Oscar Hengxuan

3.5k total citations · 6 hit papers
27 papers, 2.4k citations indexed

About

Oscar Hengxuan is a scholar working on Sociology and Political Science, Marketing and Artificial Intelligence. According to data from OpenAlex, Oscar Hengxuan has authored 27 papers receiving a total of 2.4k indexed citations (citations by other indexed papers that have themselves been cited), including 18 papers in Sociology and Political Science, 11 papers in Marketing and 10 papers in Artificial Intelligence. Recurrent topics in Oscar Hengxuan's work include Digital Marketing and Social Media (13 papers), AI in Service Interactions (10 papers) and Technology Adoption and User Behaviour (9 papers). Oscar Hengxuan is often cited by papers focused on Digital Marketing and Social Media (13 papers), AI in Service Interactions (10 papers) and Technology Adoption and User Behaviour (9 papers). Oscar Hengxuan collaborates with scholars based in United States, South Africa and China. Oscar Hengxuan's co-authors include Doğan Gürsoy, Robin Nunkoo, Lu Lu, G. Christina, Gregory Denton, Hongxia Lin, Shizhen Jia, Manuel Alector Ribeiro, Yafang Li and Zhe Ouyang and has published in prestigious journals such as Tourism Management, Computers in Human Behavior and Annals of Tourism Research.

In The Last Decade

Oscar Hengxuan

25 papers receiving 2.4k citations

Hit Papers

Consumers acceptance of artificially intelligent (AI) dev... 2019 2026 2021 2023 2019 2019 2020 2021 2021 250 500 750
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Consumers acceptance of artificially intelligent (AI) device use in service delivery
    2019 820 citations Doğan Gürsoy, Oscar Hengxuan et al. International Journal of Information Management profile →
  2. Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services
    2019 274 citations Oscar Hengxuan, Doğan Gürsoy et al. Journal of Hospitality Marketing & Management profile →
  3. Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
    2020 217 citations Oscar Hengxuan, Gregory Denton et al. Journal of Hospitality Marketing & Management profile →
  4. Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery
    2021 186 citations Oscar Hengxuan, Shizhen Jia et al. Computers in Human Behavior profile →
  5. Customer Acceptance of Autonomous Vehicles in Travel and Tourism
    2021 161 citations Manuel Alector Ribeiro, Doğan Gürsoy et al. Journal of Travel Research profile →
  6. Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
    2023 141 citations Oscar Hengxuan, G. Christina et al. International Journal of Information Management profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Oscar Hengxuan United States 17 1.3k 1.1k 679 583 514 27 2.4k
Stefanie Paluch Germany 15 1.8k 1.4× 1.1k 0.9× 899 1.3× 360 0.6× 788 1.5× 33 2.7k
Antje Martins Australia 5 1.3k 1.0× 874 0.8× 597 0.9× 235 0.4× 562 1.1× 5 2.0k
Xusen Cheng China 22 457 0.3× 1.1k 1.0× 762 1.1× 547 0.9× 268 0.5× 90 2.1k
Vinh Nhat Lu Australia 21 1.3k 1.0× 1.1k 1.0× 739 1.1× 306 0.5× 844 1.6× 45 3.1k
Craig Webster United States 24 1.1k 0.9× 1.5k 1.3× 593 0.9× 218 0.4× 444 0.9× 98 2.3k
Jungkeun Kim New Zealand 38 681 0.5× 1.9k 1.7× 1.8k 2.7× 371 0.6× 492 1.0× 115 4.0k
Christian Brock Germany 15 593 0.5× 745 0.7× 687 1.0× 485 0.8× 308 0.6× 31 1.7k
Nancy V. Wünderlich Germany 17 850 0.6× 940 0.8× 1.1k 1.6× 456 0.8× 399 0.8× 36 2.3k
Janarthanan Balakrishnan India 20 487 0.4× 1.0k 0.9× 611 0.9× 667 1.1× 135 0.3× 45 2.0k

Countries citing papers authored by Oscar Hengxuan

Since Specialization
Citations

This map shows the geographic impact of Oscar Hengxuan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Oscar Hengxuan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Oscar Hengxuan more than expected).

Fields of papers citing papers by Oscar Hengxuan

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Oscar Hengxuan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Oscar Hengxuan. The network helps show where Oscar Hengxuan may publish in the future.

