Zahir Osman
- Organizational Behavior and Human Resource Management top 5%
- Sociology and Political Science top 10%
- Marketing top 10%
- Information Systems and Management top 10%
- Strategy and Management
- Co-authors
- Ilham SentosaValliappan RajuAbdul Rahman bin S SenathirajahLin LiShiqian WangNorjaya Mohd YasinAbdul Aziz
- Topics
- Technology Adoption and User Behaviour (15 papers)Customer Service Quality and Loyalty (15 papers)Organizational and Employee Performance (12 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingInformation Systems and Management
- Journals
- SHILAP Revista de lepidopterologíaTurkish Online Journal of Distance EducationEuropean Journal of Tourism Research
In The Last Decade
Zahir Osman
58 papers receiving 285 citations
Peers
Comparison fields: 5 of 51
- Organizational Behavior and Human Resource Management 129
- Sociology and Political Science 122
- Marketing 78
- Information Systems and Management 44
- Strategy and Management 39
Countries citing papers authored by Zahir Osman
This map shows the geographic impact of Zahir Osman's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Zahir Osman with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Zahir Osman more than expected).
Fields of papers citing papers by Zahir Osman
This network shows the impact of papers produced by Zahir Osman. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Zahir Osman. The network helps show where Zahir Osman may publish in the future.
Co-authorship network of co-authors of Zahir Osman
This figure shows the co-authorship network connecting the top 25 collaborators of Zahir Osman. A scholar is included among the top collaborators of Zahir Osman based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Zahir Osman. Zahir Osman is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 1 | |
| 2 | 1 | |
| 3 | 1 | |
| 4 | 2 | |
| 5 | 2 | |
| 6 | 0 | |
| 7 | The Relationship between Organizational Culture and Employee Performance in Malaysian Commercial Banking Sector: The Role of Self-Efficacy as a Mediator | 1 |
| 8 | Enhancing Students’ Online Engagement Among Online Distance Learning Institutions’ Students in Malaysia. The Role of Digital Readiness as a Mediator | 4 |
| 9 | 9 | |
| 10 | 6 | |
| 11 | 10 | |
| 12 | Mediating Effect of Customer Satisfaction on Service Quality and Trust Relationship in Malaysian Banking Industry | 6 |
| 13 | An Empirical Study of Direct Relationship of Service Quality, Customer Satisfaction and Bank Image on Customer Loyalty in Malaysian Commercial Banking Industry | 13 |
| 14 | Conceptual framework development for customer loyalty in Malaysian commercial banking industry | 3 |
| 15 | Determinants of customer loyalty in Malaysian rural tourism | 4 |
| 16 | Influence of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Commercial Banking Industry | 9 |
| 17 | Mediating Effect of Customer Satisfaction on Service Quality and Customer Loyalty Relationship in Malaysian Rural Tourism | 64 |
| 18 | INFLUENCE OF CUSTOMER SATISFACTION ON SERVICE QUALITY AND TRUST RELATIONSHIP IN MALAYSIAN RURAL TOURISM | 13 |
| 19 | Service Quality and Customer Loyalty in Malaysian Rural Tourism: A Mediating Effect of Trust | 8 |
| 20 | A Study of Mediating Effect of Trust on Customer Satisfaction and Customer Loyalty Relationship in Malaysian Rural Tourism | 13 |
About Zahir Osman
Zahir Osman is a scholar working on Information Systems and Management, Organizational Behavior and Human Resource Management and Marketing, having authored 70 papers that have together received 313 indexed citations. Recurring topics across this work include Technology Adoption and User Behaviour (15 papers), Customer Service Quality and Loyalty (15 papers) and Organizational and Employee Performance (12 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (129 citations), Marketing (78 citations) and Information Systems and Management (44 citations). Zahir Osman has collaborated with scholars based in Malaysia, Vietnam and Indonesia. Frequent co-authors include Ilham Sentosa, Valliappan Raju, Abdul Rahman bin S Senathirajah, Lin Li, Shiqian Wang, Norjaya Mohd Yasin and Abdul Aziz. Their work appears in journals such as SHILAP Revista de lepidopterología, Turkish Online Journal of Distance Education and European Journal of Tourism Research.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.