexed citations

Sparks, Beverley & Victoria Browning. (2011). The impact of online reviews on hotel booking intentions and perception of trust. Tourism Management. 32(6). 1310–1323. 1165 indexed citations breakdown →

Butcher, Ken & Beverley Sparks. (2011). Business improvement preferences for small/medium hospitality firms in Australia. International Journal of Contemporary Hospitality Management. 23(3). 282–296. 9 indexed citations

Sparks, Beverley & Victoria Browning. (2010). Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online. Journal of Hospitality Marketing & Management. 19(7). 797–818. 22 indexed citations

10.

Weber, Karin & Beverley Sparks. (2010). Service Failure and Recovery in a Strategic Airline Alliance Context: Interplay of Locus of Service Failure and Social Identity. Journal of Travel & Tourism Marketing. 27(6). 547–564. 27 indexed citations

11.

Sparks, Beverley, Graham L. Bradley, & Gayle Jennings. (2010). Consumer value and self-image congruency at different stages of timeshare ownership. Tourism Management. 32(5). 1176–1185. 33 indexed citations

12.

Weber, Karin & Beverley Sparks. (2009). The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting. Journal of Hospitality & Tourism Research. 33(1). 106–125. 19 indexed citations

13.

Sparks, Beverley, et al.. (2005). Good living tourism : lifestyle aspects of food and wine tourism. Victoria University Research Repository (Victoria University). 19 indexed citations

14.

Sparks, Beverley, et al.. (2003). Gaining a better understanding of Chinese perceptions of service failure and service recovery within the hospitality industry. 1366. 1 indexed citations

15.

McColl‐Kennedy, Janet R. & Beverley Sparks. (2003). Application of Fairness Theory to Service Failures and Service Recovery. Journal of Service Research. 5(3). 251–266. 493 indexed citations

16.

Sparks, Beverley, et al.. (2001). Restaurants as a Contributor to Tourist Destination Attractiveness. 7(2). 17. 12 indexed citations

17.

Sparks, Beverley & Janet R. McColl‐Kennedy. (2001). Justice strategy options for increased customer satisfaction in a services recovery setting. Journal of Business Research. 54(3). 209–218. 308 indexed citations

18.

Bradley, Graham L. & Beverley Sparks. (2000). Customer Reactions to Staff Empowerment: Mediators and Moderators. Journal of Applied Social Psychology. 30(5). 991–1012. 18 indexed citations

19.

Sparks, Beverley & Janet R. McColl‐Kennedy. (1998). The Application of Procedural Justice Principles to Service Recovery Attempts: Outcomes For Customer Satisfaction. Queensland's institutional digital repository (The University of Queensland). 25(1). 156–161. 27 indexed citations

20.

Sparks, Beverley. (1993). Guest History: Is It Being Utilized?. International Journal of Contemporary Hospitality Management. 5(1). 7 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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