Co-authorship network of co-authors of Oscar Hengxuan

This figure shows the co-authorship network connecting the top 25 collaborators of Oscar Hengxuan. A scholar is included among the top collaborators of Oscar Hengxuan based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Oscar Hengxuan. Oscar Hengxuan is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Hengxuan, Oscar, et al.. (2025). How waiting decisions are made: A comparison of restaurant waiting equity and behavioral intentions in physical and virtual queues. Journal of Hospitality and Tourism Management. 63. 140–152.
2.
Jia, Shizhen, et al.. (2025). Ethical concerns of aging and gender in autonomous taxis. Annals of Tourism Research. 111. 103930–103930. 2 indexed citations
3.
4.
Wang, Yao‐Chin, et al.. (2024). Conversational AI chatbots as counselors for hospitality employees. International Journal of Hospitality Management. 122. 103861–103861. 13 indexed citations
5.
Hengxuan, Oscar, et al.. (2024). Wellness on the go: Motivation-based segmentation of wellness hotel customers in North America. International Journal of Hospitality Management. 119. 103725–103725. 14 indexed citations
6.
Jia, Shizhen, et al.. (2024). Social Robot Privacy Concern (SRPC): Rethinking privacy concerns within the hospitality domain. International Journal of Hospitality Management. 122. 103853–103853. 8 indexed citations
7.
Jia, Shizhen, Oscar Hengxuan, & G. Christina. (2024). Unpacking the impact of AI vs. human-generated review summary on hotel booking intentions. International Journal of Hospitality Management. 126. 104030–104030. 5 indexed citations
8.
Hengxuan, Oscar, G. Christina, & Doğan Gürsoy. (2024). Seeing Personhood in Machines: Conceptualizing Anthropomorphism of Social Robots. Journal of Service Research. 28(1). 78–92.
9.
Zhang, Tingting, Lu Lu, Oscar Hengxuan, Can Lu, & Cihan Çobanoğlu. (2024). Smart Service Interactional Experience for Family Travelers: Scale Development and Validation. Journal of Hospitality & Tourism Research. 49(4). 667–687. 7 indexed citations
10.
Jia, Shizhen, et al.. (2023). When “Old” Meets “New”: Unlocking the Future of Innovative Technology Implementation in Heritage Tourism. Journal of Hospitality & Tourism Research. 49(3). 640–661. 31 indexed citations
11.
Hengxuan, Oscar, G. Christina, Doğan Gürsoy, & Robin Nunkoo. (2023). Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture. International Journal of Information Management. 70. 102623–102623. 141 indexed citations breakdown →
12.
Christina, G., Oscar Hengxuan, Xun Xu, & Ian M. Kennedy. (2022). Narrowing the intention-behavior gap: The impact of hotel green certification. International Journal of Hospitality Management. 107. 103305–103305. 44 indexed citations
13.
Hengxuan, Oscar, et al.. (2021). Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home. International Journal of Hospitality Management. 98. 103020–103020. 45 indexed citations
14.
Ribeiro, Manuel Alector, Doğan Gürsoy, & Oscar Hengxuan. (2021). Customer Acceptance of Autonomous Vehicles in Travel and Tourism. Journal of Travel Research. 61(3). 620–636. 161 indexed citations breakdown →
15.
Hengxuan, Oscar, Shizhen Jia, Yafang Li, & Doğan Gürsoy. (2021). Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery. Computers in Human Behavior. 118. 106700–106700. 186 indexed citations breakdown →
16.
Gürsoy, Doğan, G. Christina, & Oscar Hengxuan. (2021). Effects of COVID 19 pandemic on restaurant and hotel customers’ sentiments towards dining out, traveling to a destination and staying at hotels. 3(1). 1–17. 16 indexed citations
17.
Hengxuan, Oscar, Doğan Gürsoy, & G. Christina. (2020). Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking. Journal of Travel Research. 61(1). 170–185. 166 indexed citations
18.
Hengxuan, Oscar, Gregory Denton, & Doğan Gürsoy. (2020). Interactive effects of message framing and information content on carbon offsetting behaviors. Tourism Management. 83. 104244–104244. 59 indexed citations
19.
Hengxuan, Oscar, Gregory Denton, & Doğan Gürsoy. (2020). Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda. Journal of Hospitality Marketing & Management. 29(7). 757–786. 217 indexed citations breakdown →
20.
Ai, Jin, Oscar Hengxuan, & Zhe Ouyang. (2019). Categorizing peer-to-peer review site features and examining their impacts on room sales. Journal of Hospitality Marketing & Management. 28(7). 862–881. 17 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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