Immediate Impact

53 hit
Sub-graph 1 of 25

Citing Papers

Rapport with a chatbot? The underlying role of anthropomorphism in socio-cognitive perceptions of rapport and e-word of mouth
2024 Hit
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
2023 Hit
2 intermediate papers

Works of Sunita Barker being referenced

Intercultural service encounters: an exploratory study of customer experiences
2004
The role of emotional intelligence in service encounters: A model for predicting the effects of employee-customer interactions on consumer attitudes, intentions, and behaviours
1999

Author Peers

Peers are selected by citation overlap in the author's most active subfields. citations · hero ref

Author Last Decade Papers Cites
Sunita Barker 229 143 133 56 50 7 338
Stephen S. Porter 217 0.9× 208 1.5× 120 0.9× 66 1.2× 32 0.6× 8 395
Tracey King Schaller 105 0.5× 109 0.8× 124 0.9× 69 1.2× 42 0.8× 10 372
Rod Gunn 91 0.4× 64 0.4× 172 1.3× 80 1.4× 53 1.1× 9 384
Yu-Ling Ho 124 0.5× 73 0.5× 67 0.5× 112 2.0× 41 0.8× 9 335
Carolina Serrano‐Archimi 194 0.8× 90 0.6× 140 1.1× 93 1.7× 67 1.3× 12 389
Annika Becker 87 0.4× 157 1.1× 184 1.4× 117 2.1× 23 0.5× 10 356
Ersem Karadag 167 0.7× 62 0.4× 112 0.8× 52 0.9× 33 0.7× 11 341
Yeon Sung Jung 254 1.1× 142 1.0× 161 1.2× 64 1.1× 33 0.7× 13 390
Beverly T. Venable 133 0.6× 218 1.5× 219 1.6× 59 1.1× 43 0.9× 6 341
Lucy Woodliffe 121 0.5× 76 0.5× 295 2.2× 42 0.8× 25 0.5× 8 401

All Works

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Rankless by CCL
2026