Standout Papers
Immediate Impact
1 from Science/Nature 189 standout
Citing Papers
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
A new criterion for assessing discriminant validity in variance-based structural equation modeling
2014 Standout
Works of James H. Drew being referenced
A Multistage Model of Customers' Assessments of Service Quality and Value
1991 Standout
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
1991 Standout
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| James H. Drew | 1997 | 2742 | 811 | 1007 | 10 | 3.4k | |
| Barbara Everitt Bryant | 2108 | 2696 | 811 | 1157 | 11 | 3.9k | |
| Thomas O. Jones | 2097 | 3082 | 748 | 1094 | 7 | 3.9k | |
| Anthony J. Zahorik | 2265 | 2849 | 682 | 806 | 13 | 3.7k | |
| John A. Czepiel | 1819 | 2409 | 476 | 1314 | 18 | 3.4k | |
| Terrence J. Levesque | 1424 | 1879 | 575 | 802 | 20 | 2.5k | |
| Neeli Bendapudi | 2005 | 2153 | 490 | 1413 | 15 | 3.6k | |
| Dayle I. Thorpe | 1471 | 1985 | 657 | 654 | 8 | 2.4k | |
| Kathleen Seiders | 2145 | 1891 | 807 | 1205 | 27 | 3.4k | |
| Frederick F. Reichheld | 2770 | 3638 | 1026 | 1304 | 9 | 4.5k | |
| Gary W. Loveman | 1260 | 2084 | 432 | 683 | 14 | 2.9k |
All Works
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