Immediate Impact
1 by Nobel laureates 72 standout
Citing Papers
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
2017 Standout
A Grand Gender Convergence: Its Last Chapter
2014 StandoutNobel
Works of Peter K. Mills being referenced
Clients as “Partial” Employees of Service Organizations: Role Development in Client Participation
1986
Motivating the Client/Employee System as a Service Production Strategy
1983
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Peter K. Mills | 1510 | 437 | 941 | 618 | 32 | 2.3k | |
| Jule B. Gassenheimer | 1143 | 314 | 768 | 839 | 46 | 2.1k | |
| Daryl McKee | 1493 | 247 | 684 | 1080 | 26 | 2.7k | |
| Gary W. Loveman | 2084 | 434 | 1260 | 597 | 14 | 2.9k | |
| Goutam Challagalla | 1644 | 324 | 656 | 635 | 33 | 2.9k | |
| Thomas G. Brashear | 1439 | 293 | 1073 | 618 | 57 | 2.6k | |
| Eugene Sivadas | 1033 | 222 | 935 | 742 | 29 | 2.5k | |
| Robert A. Ping | 1314 | 230 | 935 | 716 | 17 | 2.5k | |
| Ernest R. Cadotte | 1920 | 355 | 1341 | 603 | 23 | 2.9k | |
| Maria Holmlund | 789 | 301 | 750 | 760 | 49 | 2.2k | |
| Son K. Lam | 1301 | 185 | 877 | 669 | 38 | 2.1k |
All Works
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