Shankar Chelliah
Impact in
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- Customer Service Quality and Loyalty
- Marketing top 5%
- Consumer Retail Behavior Studies
- Consumer Behavior in Brand Consumption and Identification
Papers in
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- International Business and FDI 9
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- Customer Service Quality and Loyalty 8
- Job Satisfaction and Organizational Behavior 7
- Co-authors
- Mohammad Jamal Khan (10 shared papers)Mohamed Sulaiman (4 shared papers)Firoz Khan (2 shared papers)Yusliza Mohd Yusoff (1 shared paper)Ian Ian (1 shared paper)Sanmugam Annamalah (3 shared papers)Jamshed Khalid (2 shared papers)Muhammad Imran Jamil (1 shared paper)
- Journals
- International Journal of Healthcare Management (2 papers)Humanomics (1 paper)Asia Pacific Journal of Tourism Research (1 paper)Tourism Review (1 paper)Sustainability (1 paper)
- Partner nations
- MalaysiaBangladeshSaudi Arabia
In The Last Decade
Shankar Chelliah
48 papers receiving 910 citations
Peers
Comparison fields: 5 of 77
- Organizational Behavior and Human Resource Management 271
- Marketing 222
- Transportation 97
- Information Systems and Management 88
- Sociology and Political Science 515
Countries citing papers authored by Shankar Chelliah
This map shows the geographic impact of Shankar Chelliah's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Shankar Chelliah with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Shankar Chelliah more than expected).
Fields of papers citing papers by Shankar Chelliah
This network shows the impact of papers produced by Shankar Chelliah. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Shankar Chelliah. The network helps show where Shankar Chelliah may publish in the future.
Co-authors
The 19 scholars most cited alongside Shankar Chelliah, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 51 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | 2017 | 171 | |
| 2 | Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia | 2010 | 170 |
| 3 | 2019 | 104 | |
| 4 | 2010 | 84 | |
| 5 | 2018 | 72 | |
| 6 | 2016 | 51 | |
| 7 | Adjustment in International Students in Malaysian Public University | 2010 | 45 |
| 8 | 2017 | 37 | |
| 9 | 2020 | 27 | |
| 10 | 2017 | 25 | |
| 11 | 2010 | 21 | |
| 12 | 2017 | 17 | |
| 13 | International Patients' Travel Decision Making Process- A Conceptual Framework. | 2016 | 17 |
| 14 | 2019 | 16 | |
| 15 | Effects of Financial Distress Condition on the Company Performance: A Malaysian Perspective | 2011 | 13 |
| 16 | 2016 | 13 | |
| 17 | A Research on Employees' Organisational Commitment in Organisations: A Case of Smes in Malaysia | 2015 | 12 |
| 18 | AN INVESTIGATION OF IMPACT OF SERVICE STRATEGY ON CUSTOMER SATISFACTION IN THE BUDGET AIRLINE INDUSTRY IN MALAYSIA: A CASE STUDY OF AIR ASIA | 2011 | 12 |
| 19 | Adoption of Retail Internet Banking: A Study of Demographic Factors | 2012 | 11 |
| 20 | The Determinants of Internationalization of Small and Medium Enterprises (Smes): A Case in Malaysia | 2010 | 9 |
About Shankar Chelliah
Shankar Chelliah is a scholar working on Strategy and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science, Marketing and General Health Professions, having authored 51 papers that have together received 997 indexed citations. Recurring topics across this work include International Business and FDI (9 papers), Diverse Aspects of Tourism Research (8 papers), Customer Service Quality and Loyalty (8 papers), Global Healthcare and Medical Tourism (7 papers), Job Satisfaction and Organizational Behavior (7 papers), Digital Marketing and Social Media (6 papers), Entrepreneurship Studies and Influences (3 papers) and Hospitality and Tourism Education (3 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (271 citations), Marketing (222 citations), Transportation (97 citations), Information Systems and Management (88 citations) and Sociology and Political Science (515 citations). Shankar Chelliah has collaborated with scholars based in Malaysia, Bangladesh and Saudi Arabia. Frequent co-authors include Mohammad Jamal Khan, Mohamed Sulaiman, Firoz Khan, Yusliza Mohd Yusoff, Ian Ian, Sanmugam Annamalah, Jamshed Khalid, Muhammad Imran Jamil, Ernest Cyril de Run and Mohamed Sulaiman. Their work appears in journals such as International Journal of Healthcare Management, Humanomics, Asia Pacific Journal of Tourism Research, Tourism Review and Sustainability.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.