Standout Papers

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery 1999 2026 2008 2017 1.5k
  1. A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)
    Amy Smith, Ruth N. Bolton et al. Journal of Marketing Research
  2. A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)
    Amy Smith, Ruth N. Bolton et al. Journal of Marketing Research

Immediate Impact

64 standout
Sub-graph 1 of 19

Citing Papers

Artificial intelligence, machine learning and deep learning in advanced robotics, a review
2023 Standout
Depression in young people
2022 Standout
2 intermediate papers

Works of Janet Wagner being referenced

A Comparative Study of Homeless, Previously Homeless, and Never Homeless School-Aged Children's Health
1997
The Depression of Homeless Children: A Focus for Nursing Intervention
1991
and 1 more

Author Peers

Author Last Decade Papers Cites
Janet Wagner 204 1566 1408 2262 37 3.3k
Michael R. Solomón 202 1716 1346 2163 24 3.2k
John A. Czepiel 144 1819 1314 2409 18 3.4k
Lance A. Bettencourt 136 1814 1477 2772 27 4.3k
Kent Grayson 91 1998 1745 1794 32 4.0k
Jeffrey G. Blodgett 86 2378 1727 2793 31 4.2k
Christo Boshoff 203 1429 1104 2478 103 3.6k
James G. Maxham 128 2025 1765 3184 21 4.3k
William B. Locander 206 1733 1507 1675 66 4.4k
Michael D. Hartline 127 1442 1169 2851 20 3.6k
Jos Lemmink 77 1629 1230 1817 61 3.5k

All Works

Loading papers...

Rankless by CCL
2026