Immediate Impact
56 standout
Citing Papers
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
2024 Standout
What drives tourists’ continuance intention to use ChatGPT for travel services? A stimulus-organism-response perspective
2024 Standout
Works of YooHee Hwang being referenced
When Robot (Vs. Human) Employees Say “Sorry” Following Service Failure
2021
The impact of customer compassion on face-to-face and online complaints
2020
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| YooHee Hwang | 352 | 421 | 149 | 237 | 40 | 744 | |
| Aaron Hsiao | 236 | 629 | 225 | 227 | 29 | 919 | |
| Lianping Ren | 365 | 524 | 95 | 229 | 63 | 843 | |
| Lisa Slevitch | 356 | 442 | 83 | 282 | 35 | 843 | |
| Marissa Orlowski | 205 | 420 | 161 | 279 | 33 | 799 | |
| Zhuowei Huang | 451 | 721 | 109 | 221 | 37 | 979 | |
| Chul Jeong | 280 | 457 | 94 | 211 | 43 | 679 | |
| Kawon Kim | 393 | 519 | 115 | 489 | 31 | 904 | |
| Diego Bufquin | 366 | 438 | 109 | 354 | 30 | 855 | |
| Mustafeed Zaman | 264 | 463 | 83 | 199 | 51 | 818 | |
| Andrea Groeppel‐Klein | 429 | 389 | 140 | 111 | 39 | 884 |
All Works
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