Standout Papers
Immediate Impact
71 standout
Citing Papers
Expectancy-disconfirmation and consumer satisfaction: A meta-analysis
2025 Standout
Artificial Intelligence, Trust, and Perceptions of Agency
2024 Standout
Works of Nicole Koschate being referenced
The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective
2006
Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay
2005 Standout
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Nicole Koschate | 840 | 189 | 702 | 475 | 9 | 1.3k | |
| Nancy Stephens | 850 | 149 | 847 | 510 | 15 | 1.4k | |
| Judith A. Garretson | 1142 | 209 | 440 | 457 | 17 | 1.7k | |
| Hsin‐Hui Hu | 1050 | 190 | 925 | 636 | 14 | 1.6k | |
| John L. Schlacter | 723 | 156 | 674 | 490 | 27 | 1.3k | |
| Joshua T. Beck | 754 | 267 | 542 | 537 | 16 | 1.3k | |
| Donald H. Granbois | 754 | 109 | 560 | 478 | 23 | 1.3k | |
| Donald F. Blankertz | 669 | 127 | 361 | 569 | 12 | 1.6k | |
| Tung‐Zong Chang | 752 | 171 | 619 | 520 | 23 | 1.3k | |
| Hans Kasper | 872 | 187 | 791 | 408 | 20 | 1.3k | |
| Sajeev Varki | 875 | 168 | 873 | 598 | 20 | 1.4k |
All Works
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