Immediate Impact
61 standout
Citing Papers
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
2023 Standout
‘The persuasion effects of virtual reality (VR) and augmented reality (AR) video advertisements: A conceptual review’
2023 Standout
Works of Rhett H. Walker being referenced
Why consumers use and do not use technology‐enabled services
2006
Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems
2003
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Rhett H. Walker | 338 | 273 | 248 | 279 | 15 | 610 | |
| Russell K.H. Ching | 243 | 259 | 235 | 218 | 23 | 702 | |
| Ilias Santouridis | 425 | 265 | 193 | 258 | 16 | 639 | |
| Gary K. Hunter | 435 | 263 | 202 | 209 | 23 | 684 | |
| Pingjun Jiang | 262 | 373 | 325 | 250 | 25 | 623 | |
| Venkatapparao Mummalaneni | 212 | 289 | 219 | 161 | 19 | 583 | |
| Sijun Wang | 254 | 284 | 349 | 179 | 20 | 667 | |
| Georg Fassott | 165 | 189 | 240 | 171 | 10 | 535 | |
| Rhonda W. Mack | 194 | 367 | 326 | 141 | 17 | 693 | |
| Iguácel Melero‐Polo | 329 | 354 | 292 | 152 | 27 | 657 | |
| Leticia Suárez Álvarez | 346 | 300 | 260 | 120 | 27 | 583 |
All Works
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