Suzana Marković
- Sociology and Political Science top 5%
- Organizational Behavior and Human Resource Management top 2%
- Marketing top 5%
- Information Systems and Management top 5%
- Strategy and Management top 10%
- Co-authors
- Sanja RasporJelena DorčićNenad JovanovićSelma Kadić‐MaglajlićJasmina DlačićMaja Arslanagić-KalajdžićRanko PopovićJasmina Novaković
- Topics
- Customer Service Quality and Loyalty (35 papers)Digital Marketing and Social Media (15 papers)Consumer Behavior in Brand Consumption and Identification (10 papers)
- Cited by
- Organizational Behavior and Human Resource ManagementMarketingTourism, Leisure and Hospitality Management
- Journals
- SHILAP Revista de lepidopterologíaManagement ScienceArtificial Intelligence Review
In The Last Decade
Suzana Marković
63 papers receiving 643 citations
Peers
Comparison fields: 5 of 87
- Sociology and Political Science 353
- Organizational Behavior and Human Resource Management 351
- Marketing 259
- Information Systems and Management 114
- Strategy and Management 70
Countries citing papers authored by Suzana Marković
This map shows the geographic impact of Suzana Marković's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Suzana Marković with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Suzana Marković more than expected).
Fields of papers citing papers by Suzana Marković
This network shows the impact of papers produced by Suzana Marković. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Suzana Marković. The network helps show where Suzana Marković may publish in the future.
Co-authorship network of co-authors of Suzana Marković
This figure shows the co-authorship network connecting the top 25 collaborators of Suzana Marković. A scholar is included among the top collaborators of Suzana Marković based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Suzana Marković. Suzana Marković is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 1 | |
| 2 | 3 | |
| 3 | 3 | |
| 4 | 4 | |
| 5 | HEALTH TOURISM, CUSTOMER SATISFACTION AND QUALITY OF LIFE: THE ROLE OF SPECIALTY HOSPITALS | 6 |
| 6 | Service Quality Measurement in Croatian Banking Sector: Application of SERVQUAL Model | 7 |
| 7 | Measuring perceived service quality using SERVQUAL | 0 |
| 8 | MUSEUM SERVICE QUALITY MEASUREMENT USING THE HISTOQUAL MODEL | 12 |
| 9 | Influence of Learning Styles on Graphical User Interface Preferences for e-Learners | 2 |
| 10 | WHAT ARE THE KEY DIMENSIONS OF RESTAURANT SERVICE QUALITY? AN EMPIRICAL STUDY IN THE CITY RESTAURANT SETTINGS | 23 |
| 11 | Who are wellness customers? An empirical study in the Croatian hotel industry | 3 |
| 12 | Web-Based distance learning system with adaptive testing module | 1 |
| 13 | Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry = Merjenje zaznane kakovosti storitev s pomočjo modela servqual: primer hrvaške hotelske dejavnosti | 1 |
| 14 | Content analysis of hotel guest comment cards: a case study of Croatian hotel industry | 2 |
| 15 | Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL | 15 |
| 16 | Expected service quality measurement in tourism higher education | 34 |
| 17 | Service quality management in health tourism sector: An exploratory study | 1 |
| 18 | Service quality measurement in health tourism sector: an exploratory study. | 2 |
| 19 | Measuring Service Quality in Croatian Hotel Industry: A Multivariate Statistical Analysis | 6 |
| 20 | Opening paper for research "Evaluation of tourist offer of the Kvarner area" | 1 |
About Suzana Marković
Suzana Marković is a scholar working on Tourism, Leisure and Hospitality Management, Organizational Behavior and Human Resource Management and Marketing, having authored 73 papers that have together received 741 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (35 papers), Digital Marketing and Social Media (15 papers) and Consumer Behavior in Brand Consumption and Identification (10 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (351 citations), Marketing (259 citations) and Tourism, Leisure and Hospitality Management (36 citations). Suzana Marković has collaborated with scholars based in Croatia, Serbia and Slovenia. Frequent co-authors include Sanja Raspor, Jelena Dorčić, Nenad Jovanović, Selma Kadić‐Maglajlić, Jasmina Dlačić, Maja Arslanagić-Kalajdžić, Ranko Popović, Jasmina Novaković, Zoran R. Jovanovic and Zoran Jovanović. Their work appears in journals such as SHILAP Revista de lepidopterología, Management Science and Artificial Intelligence Review.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.