Immediate Impact
105 standout
Citing Papers
Understanding Customer Experience Throughout the Customer Journey
2016 Standout
Trust, conflict, and cooperation: A meta-analysis.
2012 Standout
Works of I. Fredrick Trawick being referenced
How industrial salespeople gain customer trust
1985
A model of industrial satisfaction/complaining behavior
1981
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| I. Fredrick Trawick | 139 | 121 | 317 | 184 | 13 | 419 | |
| Anne Broderick | 178 | 80 | 246 | 232 | 13 | 482 | |
| Zachary R. Hall | 139 | 67 | 279 | 177 | 15 | 433 | |
| Edward L. Nowlin | 190 | 97 | 201 | 108 | 23 | 488 | |
| John W. Barnes | 103 | 56 | 184 | 148 | 13 | 402 | |
| Till Haumann | 216 | 65 | 292 | 293 | 10 | 495 | |
| Rita Di Mascio | 113 | 57 | 249 | 164 | 20 | 389 | |
| Humphrey Bourne | 186 | 100 | 198 | 126 | 12 | 468 | |
| Gloria P. Thomas | 129 | 48 | 240 | 182 | 13 | 469 | |
| Houcine Akrout | 193 | 93 | 150 | 158 | 22 | 389 | |
| Rajasree K. Rajamma | 194 | 122 | 134 | 212 | 16 | 448 |
All Works
Loading papers...