Suzana Marković

1.1k total citations
73 papers, 741 citations indexed

About

Suzana Marković is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Marketing. According to data from OpenAlex, Suzana Marković has authored 73 papers receiving a total of 741 indexed citations (citations by other indexed papers that have themselves been cited), including 35 papers in Organizational Behavior and Human Resource Management, 23 papers in Sociology and Political Science and 19 papers in Marketing. Recurrent topics in Suzana Marković's work include Customer Service Quality and Loyalty (35 papers), Digital Marketing and Social Media (15 papers) and Consumer Behavior in Brand Consumption and Identification (10 papers). Suzana Marković is often cited by papers focused on Customer Service Quality and Loyalty (35 papers), Digital Marketing and Social Media (15 papers) and Consumer Behavior in Brand Consumption and Identification (10 papers). Suzana Marković collaborates with scholars based in Croatia, Serbia and Slovenia. Suzana Marković's co-authors include Sanja Raspor, Jelena Dorčić, Nenad Jovanović, Selma Kadić‐Maglajlić, Jasmina Dlačić, Maja Arslanagić-Kalajdžić, Ranko Popović, Jasmina Novaković, Zoran R. Jovanovic and Zoran Jovanović and has published in prestigious journals such as SHILAP Revista de lepidopterología, Management Science and Artificial Intelligence Review.

In The Last Decade

Suzana Marković

63 papers receiving 643 citations

Peers

Suzana Marković
Suzana Marković
Citations per year, relative to Suzana Marković Suzana Marković (= 1×) peers Raja Shekhar Bellamkonda

Countries citing papers authored by Suzana Marković

Since Specialization
Citations

This map shows the geographic impact of Suzana Marković's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Suzana Marković with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Suzana Marković more than expected).

Fields of papers citing papers by Suzana Marković

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Suzana Marković. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Suzana Marković. The network helps show where Suzana Marković may publish in the future.

Co-authorship network of co-authors of Suzana Marković

This figure shows the co-authorship network connecting the top 25 collaborators of Suzana Marković. A scholar is included among the top collaborators of Suzana Marković based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Suzana Marković. Suzana Marković is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Marković, Suzana, et al.. (2021). CONTENT ANALYSIS OF MICHELIN RESTAURANTS ONLINE REVIEWS IN CROATIA. 381–392. 1 indexed citations
2.
Marković, Suzana, et al.. (2020). THE IMPACTS OF ROBOTS AND ARTIFICIAL INTELLIGENCE ON SERVICE QUALITY IN THE HOTEL INDUSTRY. 3(2). 163–170. 3 indexed citations
3.
Marković, Suzana. (2019). How Festival Experience Quality Influence Visitor Satisfaction? A Quantitative Approach. SHILAP Revista de lepidopterología. 65(4). 47–56. 3 indexed citations
4.
Marković, Suzana, et al.. (2019). Who are the wine and foodfestival visitors?. Ekonomski pregled. 70(2). 209–235. 4 indexed citations
5.
Marković, Suzana, et al.. (2015). HEALTH TOURISM, CUSTOMER SATISFACTION AND QUALITY OF LIFE: THE ROLE OF SPECIALTY HOSPITALS. SSRN Electronic Journal. 159–173. 6 indexed citations
6.
Marković, Suzana, et al.. (2015). Service Quality Measurement in Croatian Banking Sector: Application of SERVQUAL Model. RePEc: Research Papers in Economics. 149–218. 7 indexed citations
7.
Marković, Suzana & Sanja Raspor. (2013). Measuring perceived service quality using SERVQUAL. Repository of the University of Primorsk (University of Primorska).
8.
Marković, Suzana, et al.. (2013). MUSEUM SERVICE QUALITY MEASUREMENT USING THE HISTOQUAL MODEL. SSRN Electronic Journal. 201–216. 12 indexed citations
9.
Marković, Suzana, et al.. (2012). Influence of Learning Styles on Graphical User Interface Preferences for e-Learners. European Journal of Open Distance and E-Learning. 15(2). 2 indexed citations
10.
Marković, Suzana, Sanja Raspor, & Jelena Dorčić. (2011). WHAT ARE THE KEY DIMENSIONS OF RESTAURANT SERVICE QUALITY? AN EMPIRICAL STUDY IN THE CITY RESTAURANT SETTINGS. SSRN Electronic Journal. 235–249. 23 indexed citations
11.
Marković, Suzana, et al.. (2011). Who are wellness customers? An empirical study in the Croatian hotel industry. Our Economy Journal of Contemporary Issues in Economics and Business. 58(58). 24–34. 3 indexed citations
12.
Marković, Suzana, Nenad Jovanović, & Ranko Popović. (2011). Web-Based distance learning system with adaptive testing module. International journal of engineering education. 27(1). 155–166. 1 indexed citations
13.
Marković, Suzana & Sanja Raspor. (2010). Measuring Perceived Service Quality Using servqual: A Case Study of the Croatian Hotel Industry = Merjenje zaznane kakovosti storitev s pomočjo modela servqual: primer hrvaške hotelske dejavnosti. SHILAP Revista de lepidopterología. 1 indexed citations
14.
Marković, Suzana & Sanja Raspor. (2010). Content analysis of hotel guest comment cards: a case study of Croatian hotel industry. University of Maribor digital library (University of Maribor). 65–74. 2 indexed citations
15.
Marković, Suzana. (2006). Students' Expectations and Perceptions in Croatian Tourism and Hospitality Higher Education: SERVQUAL versus UNIQUAL. Our Economy Journal of Contemporary Issues in Economics and Business. 78–96. 15 indexed citations
16.
Marković, Suzana. (2006). Expected service quality measurement in tourism higher education. University of Maribor digital library (University of Maribor). 52(52). 77–85. 34 indexed citations
17.
Marković, Suzana, et al.. (2005). Service quality management in health tourism sector: An exploratory study. SHILAP Revista de lepidopterología. 63–75. 1 indexed citations
18.
Marković, Suzana, et al.. (2004). Service quality measurement in health tourism sector: an exploratory study.. 17. 63–75. 2 indexed citations
19.
Marković, Suzana. (2004). Measuring Service Quality in Croatian Hotel Industry: A Multivariate Statistical Analysis. Our Economy Journal of Contemporary Issues in Economics and Business. 50. 27–35. 6 indexed citations
20.
Marković, Suzana, et al.. (2004). Opening paper for research "Evaluation of tourist offer of the Kvarner area". Tourism and hospitality management. 10(1). 1–7. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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